Customer Service Web Developer

Mashud Ahmed

*** **** ****** ***** ***, Ontario

647-***-**** **************@*****.***

Objective

Outgoing and personable individual with many years of experience in customer service based roles seeking the opportunity to contribute my skills and expertise to your business Professional Profile

Possesses excellent interpersonal and effective communication skills Highly dependable employee with a strong attendance and punctuality record Flexible and reliable individual who is ready and willing to work any shifts required Quick learner who easily adapts to new policies, procedures and technologies Skills and Experience

Over 7 years of customer service based experience ranging from retail and cashier to personal services

Experience operating a variety of cash registers and tills including computer based and traditional scanning systems

Trusted with daily financial tasks including float counts and bank runs

Comfortable with all manners of payment processing including cash, debit, cheques, credit and gift cards

Understands the importance of working to best meet the needs of each individual customer and proven ability to handle customer complaints in a satisfactory manner

Assists customers with their purchasing decisions taking into account sales, promotions and intended use of the item

Quickly adapts to new sales, promotions and specials to ensure customers satisfaction

Computer Programming, Marketing, Management

Language proficiency – English, Bangla, Hindi, Urdu Employment History

2010 – 2019 Manager

Al hafiz Trading EST

2016 – 2017 Web Developer Trainers

The primitive solution

2018 – 2019 Web Developer

Maxmah IT Solution

Education

2019 Canadore College

Diploma in Project Management & IT

2017 Leading University, Sylhet

Master’s in Business Administration

2015 Leading University, Sylhet

Bachelor in Computer Science

Certificates and Achievements

2019 CIC (Canadian International Council)

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