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Customer Service Sales

Location:
Surrey, BC, Canada
Salary:
85000
Posted:
November 14, 2019

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Resume:

*-***** *****, ******, *** *S*

778-***-****

adat9d@r.postjobfree.com

Esmat Sarwary

Professional Achievements

Highly motivated to produce results in competitive markets through creative ideas that are tailored to accounts, which allow them to succeed. I’ve worked across all industries with notable achievements; securing a 10 year, 15 million dollar project in France with Renault, one of the largest automobile manufacturers in the world and positioned us as a global player in the power conversion industry. Working on a $25 million project to develop amusement park rides in Orlando and an interactive theatre, which would be sold across China. Turning a $10,000 a year account into a multi million-dollar account by understanding their business and being involved in their bidding from the start. Or working with a customer who was struggling in the retail space but saw a complete shift in their business when we created a “How to” video with their own staff to connect with a consumer and educate them on how easy their system is on their product page of retail websites.

Highlights

Strategic account development

Prospecting and cold calling

Relationship selling

Customer-oriented

Product training and placement

Upselling and consultative selling

Exceptional customer service

Experience

05/2017 - Present

Allanson International

Regional Account Manager, Western Canada and Pacific Northwest US

Collaborate with the Management team to create an effective strategy that will increase annual revenue

Carrying sales through from the initial step of understanding the scope of the project to closing the sale and following up with assigned accounts

Working collaboratively with the Technical sales team to prepare bids

Develop and modify service strategy to continuously develop the pipeline for new business

Traveling 50% of the time maintaining and developing new accounts in multiple cities

10/2016 – 05/ 2017

Westburne

Industrial/Commercial Account manager

Managed a mix of Commercial and industrial accounts

Working with suppliers on a strategy to grow account such as Rockwell, Eaton, etc.

Understanding the needs of customers and offering the best solution whether it’s a commercial project or OEM

Managing a multi-million dollar opportunity with an OEM who develops rides for Universal studios where Rockwell product is specified in but increasing sales by upselling other options we have available

01/2012 to 10/2016

Schneider Electric

International Account manager

Managed a portfolio of 50 accounts, which generated $5.5 Million

Added a key customer which grew from $150k to $1.1 Million

Extensive travel in field to US, Europe, Australia

Wrote, proofed and edited sales proposals

Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market development

Determined the cost and pricing of proposals and bids

Worked closely with company executives, sales, and engineers to identify new business opportunities, securing contracts and OEM opportunities

05/2011 to 01/2012

Schneider Electric

Inside Sales Specialist

Scheduled appointments and meetings for account managers

Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews

Addressed customer questions and concerns regarding products, prices and availability

Provided exceptional account service to strengthen customer loyalty

10/2008 to 05/2011

Schneider Electric

Order management

Perform all order Order management activities (process, schedule, track orders)

Interact with internal and external customers in a professional and positive manner

Serve as a front line to customers and solve any issues with the account or orders

01/2007 to 10/2008

Telus

Customer service agent

Demonstrated excellent customer service skills

Worked effectively in a team-oriented setting

Maintained targeted handling time of calls in an efficient and effective manner

Education

2006-2007 Simon Fraser University

Major in Arts – Criminology - Switched majors to Buiness

2008-2010 Kwantlen University

Business Administration

Current Thompson River University

Business Administration

Continuing my education online due to extensive travel



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