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Working in ICICI Bank as a customer service Manager

Kolkata, West Bengal, India
November 09, 2019

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Tanaya Dhan

Work Experience: Currently work as customer service

Manager (Value Banker) in ICICI Bank from June 2019 Objective:

To work in an organization where I can use my skill to add value to the organization and constantly learn and upgrade myself in process. To learn to work as a team member under extreme constraints and pressure and still produce results.

Personal Details:

Sex: Female

Date of Birth: 14th December 1994

Nationality: Indian

Educational Qualification:

Examination Year of


Institution Board/Uni




MBA 2019 Institute of Engineering & Management MAKAUT 7.32 B.Tech (EIE) 2016 Narula Institute of Technology MAKAUT 68.9% Higher Secondary 2012 Christ Church Girls’ High School (H.S) WBCHSE 63.8%

Secondary 2010 Christ Church Girls’ High School (H.S) WBBSE 74.75% Summer Internship Project:

Organization Name: UCO Bank

Specialization: Marketing

Duration: 2 Month (26th June 2018 to 18th August, 2018) Location: Dalhousie, Kolkata

Project Tile: Comparative analysis of retail products of UCO bank with respect to other banks and understanding the satisfaction level of the customers. Project Summary: To compare the retail products of UCO Bank with some other peer banks and analyse the customer satisfaction level about the features of the products by surveying loan customers for understanding the impact of UCO Bank and to help them in profit maximization.

Contact Details:

Phone No: 967-***-****


Permanent Address: NC-29/5 Arjunpur(N)



Area of Specialization:

Major: Marketing

Minor: Human Resource

Winter Internship Project:

Organization Name: SREI Infrastructure & Finance Ltd Duration: 1 Month (26th December 2017 to 25thJanuary 2018) Specialization: Human Resource

Project Title: Orientation Program Benchmark.

Project Summary: Study on orientation program for new joiner of different company to gathered good ideas from them and employee’s preference and set a benchmark about it, that we can make better our orientation program . Computer Proficiency:

Programming Language: C, Data Structure, MATLAB

Operating System: Windows-98/XP/7/10

Office Tools: MS-Word, MS-Excel, MS-PowerPoint, MS-Access No of Seminar/Conference Paper:

Paper on “Remote controlling of home appliances” in the 6th ALL INDIA INTER ENGINEERING COLLEGE ACADEMIC MEET-2015 AND SCIENCE & TECHNOLOGY EXHIBITION FOR A SUSTAINABLE SOCIETY organized by Forum of scientists, Engineers and Technologists (FOSET) in association with “MCKV Institute of Engineering” on 26th April,2015.

Paper on “Object Identification, colour and shape detection in MATLAB” in the 7th ALL INDIA INTER ENGINEERING COLLEGE ACADEMIC MEET-2016 AND SCIENCE & TECHNOLOGY EXHIBITION FOR A SUSTAINABLE SOCIETY organized by Forum of scientists, Engineers and Technologists (FOSET) in association with “Supreme Knowledge Foundation Group of Institutions” on 13th March, 2016 Training and Courses done:

Vocational Practical Training Courses on PLC & SCADA conducted by International Institute for advanced Training on Energy & Automation (IIATEA) during JUNE15-JULY15.

Vocational Training conducted by Metal & Steel Factory, Issapore during 10th June 2014 to 30th June 2014

Language Proficiency:

Language Read Write Speak

English Yes Yes Yes

Hindi Yes Yes Yes

Bengali Yes Yes Yes

I do hereby declare that the particulars furnished above are true to the best of my knowledge. Date:

Place: Kolkata


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