Customer Service Manager

CURRICULUM VITAE

OF

NOMPUMELELO NENE

PERSONAL DETAILS

Surname : Nene

First Name : Nompumelelo

Date of Birth : 22 February 1996

Identity Number : 960**********

Gender : Female

Marital Status : Single

Physical address : 32 St Patricks Scottsville

Pietermaritzburg

3201

Contact Number : 062-***-****

Email Address : *****************@*****.***

Nationality : South African

Home language : IsiZulu

Other language : English

Criminal Offence : N/A

Healthy Status : Good

EDUCATIONAL QUALIFICATION

Last School Attended Passed : Haythorne Secondary School

Highest standard passed : Grade 12

EDUCATIONAL QUALIFICATION

Qualification Name : Bachelor of Commerce Human Resource Management

Name of School : Management College of Southern Africa

Modules passed : Economic 1A & 1B, Business Communication, Financial Accounting, Business Management 1A & 1B, End User Computing, Introduction to Human Resource Management, Business Management 2A, Organizational Staffing, Training and Development, Principles of Labour Law

Year : On Third Year (final)

WORK EXPERIENCE

Company Name : CCI South Africa (Call Center)

Position : Call Center Agent

Year : 15 November 2018 - 23March 2019

Reasons for leaving : End of contract

Duties & Responsibilities Respond to customer inquiries, Generate customer interest in the services or products offered by the company, Provide personalized customer service by responding to the needs of the customers, Ensure feedback from the customer to further improve the customer services, Manage and update customer databases.

OTHER SKILLS

Ability to work independently, Team oriented

Ability to maintain confidentiality, Time management

Interpersonal skills, Communication skills (verbal & written)

Organizational and planning, Computer literacy (Word, PowerPoint & Excel)

Telephone Etiquette, Problem solving and decision making, Good office management

Work Ethics, Stakeholder Liaison skill, Ability to work efficiently and effectively

REFERENCE 1

Name of Person : Sagren Chetty

Relationship : Team Manager

Contac Number : 031-***-****

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