Sales Manager
Resume:
Mohini Sharma
****************@*****.***
Summary
A thorough professional with Overall experience of 6 years in Finance sector. Expertise in HR related work, Operations and Analyze reports, Good knowledge of Collections and Collection Quality. Handling Customer related queries and resolving their issues. Education
Government College of commerce and
business Administration
Chandigarh, Chandigarh
Graduated
B.COM (Honors)
April 2011
Master in Business Administration from Punjab University, Chandigarh in 2013. Specialization in Human Resource Management.
Good knowledge of MS excel, v lookup, pivot tables. Internet (e-mail handling).
Employment History
Home Credit India Finance Private Limited Chandigarh, Chandigarh Collection Quality
July 2016 - Present
Handling customer related queries and resolving their issues. Receipt reconciliation of Receipt issued to the customer. Issuing of Receipt Books to collection executives. Issuing of ID cards to agency collection executives. Handling queries of Collection team leaders of Punjab and Chandigarh region. Auditing Receipts on daily bases of collection executives. Auditing Receipt Books of collection executives.
CIBIL check of the External Agency Field Executive. Field Allocation of the FQA Zone Wise
Field Complaints closure.
Analyzing the Audit reports of Chandigarh and Punjab region. Report daily audit to Area Manager.
Sending & receiving receipt books on a timely basis as per the requirement. Maintenance of receipt books & register.
Kotak Mahindra Bank Chandigarh, Chandigarh
Collection Coordinator
August 2014 - July 2016
Responsible for all HR related work for Punjab, Chandigarh and Haryana region i.e. interview check for collection collectors, document check, joining formalities, exit formalities etc. Handling customer related queries and resolving their issues for collection purpose. Taking care of Daily collection for in house team. Maintaining Daily and Monthly Collection MIS.
Daily punching of spoke banking receipts in system. Maintaining Repo files.
Handling 0-30, 30-60, 60+ DPD.
Issuing NOC (Non Objection Certificate) for terminated cases. PDD and IP updation.
Processing and Preparing Penal Waver formats.
Handling calls from collectors regarding provide FR’s, SOA’s, RPS’s etc. according to their requirements. Processing of bills of vendors (which includes Repo agent bills, Legal bills, etc.) HDFC BANK (HBL) Chandigarh, Chandigarh
Operation Executive
February 2012 - July 2014
Actively Involved in Recruitment Life Cycle - Responsible for all HR related work for north 2 region i.e. interview check for sales, document check, online submission and joining kit, exit formalities etc. Analyzing the home loan reports of North 2 region.
To maintain MIS and Coordination with sales team.
Responsible for all branches credit for disburse cases of North. Report on daily login, disbursement to ASM.
Taking care for lead generation of X-sell products for sales team. i.e. Insurance, Credit Cards, Personal Loan, Saving Account, Current Account & Fixed Deposits. Developing complete managerial outline for continued growth and success of the department. Professional Skills
Problem Solving: Beginner
Focus on result: Competent
Languages
English: Proficient
Hindi: Native
Punjabi: Proficient
Personal Details:
Date of birth : Nov 11; 1990
Gender : Female
Marital Status : Married
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