Technical Writer Marketing

REBECCA G. MINK

*** ****** **** ***** ****, Cheswick PA 15024

Res 724-***-**** Cell 412-***-****

email: *****@*****-****.*** or ***********@*******.***

Website: www.write-line.com

SUMMARY

Senior technical writing and editing, software focused; corporate training development, focusing in the areas of instructional design and needs analysis using the ADDIE Model; research and reporting; desktop publishing; web development; marketing.

Strengths: Technical writing, and editing. Instructional design, corporate training solutions and business processes (SOPs), FDA regulated documents, Subject Matter Expert collaboration, time and task management, change management, graphic design, and marketing. Technically savvy, quick study, team player, detail oriented, analytical, and high-professional work ethic. Knowledge of FDA regulation documentation.

Applications and Operating Systems: Microsoft: Office Suite, Visio, Publisher, Access, Google Docs, AODocs, SharePoint; Macromedia: Authorware; Adobe: Acrobat, Connect, FrameMaker, Photoshop, PageMaker, Illustrator, Captivate; RWD: uPerform; TechSmith: Camtasia Studio, SnagIt; Brainshark; Oracle: E-Business Suite 11i/R12, UPK (instructional design); SAP: R/3, mySAP HRIS, Info Pak (instructional design); IBM Rational DOORS; Intuit: QuickBooks; PointClickCare; ACT; EMC Documentum: EDMS; FTP; ANSYS FEM; ERP Software. Modest experience with Storyline and Questionmark.

Programming Languages: HTML

CAREER HISTORY

Technical Writer/ Analyst/ Instructional Designer

Consultant [Agency and Direct Employment] Needs analysis, technical writing, instructional design, development, and training solutions for Corporate entities, custom materials including process flows, end-user manuals, quick reference guides, presentations, job aids, curriculum development, course descriptions, storyboarding, training and train-the-trainer guides, and eLearning development (ADDIE Model), for the following enterprises:

* Benshaw, Inc. [Agency: TOPS Staffing LLC, Monroeville, PA 15239] (7/2019-10/2019) -Sole Technical Writer authoring Medium Voltage Variable Frequency Drive manuals using MS Word and SharePoint; conducting numerous discovery interviews with Subject Matter Experts and leading weekly review meetings.

* Transitions Optical [Agency: Fahrenheit IT, Tampa, FL 33607] (1/2017-5/2019) -Technical Writer authoring of research FDA regulated scientific hardware and software product descriptions: FDA User Requirements, Functional Specifications, Design Specifications, RTMs, Test Plans, and Procedures, Source Code Reviews, Release Notices, Revision Control, and other documentation partnering with Johnson & Johnson and using Google Docs, MS Word and Visio.

* Highmark Healthcare [Agency: TEKsystems, Pittsburgh, PA] (7/2016-12/2016) – Senior Technical Writer authoring procedures for implementation of new medical Oracle Knowledge Center.

* Duquesne Light Company [Agency: OpenArc, Wexford., PA 16066] (2/2016-4/2016) – Technical Writer developing IT Cyber Security Procedural documents using Microsoft Office and SharePoint.

* Westinghouse Electric LLC [Agency: System One Services, Cranberry Twp., PA 16066] (2/2014-2/2016) – Technical Writer/Editor, Instructional Design using MS Office Suite for all supporting engineer documents, including end-user manuals. EMC Documentum (EDMS) used for content management.

* Thermo Fisher Scientific [Agency: K2 Partnering, Providence, RI 02908] (4/2012-11/2013) – Instructional Designer using the Agile Methodology, developing SOPs, corporate curriculum including Presentations, Facilitator, Participant, and Quick Reference Guides using MS Office Suite, MS Visio for business processes, focusing on SAP e-commerce website training. Brainshark utilized for eLearning and Adobe Connect for web conferencing. Incorporated with ADDIE model.

* US Steel [Agency: Experis, Pittsburgh, PA15222] (2012) – Instructional Designer/Change Management Analyst developing end-user course presentations using MS Office Suite for Oracle E-Business R12 curriculum and Adobe Connect. ADDIE Model followed.

* System One, Cheswick, PA15024 [Direct] (2011) – Technical writer developing business process flows using MS Visio.

* Acutronic USA, Pittsburgh, PA 15238 [Direct] (2009) – Technical Writer/Instructional Designer, developing end-user guides and manuals, creating templates, and marketing materials, etc. using MS Office Suite.

* IBM [Agency: Algomod, New York, NY 10005] (2008) – Instructional design centering on curriculum development of storyboards for AT&T eLearning courses using MS Office Suite and Captivate. ADDIE Model utilized.

* Siemens Water [Agency: A.C. Coy, Canonsburg, PA 15317] (2008) – Instructional design focusing on SAP curriculum development using MS Office Suite and RWD uPerform for eLearning development.

* Motionplan, Sewickley, PA 15143 [Direct] (2007-2008) - Instructional design concentrating on storyboardings, creating training content, and design plans in an eLearning environment for PNC Bank.

* Truebaseline Corporation, Pittsburgh, PA 15221 [Direct] (2007) – Technical Writer updating software end user materials including user guides, manuals, etc. using Adobe FrameMaker.

* Bayer Corporation [Solutions21, Pittsburgh PA 15220] (2006-2007) – Training Department Instructional Designer performing needs analysis, SAP curriculum development for numerous business units. Presentation development using MS Office, TSS Team Trainer, Captivate, and Lectora for online eLearning curriculum.

* Moriarty Consulting Inc., Pittsburgh, PA 15212[Direct] (2006-2007) - Designed and developed Policies and Procedures handbooks for employees and clients.

* Abreon Group, [Agency: CDI, Pittsburgh PA 15106] (2004-2006):

* HCR Manor Care - Instructional design analysis, developed design recommendations and work instructions, created storyboards for eLearning courses for medical personnel end-users.

* Excel - Project manager establish standards and developing work instructions for Oracle 11i Financials.

* Interpersonal Group - Instructional designer editing training materials for SAP R/3.

* Kronos Corporation - Instructional designer writing and editing study guides for Oracle E-Business Suite 11i update.

* Eaton Corporation –Instructional designer writing hundreds of work instructions for Oracle E-Business Suite 11i update, collaboration team of nine technical writers.

* Qubit Business Solutions Corp., Pittsburgh, PA 15235(2002-2004) - Writer/Marketing/Sales

Development, design, and authoring of website using MS FrontPage, HTML. Sales and Marketing including prospecting, networking, research, direct mail campaigns, on-site demos, and outside sales. Development, design, and authored all branding, marketing collateral, training materials, and newsletters. Copywriting, desktop publishing, and web development for various organizations including accountants, non-profit organizations, restaurants, and others. Design and develop Policies and Procedures manuals, and Employee Handbooks. Conducting marketing research, collect, and evaluate marketing information and data. Develop and maintain database and mailing lists, conduct direct mail campaigns. Develop and maintain audio-visual and promotional materials using Photoshop, PageMaker, Illustrator, and PowerPoint. QuickBooks support. Assist in network and security system wiring

* Moai Technologies, Inc./Medebiz, Inc., Pittsburgh, PA 15238 (2001–2002) - Technical Writer/Marketing Coordinator

Technical writing, graphic design, and maintenance of e-commerce online user references for supply chain software products. -Write and maintain training manuals, getting started guides, marketing materials, and web content. Design, develop, revise, and document custom education materials including course descriptions, manuals, quick reference guides, presentations, job aids, and training guides. Web Conferencing presentations using WebEx. Work closely with XML, Java developers to coordinate documentation development. Conduct marketing research, collect and evaluate marketing information and data. Assist in coordination of conferences, special events, trade shows, and press conferences. Develop and maintain sales database and mailing lists using ACT to conduct direct mail campaigns. Develop and maintain audio-visual and promotional materials using Photoshop, PageMaker, Illustrator, PowerPoint, Acrobat. Develop sales support tools (letters, presentations, etc.). Contact potential business customers by phone to market computer software. Research companies, determine decision makers, develop relationships, and follow through with decision makers. Graphic design for marketing materials and web development.

* Telesis Software, Inc., Pittsburgh, PA 15238 (1999-2000) - Documentation/Web Specialist

-Web development, editing and maintenance of TelesisMFG Intranet using FrontPage and HTML

-Technical writer responsible for designing, writing and graphics of ERP software user and training materials, release notes and

specifications using MS Word, FrameMaker, Visio, and WordPerfect

-Create and maintain on-line help system using VI editor

-Develop marketing materials using various graphic design applications

-Modest experience with EDI and APICS

-QA software

* Facilicom LLC, Washington D.C. (1996-1998) - IT Consultant, Database Administrator

-Created marketing databases using MS Access and ACT

-Internet research

-Desktop publishing and editing

* Alcoa Technical Center, Alcoa Center, PA 15068 (1980-1989) - Sr. Finite Element Analysis Technician

-Technical support of engineering product development including: ANSYS FEA software, graphics, database and spreadsheet

support, using Mac, PC, IBM/DEC Mainframe, and CAD/CAM System Management

* PPG Industries, Inc., Cheswick, PA 15024 (1979-1980) - Draftsperson

-Responsible for mechanical drawing development

EDUCATION

Associate of Science, Mechanical Engineering Technology, Allegheny Community College

GPA: 3.6 / High Honors, Phi Theta Kappa National Honor Fraternity, Who’s Who in American Colleges

Additional Curriculum: APICS, HTML, Adobe Photoshop and Illustrator, and Medical Terminology

PROFESSIONAL ASSOCIATIONS

ELearning Guild

International Webmasters Association

Contact this candidate