Training Sales
Resume:
Patricia E. Donald
Upper Marlboro 20774
********.********@*****.***
**** – Associates Degree, Prince Georges Community College
**** – Bachelors Degree, University of Maryland University College (UMUC)
2004 – Masters, Distance Education, University of Maryland University College (UMUC)
Professional Profile
Hand and Stone Massage/Facial Spa, Manager
February 2014 – Present
Train spa sales associates, massage therapist and estheticians to sell products, upsell services and memberships to meet corporate and store sales goals.
Coordinate external promotional events to recruit new members.
Prince Georges County Public School, Substitute Teacher
September 2011 thru February 2014
U.S. Postal Service, Training and Development Specialist
34 Years of Service - Retired
Proven, results-driven training professional committed to designing, developing and delivery of training and programs in support of corporate employee development and training initiatives. Expert in the design, development and delivery of cost-effective, high quality training programs to meet challenging business demands.
Extensive qualifications in all facets of Instructional Design methodology from project analysis, conceptual design program development, implementation, user training and enhancement. Outstanding communication and interpersonal relations skills.
Designed and delivered customized training modules, and programs to a diverse user population.
Developed, tested, maintained and delivered training meeting customer training objectives and related materials in support of Postal Learning Management System (LMS). Ensured developed training products were designed in compliance with Postal Service statutes, regulations, policies and standards. (ILT) instructor- led, web-based and blended learning programs.
Delivered customized training modules, and programs to a diverse user population.
Facilitated training sessions-formal classroom courses, workshops, and seminars- and developed criteria for evaluating the effectiveness of training activities.
Utilized various training methods such as computer-based training programs and web-based delivery,
audiovisual aids, classroom instruction, role-playing, and group activities/discussion etc. to engage program participants. Developed post-training interviews, surveys to evaluate training effectiveness
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