Salesforce Sales

Sonali Singhal

SFDC Administrator

Email: ******.********@*****.***

Ph #: 408-***-****

Trailhead: https://trailhead.salesforce.com/en/me/sgarg8

PROFESSIONAL SUMMARY:

A Salesforce certified professional with over 4 years of total IT experience and working as a Salesforce Administrator. Hands-on experience in development, testing, deployment, database and web server administration and technical support.

Extensively worked on customizing various SFDC standard objects like Leads, Accounts, Contacts, Opportunities, Reports and dashboards.

Experience across various SFDC implementations covering Sales cloud, Service cloud, and Chatter and AppExchange applications.

Experience in CRM business process like Lead Management, Account Management and Case Management.

Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules, Users, Page layouts and email services.

Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.

Working knowledge of Salesforce Lightning UI.

Basic knowledge of Apex programming.

Worked in creating users, custom profiles, roles and implementing security to ensure data accessibility to authorized user.

Developed Custom Formula Fields, Field Dependencies, Validation Rules.

Experience of creating Workflows and Approval Processes to support various business process Automations.

Integration of Salesforce.com with Gmail.

Manage Salesforce.com sandbox and production environments.

Implement data security/visibility rules using sharing rules, and configure OWD.

Worked in designing of Custom Applications, Custom Objects, Custom Fields, Custom Tabs, Pick List, Page Layouts, Record Types, Sales process for opportunity standard object.

Good knowledge of Sales cloud and Service cloud.

Data Migration using different data tools - SFDC Data Loader & Force.com Import Wizard.

Building Salesforce standard and custom Reports & Dashboards against various objects for management visibility.

Knowledge in querying Salesforce database using SOQL queries using Force.com Explorer

Outstanding verbal, written, communication, interpersonal and presentation skills.

Ability to quickly learn new systems, processes, and technology.

TECHNICAL SKILLS:

Salesforce Technology:

Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, User Profiles and Roles, Security setting, Workflow and Approvals, Process Builder, Reports, Dashboards, Custom Objects, Custom Tabs.

Salesforce Tools

Force.com Data Loader, Import Wizard, Force.com Platform.

Programming Languages

C, C++, Java, Apex

Web Technologies

HTML, XML, CSS, JavaScript, XSL, XHTML, AJAX, ASP.

Operating Systems

macOS-12/13, Windows XP

Databases

MS SQL Server, MS Access

CERTIFICATION:

Salesforce Certified Administrator

Salesforce Platform Developer I

EDUCATION:

Master’s in computer application.

PROFESSIONAL EXPERIENCE:

Universal Giving, San Francisco CA Jan2019-Till Date

Salesforce Administrator

Description: Universal Giving is an award-winning organization that helps people give and volunteer with top performing projects all over the world. Their mission is to connect people to quality giving and volunteer opportunities worldwide.

Responsibilities:

Creating new Custom Fields for various objects.

Update field requirements in Salesforce for Account and Opportunity.

Customize page layouts for various standard objects.

Handle all admin activities within the system like user management, security settings, prepare Reports and Dashboards.

Editing Report settings so that corporate Reports and Dashboards can be created.

Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of the application to force.com platform.

Implement best practices for SFDC configuration.

Mapping fields Corporate data to Salesforce for eventual upload.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

Worked on Salesforce to Gmail integration.

Import Account and Opportunity records using Data Loader.

Train new and existing users and help grow the salesforce.com skill set across the organization.

Creating and maintaining process and training documentation.

Managed ongoing support request and administrative needs of users.

Researching and assessing migration requirements for Salesforce Lightning Migration.

Environment: Saleforce.com platform, Data Loader, Reports & Dashboards, Custom Objects, Custom Tabs, Sharing rules, Email Services and Security Controls..

Infogain India Pvt Ltd., Noida April 2012 – May 2014

Salesforce Administrator

Description: Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise in travel, retail, insurance and high technology. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, microservices, robotic process automation and artificial intelligence to our clients.

Responsibilities:

Configure the sales application, creating users, role hierarchy, profiles, OWD in salesforce classic.

Developed Salesforce.com workflow, rules and triggers.

Customized page layouts for Salesforce.com standard and custom objects.

Created New Users defining their Roles, giving them Right Profiles and Permission sets, deactivated/Freeze Users who left the Organization.

Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.

Maintain and enhance workflows within salesforce organization.

Set up workflows for marketing in exact targets which will send out automatic based on time intervals.

Monitor support queue and find solutions for client tickets.

Migrated large volume of data using Apex Data Loader and Apex batch class.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Managed escalation cases and provided supports over the chat, phone and email.

Keep up-to-date on technology trends, developments & best practices

Environment: Salesforce.com, SOQL, Sales Cloud, Data Loader, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklist, Accounts, Email Alerts, HTML, and Windows.

Xavient Information Systems, Noida Dec 2010 – April 2012

Associate Software Engineer

Description: Xavient Digital – powered by TELUS International is a US-based provider of next-gen digital solutions and software services. We design, build & deliver digital solutions that encompass customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Some of the top disruptive brands across telecom, fast-growing tech, BFSI, and retail industries partner with us to drive significant open efficiencies to re-invest in business innovation.

Responsibilities:

Involved in development of flow services using webMethods flow language.

Enhancing the existing flow services depending on the business requirements.

Developed XSD’s for describing the structure of XML documents like request and response documents of the service. XSD defines the elements that can appear in the document.

Developed JDBC adapter in web Methods, which are used by adapter services to interact with database.

Made web Service provider connector with appropriate properties settings.

Environment: WebMethod developer, Altova XML Spy, SOAP UI, Putty.

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