Customer Service Manager

Amy Mack

**** ********* **** ********, ** ***** 607-***-**** **********@*****.***

Highlights of Qualifications

Over 2 years experience as an Assistant Manager

Over 3 years experience in the Customer Service Industry; experienced processing payroll

Excellent customer service skills

A.S. in Business/Accounting

Summary Of Relevant Skills

Assistant Manager

Compiled and balanced cash receipts at the end of the day or shift

Performed various financial activities, such as cash handling, deposit preparation and payroll

Supervised and participated in kitchen and dining area cleaning activities

Resolved customer complaints regarding food service

Trained workers in food preparation, and in service, sanitation and safety procedures

Observed and evaluated workers and work procedures to ensure quality standards and service

Payroll Coordinator

Processed paperwork for new employees and entered employee information into the payroll system

Computed wages and deductions and entered data into computers

Verified attendance, hours worked and pay adjustments and posted information onto designated records

Issued and recorded adjustments to pay related to previous errors or retroactive increases

Compiled employee time, production and payroll data from time sheets and other records

Processed and issued employee paychecks and statements of earnings and deductions

Call Center Representative

Conferred with customers by telephone or in person to provide information about products or services

Checked to ensure that appropriate changes were made to resolve customers’ problems

Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken

Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills

Completed contract forms, prepared change of address records or issued service discontinuance orders

Referred unresolved customer grievances to designated departments for further investigation

Determined charges for services requested, collected deposits or payments or arrange for billing

Contacted customers to respond to inquires or to notify them of claim investigation results or any planned adjustments

Relevant Work Experience

Manager, Subway, PennYan NY 2012 - 2019

Payroll Coordinator, AIM Independent Living Center, Corning, NY 2011 - 2012

Call Center Representative, Rochester Gas & Electric, Rochester, NY 2009 – 2011

Education and Training

A.S. Business/Accounting, Alfred State College Alfred, NY

High School Diploma, Hammondsport Central School Hammondsport, NY

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