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Quality Analyst

Columbus, Ohio, United States
November 09, 2019

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Bhargavi Bukkapatnam

**** *****’s nest Court Tel: 614-***-****

Columbus-Ohio 43235

Highly experienced business analyst/QA team lead with excellent technical and functional background. Committed to pursue development of technical skills and career advancement in a challenging and progressive environment.


Experience in testing software in diverse technical environments: Windows, Client Server, Web, Mainframe, iPhone and Android

10 years of experience in managing test teams, performance tracking and management reporting

Experienced in testing SAP (ECC & CRM), Peoplesoft and Manhattan Associates Warehouse Management

Solid understanding of Agile (Scrum) and Waterfall development methodologies

Experienced in testing Fiori & web applications using variety of browsers and tools.

Proficient in testing backend applications and databases with SQL

Experience in using Mercury Testing Tools: Quality Center, Quick Test Pro

Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.

Successfully managed offshore teams and to deliver high quality software rollouts

Self-motivated and willing to assume responsibilities.

Excellent organizational and communication skills

Strong experience in MS Office (MS Word, MS Access, MS-Excel, MS-PowerPoint)


PMI - Six Sigma Green Belt Professional certification

APTECH - Java Fundamentals, C and C++,

APTECH - e-Commerce, HTML, VB-Script, JavaScript

APTECH - SQL, Oracle

Prosoft - Software Testing using QTP, Win Runner, Test Director, Quality Center

QAI - Effective Methods of Software Testing – Test Planning


Bachelors in Arts from SV University, India.


Operating Systems

Windows, AS400, IOS, Android


SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, Workbrain portal, Manhattan Associates: PKMS Warehouse management, Labor Management, Performance Management, Scandata Transportation Management, POS, People Soft,

Data Base Systems

Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL

Test Tools

HP Quality Center, Quick Test Professional (QTP), JIRA


Government, Retail, Financial Services, Insurance, Healthcare, Manufacturing

Employment History:

Mettler-Toledo Mar 2012- Present

Lead Quality Analyst

Mettler Toledo builds and services high precision measurement tools. Worked as business analyst and quality lead for Field Service applications that support world-wide network of technicians. The applications have complex workflows to track orders from scheduling through billing. Front end tools built with FIORI, web and Windows integrate tightly with back end SAP ECC, CRM systems.


Discount simplifications implementation for US and China.

Tracking spare parts inventory at service technicians and coordinating replenishments

Accurately tracking and billing technicians spend in servicing equipment

Service order scheduling optimization with Opti-time & CRM

Adding service subtypes, iObjects and tasks to order by service technician

Service contracts renewal and restructuring- automatic and manual

Rollout of customer service applications on mobile phones to field service personnel.

Legal verification of equipment calibration certificates with government systems

Documented business requirements and user interface enhancements

Created test strategy, test plans and test cases for multiple projects

Coordinated UAT with business users and SMEs across geographic locations

Provided management with performance reporting, dashboard updates and status updates

Handled escalations / project issues from testing teams and SMEs.

Provided training to testing teams in Quality Center, JIRA and testing processes

Participated in the implementation of Agile methodologies

Managed testing of end to end business processes during SAP rollouts to multiple countries

Hewlet-Packard Mar 2010- Feb 2012

Ohio State Tax

Lead Quality Analyst

The project replaces disparate and aging tax collection systems of State of Ohio with an integrated state-of-the-art packaged implementation using Oracle Enterprise Solutions. Software delivery uses Agile to ensure on time delivery of functionality in frequent sprints.

Responsible for testing the highly complex Revenue Allocation modules which deal with distributing the revenues collected to various governmental agencies. The area is full of intricate workflows to track the flow of funds from collection through distribution, complex calculations to distribute different kinds of tax revenues, interests, penalties to state and local governments and involves a large number of reporting and error correction interfaces.


Defined the test environment and quality center configurations

Created test plans for system test, integration test of multiple sprints

Coordinated the creation of test cases and scripts in Quality Center

Participated in daily scrum meetings to manage sprint development and testing

Trained multiple junior team members on Application functionality and quality processes

Created SQL queries to extract data from ETM databases and validate test results.

Collaborated with development teams and product owners to resolve the defects

Trained end users in application functionality, testing methodology and coordinated test execution

Progressive Insurance Nov 2009- Mar 2010

Commercial Auto SQL Server upgrade project

Test Lead

Responsible for testing the Policy database(PDB) upgrade to new software version. Functionality includes quoting and rating, new business, endorsements, cancellations and renewals. Responsible for testing PDB interfaces with complex agent systems and customer web front ends for obtaining quotes online. Online quoting is a critical application and must work with a wide variety of browser interfaces.


Developed the overall test strategy for all stages of testing

Defined the test environment and quality center configurations for the project

Created test plans and test cases for system test, integration test and user acceptance test

Tested the functionality and usability of agent applications and customer applications with major web browsers: Internet Explorer, Chrome, Firefox and Safari.

Setup the day to day tracking and reporting processes to manage test case execution

Conducted Quality Center training for test team members and provided technical support

Created SQL queries to extract data from multiple databases and validate test results.

Nationwide Mar 2008- Mar 2009

eFIN 9.0 PeopleSoft Financials Upgrade

Senior Quality Analyst/Lead

Purpose of eFIN 9.0 upgrade project is to upgrade following Enterprise PeopleSoft Financial modules to latest 9.0 version: Enterprise Accounts Receivables, Accounts Payables, Asset Management, Electronic Procurement (ePRO), Purchase Order Management (PO) and Billing. Responsible for managing 20 testers thru System Testing, Integration Testing and User Acceptance Testing.


Developed the overall test strategy for all stages of testing

Made presentations to clients and obtained sign-offs on test strategy and test cases

Implemented end-to-end defect management practices to track and resolve all reported defects.

Created test plans for system test, integration test, performance test and user acceptance test

Coordinated the creation of test cases and scripts in Quality Center

Setup the day to day tracking and reporting processes to manage test case execution

Conducted Quality Center training for test team members and provided technical support

Successfully tested 200 + critical reports and 10 Hyperion cubes.

Created SQL queries to extract data from multiple databases and validate test results.

Executed integration test cases and documented variations

Worked closely with development teams to resolve the defects

Created user acceptance test strategy and test plans

Coordinated execution of user acceptance test cases with business team

Limited Brands Mar 2006 – Mar 2008

Victoria Secret Distribution ( VS DTC)

Quality Analyst

Purpose of the project is to relocate Victoria Secret Direct to Customer distributions to a fully automated state of the art facility. The new facility will significantly improve productivity, reduce the turn around time and errors due to manual interventions.

This is a very large and complex system with components from multiple vendors on different platforms: Manhattan Associates Warehouse Management System, Scandata Transportation Management System ( PTMS), Legacy Limited Mainframe Maintenance System (LTS), Limited AS400 bolt on applications, Pyramid Warehouse Control System.

Test management in Quality Center - Development of test cases for different functions, test data preparation, reporting defects and tracking resolution, retesting of released fixes.

Functional Testing – testing business functionality when application events progress along expected paths and invalid conditions

Interface Testing –validate that the message formats and interface standards are properly implemented to allow the large number of systems to complete the business process. The ware house controlling system has real time communication interfaces with material handling robotics.

Report Testing – System includes 80+ custom reports created with Crystal Reports. Testing of reports is complex as the contents need to be matched against warehouse databases, data files on AS400 systems and various system interface logs.

User Acceptance Testing – Engaged end users working in warehouse into user acceptance testing, collaboratively developed test cases and coordinated test execution.

Ohio Business Gateway, State of Ohio Jan 2006 to Mar 2006

Quality Analyst

The Ohio Business Gateway (OBG) provides a “one stop-shop” for businesses transacting with state government. The OBG allows businesses to file and pay eight different tax forms & reports with multiple government agencies, all from within a single web-based application. Participated in integration testing and acceptance testing of Ohio Business Gateway project. The project was successfully completed and implemented for 2006 Tax season on time.

Pariti Enterprises, Chicago from January 2003 to Jan 2006

Lead Quality Assurance Analyst

Pariti provides enterprise software solutions for the mid market. Worked in development of Billing and Electronic Invoicing system to one of their renowned clients as a Lead QA analyst. The product is supported on multiple platforms: Windows, Solaris and HP-UX, Oracle 9i, Java, J2EE, Java script, Internet Explorer. Test environment included Test Director and Quick Test Pro

Miradiant Global Networks, New York April 2000 to December 2002

Quality Assurance Analyst

Miradiant Global Networks, Inc. offers web based solutions to enhance the cash flow management of small businesses by integrating Suppliers’ Accounts Receivables with Buyers’ Accounts Payables processes. Responsible for testing of software and client installations. Technical environment included Solaris 6, Oracle 8i, Internet Explorer, Test Director, LoadRunner

CCN Managed Healthcare, Inc. March 1999 to March 2000

Y2K Test Analyst

CCN Managed Healthcare, Inc has many legacy client server systems. Participated in Y2K compliance testing of customer in-house developed software. Technical environment included AS 400, Windows NT, SQL Server, Test Director,.

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