Sales Representative Customer Service
Resume:
Michael T. Vach
Lisle, IL ***32
**********@*****.***
SUMMARY
I am a proven sales leader looking for the opportunity to provide the customer service your clients deserve and to help you exceed your sales goals.
EDUCATION:
College-2 years Palomar College
Licenses currently held in Illinois:
Property and Causality
Life
Heath/disability
Flood
PROFESSIONAL EXPERIENCE:
TruGreen Lawn Care Services-February 2016-August 2019
Call Center Sales Representative
Inbound and outbound sales
Quote and write new customers
Call non-customer for services
Call existing customer to upsell services
Country Financial-April 2017-July 2017
Exclusive Agent
Worked independently to acquire new customers
Marketing
Quote and sales for new customers
Policy endorsements
Sustained customer retention
Insurance written and serviced: financial product, commercial products, life, auto, home, motorcycle, umbrella policies
Allstate Insurance Agency-August 2013-December 2014
Sales/Customer Service representative/Sales Processor
Quotes and sales for new customers/Cross sell existing customer
Policy endorsements
Answer billing questions/rate increases
Sustained customer retention
Created profitable growth
Insurance written and serviced: auto, property, motorcycle, boat, RV and umbrella policies
Acquire and process trailing documents for new business policies
Allstate Insurance Company-May 2007-August 2013
Sales/Customer Service Representative at Allstate Call Center
Quote/write new policies/policy endorsements
Answer billing questions/rate increases
Sustained customer retention
Created profitable growth
Insurance written and serviced: auto, property, motorcycle, boat, RV and umbrella policies
Achievement awards-2009 Top Direct Sales Professional Award Winner and 2011 Top Direct Service Representative Winner
Western & Southern Financial Group-July 2005-May 2007
Sales Representative
Worked independently to write new business in life insurance (whole & term), fixed annuities, health insurance, disability, long-term care, and Medicare supplements by acquiring new customers and servicing existing customers
Adventist Hinsdale-October 2003-March 2008
Security Officer
Responsible for all aspects of hospital security
Emergency responder responsible for providing safety to patients and staff
L. Weger Polishing & Chrome-June 1978-September 2003
General Manager
New Business Acquisition
Workflow
Customer service
Reviewed and renewed corporate insurance policies
Retention of current clients
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