Administrative Assistant Health

Linwood Stewart Operations and Administration

************@*****.*** 813-***-**** Conyers, Georgia 30013 Goal-driven, detail-oriented professional with 15+ years of multifaceted experience in supporting social services, human resources, and administration and operations within fast-paced, deadline-dependent environments. Collaborative team member with exceptional written and verbal communication skills combined with the ability work independently, sustain a high volume of work, and maintain the highest levels of confidentiality. Analytical strategist, able to offer exceptional client support, manage a wide range of programs, and quickly learn and implement new technologies and skills. Areas of Expertise include:

Social Services Programs Counseling & Case

Management

Human Resources Support

Quality Assurance Recruitment & Hiring Employee Orientations

Relationship Management

Office Administration &

Support

Policies & Procedures

KRONOS Payroll System

Detailed Documentation

Microsoft Office Suite

Assessment & Analysis

Regulatory Requirements

Communication &

Collaboration

Professional Experience

Abacus Staffing/Georgia Department of Early Care and Learning Atlanta, Georgia June 2019-Present ADMINISTRATIVE ASSISTANT

Provide support on criminal records checks for applicants and childcare facilities. Key Contributions:

● Answer inbound calls and respond to voicemails

● Provide technical support for Koala

● Provide information on the procedure for completing an criminal records check

● Guide childcare facilities on the criminal records check process and give technical suppor on Koala

● Process criminal records checks and assist in any other tasks as needed Georgia Department of Education Chief Turnaround Office Atlanta, Georgia 2018 – June 2019 Identifying outcomes in schools that have been identified as being most in need of assistance HEALTH SCREEN NAVIGATOR

Provide an additional tier of non-academic support to improve outcomes at targeted schools. Key Contributions:

● Facilitate coordinated student health and wellness screens for all network students aligned to identified seven health barriers (asthma, hearing, vision, oral, mental/behavioral health, nutrition, and language/communication).

● Assist with coordination and facilitation of community education training.

● Assist in evaluation and monitoring of overall model to ensure effective implementation.

● Identify and provide technical assistance with mental and behavioral health support and resources to network schools.

● Assist with development of health and wellness screen referral follow-up process. HILLSBOROUGH COUNTY BOARD OF COUNTY COMMISSIONERS- HEAD START Tampa, Florida 2011 – 2018

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A preschool program with related services available to children from low-income families and those with special needs

SENIOR SOCIAL SERVICES SPECIALIST

Supervise a 4-member social services team. Gather and disseminate client information to determine benefit eligibility, developing individualized case plans that include referrals to internal and external service provides and maintaining in-depth knowledge of federal state, county, and community programs, eligibility requirements, and application procedures. Schedule and administer client health screenings, coordinate client transportation needs, facilitate payments to other service providers, and manage meetings, public workshops, and collaborations with community health and human service providers to maintain coordination and information exchange. Ensure that staff CPR and First Aid training is current. Key Contributions:

● Work with individual families, interviewing clients on the job site or through home visits to review, investigate, and complete case files and follow up on holistic plans that address vocational, occupational, housing, food and health needs, and continuity of care with progress toward self-sufficiency.

● Complete quality assurance checks on 10 files per month.

● Partner with children, families, and service providers to conduct annual growth assessments for all children in the program.

● Perform and document findings for speech, hearing, and other routine physical tests for participants.

● Serve as member of Hillsborough County Health Advisory Board, meeting quarterly with healthcare, insurance (Medicaid and WellCare), and other preschool service providers. STATE OF FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES Tampa, Florida 2009 – 2011 Providing social services to children, adults, the elderly, individuals with disabilities, and other vulnerable populations

ECONOMIC SELF-SUFFICIENCY SPECIALIST I

Determined client applicant eligibility for public assistance programs, reviewing information submitted by phone or online. Processed and entered a wide range and high volume of deadline-driven information to assess each client according to current regulations and a computer-based eligibility system. Key Contributions:

● Planned, reviewed, organized, and processed a large caseload within the timeframes established by federal and state regulations.

● Computed and authorized grant amounts based on financial and family status, reviewing and explaining assistance amounts to clients and authorizing monthly benefit payments.

● Maintained a high level of knowledge on numerous state and federal program regulations as well as changes in rules, laws, and policies that affected processing timelines and procedures. EVEREST UNIVERSITY Tampa, Florida 2008

An American private university

STUDENT SERVICES ADVISOR

Coordinated student activities and offered support to student services. Organized programs and services to assist students on re-entry, continuation, and completion of academic programs, working individually with each student who withdrew from the university. Assisted with graduation ceremonies and the delivery of student appreciation awards.

Key Accomplishments:

● Managed student referrals to outside agencies for counseling and support, providing short-term advice to at-risk individuals.

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● Assessed and resolved student inquiries, issues, and problems, ensuring appropriate action was taken in compliance with policies, procedures, and legal requirements. TRAVELMAX MEDICAL PROFESSIONALS Tampa, Florida 2006 – 2008 A staffing company providing travel nurses and allied health professionals to hospitals and healthcare facilities HUMAN RESOURCES REPRESENTATIVE, COMPLIANCE COORDINATOR Interviewed, recruited, and trained team members. Maintained compliance on all external personnel records in accordance with company and industry standards. Supported administrative functions that included managing multi-line phone system, ordering office supplies, and distributing and coordinating incoming and outgoing mail.

Key Contributions:

● Hired and trained travel and contract nurses, preparing and maintaining personnel and payroll files, coding employee information, and investigating employee licensure and cortication documentation for validity and expiration.

FIRST ADVANTAGE CORPORATION Largo, Florida 2004 – 2006 A global leader among background check companies

HUMAN RESOURCES CLERK

Examined and performed quality assurance checks on highly confidential domestic and international information. Evaluated and verified employment and education history via phone with organizational employers, references, and educational institutions. Requested and reviewed academic transcripts to verify GPAs. Input data into computer database.

Key Contributions:

● Processed a high volume of 50-60 calls each day to retrieve financial information, official documentation, and signed releases to support background checks.

Career Note: Additional experience includes positions as EPS Representative at GC Services, Assistant Loan Officer at Atlantic Mortgage, and Volunteer Mentor with AmeriCorps National Service/Boys’ and Girls’ Clubs of Tampa, Florida.

Education & Training

Bachelor of Arts in Psychology

UNIVERSITY OF TAMPA Tampa, Florida

Certification in Radio and TV Broadcasting

CONNECTICUT SCHOOL OF BROADCASTING Tampa, Florida

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