Automobile Workshop manager
Resume:
NAVEENKUMAR SAMUEL SISANALLI
Email: *************@**********.***
Objective: To pursue a challenging career in the field of Automotive / Mechanical After Sales Service and maintenance, with the acquired expertise to ensure delivery of exceptional customer services and improve through continuous involvement & hard working.
Overview: A seasoned professional with over 20+Years (10 Years in Overseas) of experience in the Automotive industry on various positions- Service Operations, Workshop Management & Administration dealing exclusively with various premium Car manufacturers Viz., Ford, Fiat, Tata, Mahindra, Isuzu Cars & Pick Ups. Heavy & light Trucks/Buses/Trailers like, Daewoo, Tata, Isuzu, Mitsubishi, & MAN HT, SAF Holland Multi axle trailers, and various kind of Industrial Pumps & Equipment’s etc.
PROFESSIONAL EXPERIENCE
DEC 2017 – JAN 2019 R I S A L
Redland Industrial Services (A) Co. Ltd.
KSA - Western Region
Designation: REGIONAL WORKSHOP MANAGER
Job Responsibilities:
Planned & organized all workshop related activities and ensured the most efficient and profitable operation of the workshop by satisfying customers and enhancing customer relations.
Liaising to lead a multi-national workforce within the workshop and administrative team.
Ensured that scheduled services & inspection intervals carried out strictly on all company vehicles as to avoid breakdowns and minimise the repair expenses.
Ensured all workshop staff adhering to the time schedule for the workload.
Ensured all the breakdowns and emergencies are attended on priority basis.
Ensured that stores carry sufficient stocks of spares & materials to minimise downtime and to maintain all vehicles in roadworthy condition.
Handling Insurance activities which include interacting with the insurance companies and surveyors.
Liaising with operation team concern to any technical related issues.
Monitoring body shop and motivating the team to perform qualitative job.
Monitored through the workshop employees for the upkeep maintenance & cleanliness of all equipment’s used in and around the workshop.
Ensure a safe working environment for the workforces in the work places.
Monitoring admin team to ensure for proper documentation of job orders by attaching all the related supportive documents & check lists correctly.
Monitored and handled machine shop repairs with proper decisions.
Assisting personnel department in recruiting skilled personnel.
Monitoring to control overtime hours of employees as per the urgent requirement.
Monitoring petty cash flow to ensuring emergency requirements and small quantity of purchase & repairs. JAN 2016 – SEPT 2017 PRIVATE WORKSHOP, HUBLI
Designation: WORKSHOP INCHARGE
SEPT 2014 - NOV 2015 NAQEL COMPANY LTD. KSA
(A Joint venture between Saudi Post & Arabian Hala Co. is a large Automobile fleet of MAN HT, Isuzu trucks & Pick-ups, SAF Holland Multi axle trailers)
Designation: REGIONAL WORKSHOP MANAGER
Job Responsibilities: (Dammam, KSA-Eastern province)
Planned & organized all workshop related activities and ensured the most efficient and profitable operation of the workshop by satisfying customers and enhancing customer relations.
Ensured that scheduled services & inspection intervals of all company vehicles are adhered strictly to avoid the breakdowns and minimise repair expenses.
Ensured that stores carry sufficient stocks of spares & materials in order to minimise downtime and to maintain all vehicles in roadworthy condition.
Ensured all workshop staff adhering to the time schedule for the work load.
Ensured all the breakdowns and emergencies are attended on priority basis.
Liaising with operation team on any technical issues.
Handled body shop and motivated the team to perform qualitative job.
Liaising to lead a multi-national workforce within the workshop and administrative team.
Handled Insurance activities which include interacting with the insurance companies and surveyors.
Ensure a safe working environment for the workforces in the work places.
Monitored through the workshop employees for the up keep maintenance & cleanliness of all equipments used in and around the workshop.
Reviewed and approved warranty jobs by taking proper decisions.
Guided and co-operated with the workshop staff in carrying out all workshop activities effectively.
Responsible to conduct annual performance appraisal of workshop personnel.
Responsible to fulfil customer needs through timely delivery, assuring quality and providing competitive pricing etc.
Monitored and handled machine shop repairs with proper decisions, staffs leave scheduling etc. SEPT 2012 - JULY 2014 SUTARIA AUTOMOBILES
Mahindra Dealer at HUBLI
Designation: WORKSHOP MANAGER
MAY 2005 - JAN 2012 DALMA MOTORS LLC. UNITED AL SAQER GROUP ABU DHABI – UAE
Designation: WORKSHOP MANAGER
Overall Job Responsibilities:
Planned & Organized all activities and ensured the most efficient and profitable operation of the workshop by satisfying customers and enhancing customer relations.
Guided & Co-operated with the team members in carrying out all workshop activities effectively.
Ensured to minimise return jobs, fulfil customer needs through timely delivery, assuring quality and providing competitive pricing etc.
Monitored shop floor staff with quality compliance to achieve total customer satisfaction.
Responsible for liaising with customers on any technical issues.
Ensured that the working areas and customer waiting area are kept clean.
Ensured that service advisors achieved their target by motivating staff and monitoring progress of allocated jobs.
Ensured that all work descriptions are completed correctly on the rear of the job order prior to testing the vehicle.
Ensured that all workshop staff adhering to the time schedule for the work load.
Ensure a safe working environment for the workforces in the work places.
Liaising to lead a multi-national workforce within the workshop, service reception, warranty and administrative team.
Ensured that all the breakdowns and emergencies are attended on priority basis.
Reviewed and approved warranty jobs by taking proper decisions.
Handled body shop and motivated the team to perform qualitative job.
Handled insurance activities which include interacting with the insurance companies and surveyors.
Assisted personnel department in recruiting skilled personnel.
Monitored the maintenance of all equipments in the workshop.
Reviewed and handled machine shop repairs with proper decisions, staffs leave scheduling etc. APRIL 2003 - MARCH 2005 METRO FORD (Authorised Ford- Dealer) Designation: WORKSHOP IN CHARGE & SERVICE ADVISOR
Job Responsibilities:
Receiving customer vehicles for service and repair jobs and raising repair orders on internal system & distributing among the technicians with some relevant advice.
Providing detailed explanations and technical justifications for additional repairs with cost estimates for the approval from customers.
Regularly following up with workshop controller and technicians on vehicle status, updating customers on progress and ensuring delivery of vehicles within proposed timeframe.
Handling a team of reputed technicians & motivating the team to perform qualitative job to achieve total customer satisfaction.
Coordinating with different division of mechanics to complete the assigned job within the time frame.
Conducting a road test to the vehicle after the repair & service is completed to ensure the quality of repair and service.
Handling Body shop & motivating the team to perform qualitative job.
Monitoring the maintenance of all equipments in the workshop.
Handling insurance & related activities which include, interacting with insurance companies
& getting done claim sanctions.
SEPT 2000 - FEB 2003 C.P.C (I) LIMITED
TATA Passenger Car dealer & Transport Co. Mangalore. Designation: Asst. WORKSHOP MANAGER
Job Responsibilities:
Planned & organized all activities to ensure the most efficient and profitable operation of the workshop by satisfying customers and enhancing customer relations.
Guided & Co-operated with the team members in carrying out all workshop activities effectively.
Allocated workload according to service advisors priority, technician ability & availability.
Attended customer complaints which include critical & sensitive jobs.
Ensured all workshop staff adhering to the time schedule for the work load.
Ensured all breakdowns & emergencies are attended on priority basis.
Reviewing and approving warranty jobs by taking proper decisions.
Handled body shop & motivating the team to perform qualitative job.
Responsible for insurance activities which include interacting with the insurance companies and surveyors.
Reviewing and approving warranty jobs by taking proper decisions.
Responsible to monitor all the equipments in the workshop. I.e. special tools, Wheel alignment machines, Tyre balancing machine, Tyre changers, Hydraulic presses, Two post lifts, etc.
Responsible for service marketing by conducting service campaigns & regular customer visits.
Training supervisors and mechanics with the new modification.
Assisting Personnel Department in recruiting skilled personnel. APRIL 1995 - AUG 2000 MANICKBAG AUTOMOBILES
(Tata & Fiat Car–Dealer at Hubli)
Designation: WORKSHOP SUPERVISOR
Job Responsibilities:
Workshop capacity planning and loading to maximise output from technicians to meet committed vehicle delivery schedule.
To Inspect & Diagnose faults with respect to the passenger cars by taking necessary trial.
Preparing job orders & distributing among the technicians with some relevant advice.
Allocating workload according to service advisors priority, technician ability and availability.
Ensure to minimise return jobs, fulfil customer needs through timely delivery, assuring of quality services etc.
Responsible for handling vehicle Warranty by taking proper decision.
Responsible for Insurance activities & handling claim sanctions.
Assisting technicians while performing major jobs & overhauling aggregates.
Responsible for preparing estimations for accident vehicles and for major repairs, preparing PCR, raising VOR etc.
As a technician carried out aggregate O/H of Engine, Gear box, Differential, Suspension, brakes & Troubleshoot etc.
APPRENTICESHIP PROFILE:
JAN 1989 - MAR 1991 K.S.R.T.C, DIVISIONAL WORKSHOP, HUBLI.
(Karnataka State Road Transport Company)
Underwent Training on –Maintenance of vehicles and machinery’s under the guidance of experienced & trained technical staff and engineers for all aggregate overhauls like Engine, Gear Box, Differential, FIP, Brake systems and suspensions etc., and also Transport handling of buses, operating & maintenance of all equipments in the workshop., viz. special tools, Wheel Alignment Machines, Tyre Changers, Hydraulic Presses, Hydraulic lifts, etc.
SKILLS & CONFIDENCE IN
Ability to work effectively in a high-pressure environment
Good planning and organisational skills
Leadership skills and a team player
Ability to lead a multi-national workforce
Handling jobs independently and as a team
Handling customer relations
Finishing jobs to the best satisfaction
Total customer Satisfaction
Ability to grasp new concepts quickly and efficiently
Service beyond self
PERSONAL DATA
Name : Naveenkumar Samuel Sisanalli
Father name : Samuel
Date of Birth : 13th July 1969
Religion : Christian
Nationality : Indian
Address : Hubli – Dharwad, St: Karnataka-India
Contact # : India -- 0091 903-***-**** / 0091 720-***-**** TECHNICAL & ACADEMIC QUALIFICATION:
Completed Diploma in Automobile Engineering course at K.H. Kabbur Institute of Engineering.
Completed I.T.I course in Motor Vehicle Mechanic at Govt. I.T.I. Hubli, India.
Completed Apprenticeship practical training course on Diesel & Petrol Vehicles at K.S.R.T.C
Passed SSLC in first class as BMHS School Hubli. TECHNICAL TRAINING COURSE:
Successfully completed special training course on Workshop Management & Product Knowledge- Update on all TATA Vehicles at TELCO plant, Pune.
Attended Training course on Auto Deal Software & Product knowledge update on all range of Ford cars in Metro Ford at Bangalore.
General technical training & maintenance information of SAF-HOLLAND Brands of Middle East.
Attended SIGMA YELLOW BELT training successfully at Naqel Co. KSA. IT SKILLS
MS OFFICE, AS-400, DYNAMIC-AX, AUTO CAD, MICROSOFT OUTLOOK, ERP, LOTUS NOTES & INTERNET APPLICATIONS.
DRIVING LICENCE
Driving License: - UAE #: 857542
Driving License: - KSA #: 244-***-****
Driving License: - India #: 95161 DWD
PASSPORT DETAILS
Passport # : L 6151061
Date of Issue : 22-11-2013
Date of Expiry : 21-11-2023
Place of Issue : Bangalore
Proficiency in Languages : English, Hindi and Kannada Health Condition : Excellent
E-mail ID : *************@**********.*** / ***************@*****.***
Contact this candidate