Milan Devic

440-***-****

adatbk@r.postjobfree.com

Professional Highlights

Positive team player with exceptional problem-solving skills.

Continued success in building solid client relationships.

Current in trending marketing strategies.

Expert in Healthcare industry practices focusing on Skilled Nursing.

Certified in Customer Centric Selling methodology to showcase product value/necessity.

PROFESSIONAL EXPERIENCE

OnShift – Cleveland Ohio

Manager of Retention & Renewals March 2015– Present

Recruited to develop the Customer Retention/Renewal role to promote the core OnShift Scheduling software for Post-Acute Care.

Develop, manage and grow relationships with existing clients to guide them through contract renewal.

Communicate labor management best practices and provide business reviews to showcase ROI.

Work with Customer Success Managers/Associates to ensure that their client base is fully utilizing the system and achieving success.

Provide the account team with clear guidance in managing and monitoring accounts to ensure that any issues are being addressed and resolved in a timely and effective manner.

Utilize Totango/CRM client health reports to identify areas needing improvement and propose appropriate next steps – opportunity for upsell and value realized with OnShift products.

Present quarterly retention/renewal trends to executive team.

Brandmuscle, Inc. – Cleveland, Ohio

Marketing Coordinator March 2013 – February 2015

Branded and networked marketing strategies utilized with DIRECTV to obtain Allstate as a primary client.

Tradeshow facilitator; provided and promoted advertising products to local clients focusing on demographic campaigns.

Developed and streamlined systems to utilize local client co-op funds on advertising campaigns carried out by my team.

Promoted an increase in volume of local advertising across the nation that has exceeded client stakeholder expectations.

Increased client relationship and budget growth from 2013, initial annual investment of $600,000 to $4 million in 2015.

Branded new target market advertising for clients with state wide exposure.

Focused on providing exceptional customer service with positive client interaction and growth.

Edited and proofed insertion orders and creative materials for prompt delivery to media partners.

Marketing Associate May 2011 - February 2013

Utilized Microsoft CRM system to organize and develop local client advertising campaigns for key clients.

Primary point of contact for client budget and marketing analysis. Including but not limited to newspaper, magazine, radio, television and guerilla tactics through local venues and sponsorships.

Placed approximately 350 client campaigns nationwide in 2013.

Spearheaded new event portals where local DIRECTV focus groups facilitate their brand through their co-op funds and joint marketing efforts through promotional premium offers and perks through pens, key chains, water bottles, etc.

Launched new client programs focusing on relationship building – refer a friend and customer appreciation incentives.

Walgreens Pharmacy – Parma, Ohio

Certified Pharmacy Technician September 2006 - May 2011

Ensured customer retention by exceeding expectations with positive and informative interaction.

Assisted with distributing prescriptions by following pharmacy health codes and the intercom plus system.

Submitted third party claims to healthcare providers and insurance companies under regulated state mandate.

Maintained pharmacy inventory cycle - ordering, purchasing, and recording pharmacy stock.

Collaborated with team members to determine cost effective workflow and enhance customer service experience.

Knowledgeable in both prescription and generic brand pharmaceutical medications.

EDUCATION & PROFESSIONAL DEVELOPMENT

Cleveland State University

Bachelor of Liberal Arts: Communications & Advertising

Tools Knowledge Base: Microsoft Office, Social Media, Salesforce, Gainsight, Totango, Zuora, Intercom Plus

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