Customer Service Store Manager

Casi McKernan

* ********* ***** **** **, Calgary, AB, T3H4Y3 403-***-**** ******@****.**

Objective I am motivated, highly organized and dedicated who is seeking opportunities to leverage by skills in customer service and relationship building to the professional community. Skills & Abilities Excellent interpersonal and communication skills Creative thinker and problem solver

Accomplished time and schedule management skills with competing priorities

Skilled at building relationships and exceeding client expectations Hard working and focused with attention to detail

Work

Experience

Nails By Casi, Esthetics, Calgary

2008 – Present

• Successfully create a pleasant client experience by understanding their particular needs and preferences and translating to the highest quality of service.

• Manage scheduling, billing and, banking activities for the business

• Consistently successful at building a loyal longstanding clientele

Catering Business, Calgary

2010 – Present

• Own and operate a catering business creating unique meal plans for large and small events

• Manage all aspects of the business, from client meetings, budgeting, and invoicing

Assistant Manager, Hallmark Cards

1998-2001

• Assisted store manager in day to day staffing and customer service requirements

• Supported staff with developing excellent skills to meet customers expectations

Office Administration, Bridlewood Veterinary Clinic 2001-2003

• Efficiently managed all aspects of the clinic, including patient appointments, billing, inquiries and emergency appointments. Casi McKernan

2 3 Discovery Ridge Lane SW, Calgary, AB, T3H4Y3 403-***-**** ******@****.**

Volunteer

Experience

Sabrecats Lacrosse Organization 2000 – Present

• Lead and participated in multiple fundraising events to support the league

• Managed events budgets and payments collections

References Available on request

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