Human Resource Generalist
Resume:
James R Ellis
Ft. Mitchell Ky *****
Summary
Human Resources Generalist with progressive experience managing employee benefits & compliance, employee hiring & onboarding, performance management processes, licensure tracking and HR records. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Proficient with HRIS, applicant tracking and benefits management.
Work
Experience
Vantiv llc, Mason Oh
Human Resource Representative
August 2012 – July 2014
Onboard new employees
Do orientation with new employees
Assist new employees with new hire paperwork
Assist Human Resource Director with interviewing potential candidates
Resolve scheduling conflicts
Customer Service Representative
May 2011 – August 2012
Troubleshoot Financial Institutions and provide with software support
Assist cardholders with filing chargeback and general customer service support
Assist with escalated supervisor related inbound call requests
Convergys, Cincinnati, Ohio
Customer Service Representative
May 2007 – April 2011
Managed inbound calls for Proctor & Gamble healthcare product line
Assisted customers with product issues and resolve accordingly
Participated in building brand loyalty and team building
Donatos Pizza, Cincinnati, Ohio
Delivery Driver
November 2006 – May 2007
Delivered orders to residential and business consumers
Managed and operated the cash register
Managed inbound calls
Equity One, Cincinnati, Ohio
Account Representative
May 2006 – November 2006
Created and assisted customers with home equity loans
Resolved delinquent overdue accounts
Managed the processing of payments on a daily basis
Outsourcing Service Incorporated
Account Representative
May 2004 – May 2006
Resolved delinquent accounts for Citibank VISA
Resolved complex issues regarding customer credit history
Education
Thomas More University, Crest View Hills, Kentucky
Master of Business Administration
Concentrations: Human Resources, Political Science, GPA 3.5/4.0
Expected Completion: 12/2019
Skills
Dedication to quality service recognized by multiple awards.
Created training documents for customer service representatives resulting in a measurable increase in customer satisfaction.
Assisted team leaders with administrative and job related functions.
Coached, mentored and trained new customer service representatives.
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