Manager Customer Care

REVATHI RAVICHANDRAN

i

My career objective is to obtain an employment within my chosen

field that will challenge and allow me to use my knowledge, skills and past experiences in a way that is mutually beneficial to both myself and my employer, simultaneously allowing for future growth and advancement

CAREER OBJECTIVE

EDUCATION BACKGROUND

EXPERIENCES AND REFERENCES

(2012 – 2016)

(2011 – 2012)

Multimedia University, Melaka

Bachelor of Business Administration (Hons)

(International Business)

Multimedia University, Melaka

Foundation in Management

Sea Hawk Global Lines (Warehousing Customer Service)

(August 2017 – Present)

Responsibilities

Oversee all aspects of accounts relating to the export and import of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export and import process.

Key Activities

Process new bookings and apply for approvals until completion of the job

Prepare, check and verify all relevant documents

Keep all files in proper order and keep record tracking with unlimited follow-up with vendors

Update inventory system and customer tracking within the stipulated time frame

Bill customers according to the terms and conditions

Close job with costing sheet and vendor invoice

CONTACTS

+601*-***-****

***********@*****.***

Pulau Indah, Perlabuhan

Barat, Selangor Darul

Ehsan, Malaysia.

LANGUAGES

IT SKILLS

English

Malay

Words

Excel

PowerPoint

SAP ERP & UBS

Tamil

in

REVATHI RAVICHANDRAN

Bachelor of Business Administration (Hons) (International Business)

Able to handle multiple

duties and responsibilities

without compromising

quality

Have effective

communication skills

including active listening,

asking appropriate

question and clarifying

issues professionally

Giving attention to

details, well organized

and able to work as a

team or independently

with minimum

supervision

Self-motivated and strong

desire to achieve set goals

and target

Strong interpersonal

skills, possesses a fun and

vibrant personality that

others find refreshing and

appealing

Strong customer

service skills

Decision making and

problem-solving

skills

Ability to prioritize

and manage time

Professional phone

etiquette

Maruwa Malaysia Sdn Bhd (Purchasing Officer)

(February 2016 – October 2016)

Key Activities

Handle and process all purchasing documents and maintain detailed records

Negotiate pricing, delivery date and payments terms with customers

Certify documents of receiving items for purchase order accuracy and deal with finance departments for payment process

Update supplier’s key performance indicator and information in supplier’s database

Involve in yearly “tool box” projects that lead to cost saving Relevant Seminars/Courses/Conferences/Workshops

Certificate of Participation (October 2014 – March 2017)

Course on Enterprises System Planning and Management using introduction to SAP ERP with Global Bike Inc.

Extra-Curricular Activities

Certificate of Merit (2012/2013)

Assistant Secretary (Malaysian Red Crescent Society) Certificate of Appreciation (2009/2010)

Pengerusi Persatuan Bahasa Tamil

Certificate of Appreciation (2008)

Setiausaha Lembaga Pengawas Sekolah

Certificate of Appreciation (2008)

Setiausaha Persatuan Bahasa Tamil

Awards

Anugerah Program Nilam (2004-2008)

Tahap: JAUHARI(NILAM)

Reference 1

MS. PUSPAVALLI

Assistant Manager (Customer Care-Logistic Service) Sea Hawk Global Lines (Malaysia)

Phone: +601********

Email: *****@****.****

Reference 2

MR. K. PATHMANATHAN

Senior Manager (Logistic Service)

Maruwa Malaysia Sdn Bhd

Phone: +601*-***-****

Additional Information

Current Salary: RM2500 + 300 (Allowance)

Expected Salary: RM3000 - RM3500 (Negotiable)

Notice Period: 1 Month Notice

Flexible with shift work and travelling

KEY STRENGTHS

Contact this candidate