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Customer Service Food

Chennai, Tamil Nadu, India
November 09, 2019

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Committed to total patron satisfaction through provision of exceptional table service.


• 11 years progressive experience as a waiter and server with renowned hotel and restaurants.

• Competent at servicing banquets and managing special events at a restaurant.

• Well-versed in setting tables and preparing and serving food and beverages according to set instructions.

• Track record of up selling through suggestive selling techniques.

• Exceptional sales and customer service acumen

core competencies and skills

– Need Anticipation

– Writing/Taking Orders

– F&B Service

– Menu Presentation

– Identification Checking

– Table Preparation/Cleaning

– Answering Phone

– Menu Recommendation

– Sanitation

– Bill Generation

– Payment Collection

– POS System

Hospitality Experience

• Captain – Hotel Femina, Trichy Mar 2017 to till date.

• Trainee Captain - Inter Continental Hotel, Mumbai Oct 2015 to Feb 2017.

• Senior Steward – Green Park, Chennai Jan 2012 to May 2015.

• COMMIS - II - Explorer of the Seas, USA Royal Caribbean Cruise Line (Ship) March 2008 to April 2010.

• Cook Utility - Explorer of the Seas, USA Royal Caribbean Cruise Line (Ship) May 2007 to March 2008.

• Steward – The Residency, Chennai Nov 2003 to Mar 2007.

• Job Trainee – The Residency, Chennai May 2003 to Oct 2003.

• Trainee – The Capitol, Bangalore Dec 2002 to Jan 2003.

Job Profile

• Welcome customers as they arrive and ask for seating preferences.

• Seat customers and offer welcome drinks and menu.

• Take food and beverage orders and communicate to the kitchen through POS system.

• Deliver orders to the table in a timely manner.

• Ensure quantity, quality and accuracy of order.

• Set up food stations and tables as directed.

• Clean tables and ensure that they are bussed appropriately.

• Mix and serve drinks as directed

• Picked orders from the kitchen and delivered to the customers

• Ensured the cleanliness of all counter tops and tables in the restaurant

• Filled glasses with beverages as instructed.

• Solicited customers to fill in comment cards.

• Washed dishes and prepared salads when needed

Extra Curricular Activities

• Excellent communication and interpersonal skills.

• Ability to understand and follow food sanitation and safety protocols.

• Deep understanding of operating food service equipment.

• Working knowledge of housekeeping procedures.

• High degree of personal cleanliness

• Willing to work flexible hours


• Diploma in Certificate in Food & Beverage Service State Institute of Hotel Management & Catering Technology, Trichy, Tamil Nadu 2002 – 2003.

Personal Details

Date of Birth : 30-05-1984

Passport No : T2744844 Valid Up-to 10th January 2029

Gender : Male

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi & Tamil

Hobbies : Having good contact with others, Team work and

Good leadership Skill

Address : 5/727D, Kauvery Nagar,

Musiri Road, Near Royal Water Service,

Thuraiyur Taluk,

Trichy District - 621010


I hereby declare that all the above given particulars are true and correct to the best of my knowledge.


Date: (Namasivayam.S)

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