Customer Service Sales
Resume:
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Esmat Sarwary
Professional Achievements
Highly motivated to produce results in competitive markets through creative ideas that are tailored to accounts, which allow them to succeed. I’ve worked across all industries with notable achievements; securing a 10 year, 15 million dollar project in France with Renault, one of the largest automobile manufacturers in the world and positioned us as a global player in the power conversion industry. Working on a $25 million project to develop amusement park rides in Orlando and an interactive theatre, which would be sold across China. Turning a $10,000 a year account into a multi million-dollar account by understanding their business and being involved in their bidding from the start. Or working with a customer who was struggling in the retail space but saw a complete shift in their business when we created a “How to” video with their own staff to connect with a consumer and educate them on how easy their system is on their product page of retail websites.
Highlights
Strategic account development
Prospecting and cold calling
Relationship selling
Customer-oriented
Product training and placement
Upselling and consultative selling
Exceptional customer service
Experience
05/2017 - Present
Allanson International
Regional Account Manager, Western Canada and Pacific Northwest US
Collaborate with the Management team to create an effective strategy that will increase annual revenue
Carrying sales through from the initial step of understanding the scope of the project to closing the sale and following up with assigned accounts
Working collaboratively with the Technical sales team to prepare bids
Develop and modify service strategy to continuously develop the pipeline for new business
Traveling 50% of the time maintaining and developing new accounts in multiple cities
10/2016 – 05/ 2017
Westburne
Industrial/Commercial Account manager
Managed a mix of Commercial and industrial accounts
Working with suppliers on a strategy to grow account such as Rockwell, Eaton, etc.
Understanding the needs of customers and offering the best solution whether it’s a commercial project or OEM
Managing a multi-million dollar opportunity with an OEM who develops rides for Universal studios where Rockwell product is specified in but increasing sales by upselling other options we have available
01/2012 to 10/2016
Schneider Electric
International Account manager
Managed a portfolio of 50 accounts, which generated $5.5 Million
Added a key customer which grew from $150k to $1.1 Million
Extensive travel in field to US, Europe, Australia
Wrote, proofed and edited sales proposals
Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market development
Determined the cost and pricing of proposals and bids
Worked closely with company executives, sales, and engineers to identify new business opportunities, securing contracts and OEM opportunities
05/2011 to 01/2012
Schneider Electric
Inside Sales Specialist
Scheduled appointments and meetings for account managers
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
Addressed customer questions and concerns regarding products, prices and availability
Provided exceptional account service to strengthen customer loyalty
10/2008 to 05/2011
Schneider Electric
Order management
Perform all order Order management activities (process, schedule, track orders)
Interact with internal and external customers in a professional and positive manner
Serve as a front line to customers and solve any issues with the account or orders
01/2007 to 10/2008
Telus
Customer service agent
Demonstrated excellent customer service skills
Worked effectively in a team-oriented setting
Maintained targeted handling time of calls in an efficient and effective manner
Education
2006-2007 Simon Fraser University
Major in Arts – Criminology - Switched majors to Buiness
2008-2010 Kwantlen University
Business Administration
Current Thompson River University
Business Administration
Continuing my education online due to extensive travel
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