Manager Customer Service
Resume:
JENINE ANNE ROSE B. SEMILLA
** * **** **. **** * Signal Village, Taguig City
*************@*****.***
Educational Attainment:
College Education: Polytechnic University of the Philippines – Taguig Campus
Course: Bachelor of Science in Business Administration
Major in Human Resource Development Management 2011
Work Experience:
Teledirect Telecommerce Philippines Inc.
Talent Acquisition Manager
February 2019 – Present
Talent Acquisition Lead
July 2015 – January 2019
Coaches team members pertaining to performance and work attitude. Develops team members through continuous coaching, mentoring and training
Oversees the recruitment process as carried out by Recruitment team (i.e. phone screens, paper screens, initial and final interviews, reference checks)
Ensures delivery of target class headcount for multiple programs or specific sites
Delegates recruitment tasks to team members, and drives for strict adherence timelines to meet the hiring targets for the specified time frame
Participates actively in the recruitment process (i.e. phone screens, paper screens, initial and final interviews, reference checks). Monitors the recruitment process end-to-end and continuously recommends changes and improvements that align with business requirements.
Monitors the status of requisitions by ensuring close coordination among team members and coordinates closely with Operations/departments for different hiring requirements
Ensures accuracy of information in databases for processed applications, the generation of campaign-specific reports, and other internal recruitment reports.
UST Global Inc.
Recruitment Lead
March 2015 – July 2015
Conducts full lifecycle strategic talent searches for IT and Call Center/BPO hiring requirements
Oversees the day-to-day operations and performance of the Recruitment Team
Plans and applies sourcing methods to seek and attract diverse pools of qualified candidates
Leads and drives new processes and systems; develops f an array of strategies and action plans to meet short and long-term recruiting and sourcing needs and objectives
Supervise, coach, mentor and guide the work and development of assigned recruiters
Responsible for data compilation and analysis
Shore Solutions Inc.
HR Recruitment Executive
March 2012 – March 2015
Responsible for the full spectrum of recruitment cycle
Responsible for identifying creative means other than traditional sourcing channels to attract qualified candidates.
Conducts pre-assessment calls and face-to-face interviews to ensure candidate is qualified for the role.
Administer/Facilitate language assessment and other exams, as applicable
Coordinates next stages of recruitment process after initial screening
Coordinates and calibrates with Hiring Manager/s and/or Client/s for hiring specifications for new and existing positions
Ensures continuous processing of applicants/pooling of candidates to support future requirements
Updates and Maintains recruitment database of applicants on a daily basis.
Conducts background / character reference check
Prepares Job Offer letter of newly hired employees
Prepares and issues Job offer kit/Pre-employment Requirements Kit
Aspire IT R&S, Inc.
Recruitment Associate
June 2011 – March 2012
Develop an understanding of the assigned responsibilities
Identify potential candidates through existing contacts or by advertising roles or headhunting
Interview/screen and process qualified candidates and recommends to superior and requesting client
Identify sources for qualified candidates. Widen use of marketing and business knowledge to knowledge to extend company contacts.
Pre-screening of applicants for basic compliance with position qualifications from the client.
Ensures that all client job orders are met with suitable candidates within the specification and timeframe agreed with the client
Coordinates with clients on candidate endorsements, interview schedules, job offer and other related communication
Attended career/job fairs to increase pool of candidates in the database.
Visaya Knowledge Process Outsourcing
Customer Service Representative
April 2010 – May 2011
Handles customer queries about billing, and product information
Responsible for handling product claims for customers of the account and give proper coverage for their claims
Taking orders, including up selling and troubleshooting
Consistently pass monthly scorecards
References:
Available upon request.
Contact this candidate