Customer Service Data

Dana Tyler

Fresno, TX ***** 832-***-**** *********@*****.*** LinkedIn

Diligent, results-driven data and materials management professional with a dedication to quality results. Holds MBA and SAP Certificate in SAP R/3 and MM, brings over 4 years of experience in coordinating full lifecycles from raw materials to finished product. Thrives in a fast-paced work environment where business analysis and solutions are key. Is able to relocate within Texas and travel as required.

Key Competencies & Skills

Data Quality, Sales Process, Communication, Product Structure

Inventory Management, Research, Problem Solving, Logistics, Production Facilitation

Cross-Functional Leadership, Inventory Logistics, SAP Lifecycle, Customer Success Management

Cash Management, Financial Reconciliation, Billing Compliance

Technical: SAP R/3 & SAP ECC• Picasso • Oracle JD Edwards EnterpriseOne • Sharepoint • Medisoft • MS Office Suite

Professional Experience

Hewlett Packard Enterprise, Houston, TX 2018 - current

Master Data Analyst-contractor

Perform master data uploads in ibp (SAP Hana).

upload components and skus into b50 using tables zisku, zdepmat, and zrawmat.

Use templates to load data for components, skus, and demand planning master data

setup communication ids in ariba.

execute changes in b50 as approved.

use zhpea_manual_upload to load master data in md ss location product and md procurement.

Inventory Manager 2015-2017

Contractor working as informed team member to provide analysis to others and act as a liaison between HP and MENLO Inventory system.

Analyzed sales orders to close failing EDIs and close receipts.

Reconciled inventory, created Excel reports using SA38 and SE16.

Updated shipped items at WMS using CO02 transaction then post it using CO15.

Created order lifecycle system to produce quality data and reporting

Coordinated and aligned inventory between SAP & XPO

Researched and analyzed weak points where errors occurred in POs not posted or produced in error

Business Operations Analyst 1 - Contractor (2013 -2014)

Monitored and resolved shipping and logistic issues for inventory.

Manage product life cycle in SAP. Maintained excellent rapport and communication with manufacturing team to provide accurate ETA and ensured all products were ATP for all orders and monitor database to reflect accuracy in production.

Managed internal customer requests regarding backlog of customer orders and for insuring their timely execution and delivery.

Worked as SME for customer order details and ensured all applicable parties received detailed documentation

Reconciled & eliminated backlog of PO incidents

Facilitated data reconciliation across departments

Led multifunctional team to create SOP to eliminate future difficulties

Calumet Specialty Products, Houston, TX July 2017 – October 2018

Master Data Management Analyst

Executed changes to SAP master data (materials) as approved by business.

Coordinated raw materials, semi-finished, finished, and fuel products in master data setup, validations and periodic maintenance.

Performed mass updates as required and ensure master data integrity in key systems as well as maintaining processes to support data quality.

Participated in projects and initiatives across multiple functional areas including analyzing master data issues before business units and process experts to resolve master data issues, ensuring data quality, compliance and consistency of master data across business systems.

Streamlined materials management process to ensure accurate data

A+ Speech Therapy Services, Houston, TX 2012 - 2017

Biller - Part Time (2014 – 2017) Managed all billing for services.

Office Manager - Part Time (2012– 2013)

Scheduled appointments with Department of Assistive and Rehabilitative services for evaluations.

Billed various payers for speech therapy visits, invoiced and relationships with third-party vendors for services, tracked assistant’s renewal dates for licenses.

Produced and maintained daily reports for accounts payable, provided supporting documentation for audits, created pivot tables, charts and various other reporting to show transaction and receipt data used by management team.

Documented and verified all billing to ensure consistent cash flow

Reviewed and submitted payroll data to manager

Lyondellbasell, Houston, TX January – August 2014

Client Service Analyst – Contract

Assured accuracy and timeliness of all fulfillment master data in SAP and extended systems including E- commerce tools, i.e. Picasso.

Served as a liaison between business process and supply chain teams to complete user migration to a new CX system. Gather appropriate paperwork and customer’s information to input sales orders into SAP system.

Provided training to customer service department on user migration in new CX system. Maintained contacts in master data system.

Education

Houston Community College, Houston, TX

Certificate of Completion – SAP Logistics with Materials Management

University of Phoenix, Baton Rouge, LA

Master of Business Administration – Healthcare Management

Southern University A&M College, Baton Rouge, LA

Bachelor of Science – E-Business & Supply Chain Management

SAP R/3 Certificate

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