Manager Sales
Resume:
JONAH RAYMOND A. LAZO
MCSE: Cloud Platform & Infrastructure, MSCE: Server Infrastructure;
Solutions Director, Solutions Architect
adaspc@r.postjobfree.com
Metro Manila, PH
Experience Skills and Competencies
Solutions Director Industry Knowledge
Technical Support, Pre-sales, Project Management,
Cloud Computing, Virtualization, Solution Selling, IT Strategy, Integration, Migration, Upgrades, Data
Center, Service Delivery, Business Analysis, Vendor Management, Strategic Planning, IT Service
Management, Troubleshooting, ITIL, Data Analysis,
Managed Services, Operations Management,
Information Technology, Information Security
Management, Solutions Architecture, Disaster
Recovery, Cost Analysis, Business Intelligence.
Tools & Technologies
Microsoft Office, Office 365, Azure, Windows Server, Windows Client, Enterprise Software, SaaS, PaaS,
IaaS, SharePoint, Exchange, Teams, Skype for
Business, PowerBI, System Center, Servers, Active
Directory, Microsoft Products, Symantec Products,
VMware Products, RSA Products, Hardware, BitTitan, Quest, Nintex, etc.
Interpersonal Skills
Management, Customer Service. Leadership, Team
Management, Verbal and Non-verbal
Communication, Critical Thinking, Problem Solving, Negotiation, Decision Making.
Shellsoft Technology Corporation
October 2018 – Present
• Management of different technical teams along with using technical skills to provide the necessary environment for the success of solutions delivery in close coordination with the Vice President and Chief Technology Officer
• Proficiency in handling teams, estimate project budgets, schedule project timelines, arrange for resources and help in solving technical problems as and when needed.
• Ensures that the delivered solutions are up to standards and of best practices in the industry.
Manager, Service Delivery Group
Shellsoft Technology Corporation
May 2017 – September 2018
• Manages teams that focuses on different technologies to provide services such as, solution design, deployments, upgrades, migrations, support, administrative and end-user trainings, and managed services.
• Maintains and improves technical competencies of the team to ensure enablement and readiness to provide services to different requirements.
• Provides quality assurance for all engagements, forecasts resource capacity, translates scope of work to project efforts estimates and proposals. Technical Solutions Manager - Microsoft
Shellsoft Technology Corporation
Certifications
December 2013 – May 2017
• Led the team that is composed of diverse individuals, to be a more profitable and efficient technical team while enhancing soft skills and technical skills of each member. Led as a solution architect, project manager, service delivery manager for the team.
• Focused more on Microsoft products of different technologies. Provides pre- sales and post-sales solution architecture, deployment, upgrades, migrations, support, administrative and end-user trainings, and managed services. Head of Pre-Sales
Shellsoft Technology Corporation
December 2010 – December 2013
• Managed a pool of Technical Specialists to do pre-sales and post-sales work; Developed these specialists from the ground up to improve their technical and non-technical skillsets.
• Lead pre-sales for Microsoft and Symantec products (top partners); Managed the team to be deployed to different industries as pre-sales and post-sales specialists.
Pre-Sales Technical Lead
Shellsoft Technology Corporation
December 2007 – December 2010
• Tasked to do pre-sales work for Microsoft and Symantec products with SMB and Enterprise customers. Worked with Sales team to reach target sales goals.
• Deployed as lead technical engineer for customers across different industries handling Shellsoft’s top products (Microsoft and Symantec) for deployments, upgrades, migrations, support, administrative and end-user trainings. Technical Support Engineer
Shellsoft Technology Corporation
November 2005 – December 2007
• Deployed and became the lead engineer at various industries to do system deployments, upgrades, migrations, support, administrative and end-user trainings, and managed services.
• Did pre-sales work for Microsoft, Citrix, and Symantec products that covers infrastructure, productivity, and security technologies. Career Details
Solutions Director October 2018 – Present
Shellsoft Technology Corporation
Overview:
• Management of different technical teams along with using technical skills to provide the necessary environment for the success of solutions delivery. Proficient in handling teams, estimate project budgets, schedule project timelines, arrange for resources and help in solving technical problems as and when needed. Ensures that the delivered solutions are up to standards and of best practices in the industry.
Duties and Responsibilities:
• Overall decision maker for all processes and tasks within the team. Improves processes that ensures the quality of service is maintained or enhanced. Makes sure that the processes executed are efficient and inclusive within the team and teams outside the group.
• Oversees all teams within the solutions group. Keeps track of individual performance and the performance of different teams. Aside from KPIs, behavior and attitude are monitored as well.
• Guides the Solutions Managers and its members. Create an environment where collaboration and coordination are fully recognized and performed.
• Creates training path and training plan for the solutions group. Plans and ensures enablement and readiness of team members. These trainings cover the basics, intermediate, and advanced solutions and be able to recognize different solutions for different scenarios may it be a small problem or critical issue.
• Ensures the quality for all projects and services that this team is involved in. Must meet industry standards and resources assigned are well equipped with the skills required.
• Manages the translation of scope of work from Solutions Architect to project effort estimates and proposals
• Maintain technical competencies via combination of Instructor-led trainings, computer-based training, research, and lab simulations.
• Must be able to forecast resource capacity for each team.
• Must be able to evaluate resources needed by each team and individual.
• Ability to analyze trends for services and workloads.
• Led the team in researching and evaluating new products coming from Microsoft and VMware.
• Provides solutions delivery process feedback to the Chief Technology Officer for potential enhancements. Post-Sales
• Managed the team to do engagement presentation, analysis, and reporting of Microsoft Software Asset Management (SAM) engagement for enterprise companies in different industries.
• Managed the team for the deployment, upgrade, migration, configuration, project management, change management, health check, post-support, high availability, and training of administrators and end users of technologies for different industries such as:
o Cloud Solutions: Azure, Microsoft 365 (M365), Microsoft Office 365 (O365) o Security: Microsoft Enterprise Mobility + Security (EMS), RSA SecureID o Productivity: Microsoft Exchange Server 2013, Microsoft SharePoint Server 2013 o Development: SharePoint Server 2017, Nintex
o Infrastructure: Microsoft Windows Server 2016 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 Active Directory Domain Services, and Microsoft BitLocker Administration and Monitoring (MBAM) o System Center: Microsoft System Center Configuration Manager (SCCM) o Client: Microsoft Windows 10, Microsoft Office 365, Microsoft Office 2016, Microsoft Office 2013, etc. Pre-Sales:
• Manages the team for Microsoft's Customer Immersion Experience (CIE) that provides customers the experience of real-world scenarios in using the technology. Managed Office Tips and Tricks to customer as a marketing campaign for customer to have faster adaptation of the productivity product.
• Responsible for providing solution architecture or solution design to customers of various industries. Engages SMB and enterprise customers for a whiteboarding or road mapping sessions. Provides and manages the team for Microsoft Tech Updates for SMB and enterprise customers.
• Responsible for upselling of solutions and cross selling of solutions provided by the company.
• Responsible for interpreting bidding documents or RFPs to deliver the correct quotation for both licensing and services. Trainings:
• Attended numerous local trainings from Microsoft and VMware. Trainings of online sessions were attended as well. Others:
• Designed and Improved the team structure creating vertical and horizontal workloads where it promotes efficiency and accountability while still improving the Solution Specialists technical skillsets.
• Used Business Intelligence to gauge the skills sets of the solution specialists to make a more refined decision on their learning roadmap.
Manager, Service Delivery Group May 2017 – September 2018 Shellsoft Technology Corporation
Overview:
• Manage teams that handles Microsoft, VMware, RSA, and Nintex technologies. The role provides and enables Solutions Specialists for services that these products can offer. Translates scope of work to project effort estimates and costings. Duties and Responsibilities:
• Oversees assigned specialist team, provides quality assurance for all projects that this team is involved in, serves as first level of technical escalation for service delivery, able to translate scope of work from architects to project effort estimates and proposals, ensures enablement and readiness of team members, maintain technical competencies via combination of Instructor-led trainings, computer-based training, research, and lab simulations, able to forecast resource capacity, provides service delivery process feedback to AVP for potential enhancement, and translates Scope of Work to effort estimates and proposals.
• Close coordination with the AVP for Technical Support and Operations Group and AVP Technology and Solutioning for team planning, big engagements, technologies, etc. Responsible for assigning mobile phone subsidies and laptops to be used by the technical engineers and pre-sales. Responsible for assigning Microsoft certifications to engineers for the whole team and department.
• Provides SMB and enterprise customers with infrastructure assessment, cross-platform integration and migration, end to end security, and planning and consultancy services. Provides and manages the specialists and engineers to deliver service maintenance engagements, retainers, managed services, health checks, planning services, and helpdesk support.
• Resource management skills and able to handle complex/sensitive issues, encourages team interaction, boosts employee motivation and appreciates team contribution, effectively lead teams and inspires to achieve goals through innovation, quality and excellence, delegate and allocate responsibilities efficiently to manage projects end to end, able to identify strengths and weaknesses of team members and suitably make changes if required, manages change and effectively pass on the information down the line to concerned teams for smoother execution, understands project requirements, assigns resources in a timely manner upon request of the project manager, proficient in handling the most complex of technical implementations, strong architecture and design concepts, communicates effectively with teams and other colleagues, provides technical qualified resources to project managers for service delivery, and builds and forms good relationships with clients, principals, and colleagues.
Post-Sales
• Led the team in researching and evaluating new products coming from Microsoft before it reaches the public (Office 365, Office, Azure, Windows Server, Windows, System Center, etc.)
• Managed the team to do engagement presentation, analysis, and reporting of Microsoft Software Asset Management (SAM) engagement for enterprise companies in different industries.
• Managed the team for the deployment, upgrade, migration, configuration, project management, change management, health check, post-support, high availability, and training of administrators and end users of technologies for different industries such as:
o Cloud Solutions: Microsoft 365 (M365), Microsoft Office 365 (O365), Microsoft Enterprise Mobility + Security (EMS) o Productivity: Microsoft Exchange Server 2013, Microsoft SharePoint Server 2013 o Infrastructure: Microsoft Windows Server 2016 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 Active Directory Domain Services, Microsoft Windows Server 2016 Network Policy Services (NPS), and Microsoft BitLocker Administration and Monitoring (MBAM)
o System Center: Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operations Manager
(SCOM)
o Client: Microsoft Windows 10, Microsoft Office 365, Microsoft Office 2016, Microsoft Office 2013, etc. Pre-Sales:
• Manages the team for Microsoft's Customer Immersion Experience (CIE) that provides customers the experience of real-world scenarios in using the technology. Managed Office Tips and Tricks to customer as a marketing campaign for customer to have faster adaptation of the productivity product.
• Responsible for providing solution architecture or solution design to customers of various industries. Engages SMB and enterprise customers for a whiteboarding or road mapping sessions. Provides and manages the team for Microsoft Tech Updates for SMB and enterprise customers.
• Responsible for upselling of solutions and cross selling of solutions provided by the company.
• Responsible for interpreting bidding documents or RFPs to deliver the correct quotation for both licensing and services. Trainings:
• Attended numerous local trainings from Microsoft. Trainings of online sessions were attended as well. Others:
• Designed and Improved the team structure creating vertical and horizontal workloads where it promotes efficiency and accountability while still improving the Solution Specialists technical skillsets.
• Used Business Intelligence to gauge the skills sets of the solution specialists to make a more refined decision on their learning roadmap.
Technical Solutions Manager December 2013 – May 2017 Shellsoft Technology Corporation
Overview:
• Manages a team that handles all Microsoft technologies, cloud and on-premise, from pre-sales to post-sales engagements. The team provides Solutions Architects, Solutions Specialists, Project Manager, and Technical Support on various services that the technology can offer.
Duties and Responsibilities:
• Close coordination with the VP of Engineering (owner) for team planning, big engagements, technologies, etc. Responsible for monitoring of Shellsoft's partner competencies with Microsoft. Managed the team, resources, and contracts for managed services for customers in different industries. Monitors the Microsoft competency of the company. Makes sure that we meet the requirements to be a Gold Partner on different competencies. Responsible for monitoring the certification of the technical engineers and specialists. Responsible for assigning Microsoft certifications to engineers for the whole team and department.
• Selected applicants from hundreds of candidates for internships and engineers. Created new exam for applicants to properly gauge their intellect. Improved interview process for applicants to have a better assessment of their personality and aspirations. Responsible for training the new employees, assigning them tasks, and evaluating their performance. Responsible for team members' increase in knowledge thru improving their soft and technical skillsets. Monitors and assigns different workloads
(technology) to the solutions specialists. Responsible for assigning the engineers to attend trainings (locally or abroad) provided by Microsoft and other solutions.
• Responsible for building the Microsoft team coming from an old team, from current team, to new hires. Members of this team is very diverse, and we are the largest team in the whole company. Provides and manages the specialists and engineers to deliver service maintenance engagements, retainers, managed services, health checks, planning services, and helpdesk support.
• Costing of project engagements, managed services, support services, and Proof-of-Concepts (POC). Responsible for assigning the engineers to customer appointments such as Proof-of-Concept (POC), service, meetings, projects, and trainings. Manpower management of the team to meet the demand of the sales team and the customers.
• Led the team in researching and evaluating new products coming from Microsoft before it reaches the public (Office 365, Office, Azure, Windows Server, Windows, System Center, etc.) Post-Sales:
• Managed the team for the deployment, upgrade, migration, configuration, project management, change management, health check, post-support, high availability, and training of administrators and end users of technologies in different industries such as: o Cloud Solutions: Microsoft Office 365, Microsoft Azure, Nintex Workflow, Nintex Forms o Productivity: Microsoft Exchange Server 2016, Microsoft Exchange Server 2013, Microsoft Exchange Server 2010, Microsoft Lync Server 2013, Microsoft SharePoint Server 2016, Microsoft SharePoint Server 2013, Microsoft Office Web Access
(OWA), Nintex Workflow 2013, Nintex Forms 2013
o Infrastructure: Microsoft Windows Server 2016 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 Active Directory Domain Services (AD DS), Microsoft Windows Server 2008 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 Active Directory Federation Services (AD FS), Microsoft Windows Server 2016 Dynamic Host Configuration Protocol (DHCP) Failover, Microsoft Windows Server 2012 Hyper-V, Microsoft Windows Server 2012, Microsoft Windows Server 2012 Windows Server Updates Services (WSUS), Microsoft SQL Server 2012 o System Center: Microsoft System Center Configuration Manager 2012 (SCCM), Microsoft System Center Operations Manager 2012 (SCOM), Microsoft System Center Data Protection Manager 2012 (DPM), Microsoft System Center Virtual Machine Manager 2012 (VMM)
o Client: Microsoft Windows 10, Microsoft Windows 8.1, Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Office 365, Office 2016, Office 2013, Office 2010, Office 2007, etc.
• Managed the team to do engagement presentation, analysis, and reporting of Microsoft Software Asset Management (SAM) engagement for an enterprise companies in different industries. Pre-Sales:
• Provides and manages the team for Microsoft Tech Updates for SMB and enterprise customers. Engages SMB and enterprise customers for a whiteboarding or road mapping sessions. Responsible for upselling of solutions and cross selling of solutions provided by the company. Responsible for providing solution architecture or solution design to customers of various industries. Provides SMB and enterprise customers with infrastructure assessment, cross-platform integration and migration, end to end security, and planning and consultancy services.
• Responsible for interpreting bidding documents or RFPs to deliver the correct quotation for both licensing and services.
• Manages the team for Microsoft's Customer Immersion Experience (CIE) that provides customers the experience of real-world scenarios in using the technology. Managed Office Tips and Tricks to customer as a marketing campaign for customer to have faster adaptation of the productivity product.
• Managed the team to do product presentation, POC, and demo of technologies for different industries such as: o Cloud Solutions: Microsoft Office 365 (O365), Microsoft Azure, Microsoft Enterprise Mobility + Security (EMS), Nintex Workflow, Nintex Forms, Quest
o Productivity: Microsoft SharePoint Server 2013, Microsoft Lync Server 2013, Nintex Workflow 2013, Nintex Forms 2013 o Infrastructure: Microsoft Windows Server 2016 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 Active Directory Domain Services (AD DS), Microsoft Windows Server 2012 File Server, Microsoft Windows Server 2012 Remote Desktop Services (RDS), Microsoft Windows Server 2012 Rights Management Services (RMS) o System Center: Microsoft System Center Configuration Manager 2012 (SCCM), Microsoft System Center Operations Manager 2012 (SCOM), Microsoft System Center Virtual Machine Manager 2012 (VMM), Microsoft System Center Data Protection Manager 2012 (DPM), Microsoft System Center Orchestrator 2012 (SCOrch), Microsoft System Center Service Manager 2012 (SCSM), Microsoft System Center AppController 2012, Microsoft System Center Endpoint Protection 2012
(SCEP), Microsoft System Center Updates Publisher 2012 (SCUP) o Client: Microsoft Desktop Optimization Pack (MDOP), Microsoft Deployment Toolkit (MDT), Microsoft Enterprise Desktop Virtualization (MED-V), Microsoft Windows 10, Microsoft Windows 8.1, Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Office 365, Office 2016, Office 2013, Office 2010, Office 2007, etc. Trainings:
• Attended Ateneo Center for Continuing Education (CCE) - Driving Team Performance through Coaching
• Attended numerous local trainings from Microsoft and Nintex. Numerous trainings of online sessions were attended as well. Others:
• Reached a more than 100% in increase in services revenue.
• Restructure of the team based on technology, assigned them according their experience and strengths of that technology. (re- org)
Head, Pre-Sales Technical Group December 2010 – December 2013 Shellsoft Technology Corporation
Overview:
• Manages a team of Pre-Sales engineers for both Microsoft and Symantec technologies. The team provides Pre-Sales engineers for POCs and presentations and Technical Engineers for deployment services. Duties and Responsibilities:
• Responsible for providing solution architecture or solution design to customers of various industries. Responsible for upselling of solutions and cross selling of solutions that the company provides. Assisted Account Managers in pre-sales activities and review status of client technology processes. Responsible for project, POC, services, and managed services scoping for our customers for us to able to deliver the right service with the correct expectations.
• In charge of selection and recruitment of suitable Pre-Sales personnel. Developed, trained, managed and motivated the Pre- Sales team. Improved communication, presentation and analytical skills of the pre-sales team.
• Responsible for assigning the engineers to customer appointments such as Proof-of-Concept (POC), service, meetings, projects, and trainings. Manpower management of the team to meet the demand of the sales team and the customers. Responsible for assigning the engineers to attend trainings (locally or abroad) provided by Microsoft and Symantec.
• Responsible for training the new employees, assigning them tasks, and evaluating their performance. Provides and manages the specialists and engineers to deliver service maintenance engagements, retainers, managed services, health checks, planning services, and helpdesk support.
• Close coordination with the VP of Engineering (owner) for team planning, big engagements, technologies, etc. Responsible for monitoring of Shellsoft's partner competencies with Microsoft and Symantec.
• Led the team in researching and evaluating new products coming from Microsoft and Symantec before it reaches the public
(Office 365, Office, Azure, Windows Server, Windows, System Center, etc.) Pre-Sales:
• Provides SMB and enterprise customers with infrastructure assessment, cross-platform integration and migration, end to end security, and planning and consultancy services. Technical and product updates presentation for SMB and enterprise customers. Engages SMB and enterprise customers for a whiteboarding or road mapping sessions.
• Responsible for interpreting bidding documents or RFPs to deliver the correct quotation for both licensing and services. Close coordination with Microsoft and Symantec with large engagements with enterprise and priority accounts.
• Responsible for making sure the relationship between Shellsoft and its customers is strong. Coordinates with Microsoft for marketing materials for customers when we have events or other engagements.
• Manages the team for Microsoft's Customer Immersion Experience (CIE) that provides customers the experience of real-world scenarios in using the technology. Manages the team that provides Microsoft's Infrastructure Optimization (IO) engagement that enables the customers to evaluate their current environment for further improvements that also aligns to their internal planning. Managed Office Tips and Tricks to customer as a marketing campaign for customer to have faster adaptation of the productivity product. Responsible for releasing news for new product updates to the company, especially for customers.
• Managed the team to do product presentation, POC, and demo of technologies for different industries such as: o Cloud Solutions: Microsoft Office 365 (O365)
o Productivity: Microsoft Exchange Server 2013, Microsoft Exchange Server 2010, Microsoft Lync Server 2013, Microsoft Lync Server 2010, Microsoft SharePoint Server 2013, Microsoft SharePoint Server 2010, Microsoft PerformancePoint Server 2010, Nintex Workflow 2013, Nintex Workflow 2010, Nintex Forms 2013, Nintex Forms 2010 o Infrastructure: Microsoft Windows Server 2012 Active Directory Domain Services (AD DS), Microsoft Windows Server 2008 Active Directory Domain Services (AD DS), Microsoft Hyper-V Server 2012, Microsoft Hyper-V Server 2008, Microsoft Windows Server 2012, Microsoft Virtual Desktop Infrastructure (VDI), Microsoft Windows Server 2012 Network Access Protection (NAP), Microsoft Windows Server 2012 Rights Management Services (RMS), Microsoft Deployment Toolkit (MDT) for Windows 7 Lite Deployment, Disaster Recovery using Microsoft Solutions, Microsoft Forefront Endpoint Protection, Symantec Altiris Client Management Suite (CMS), Server Management Suite (SMS), and Asset Management Suite (AMS), Symantec Endpoint Protection (SEP), Symantec BackupExec (BE), Symantec BackupExec System Recovery (BESR), Symantec NetBackup (NBU), Symantec Data Loss Protection (DLP), Symantec Mobile Device Management (MDM), Symantec ServiceDesk
o System Center: Microsoft System Center Configuration Manager 2012 (SCCM), Microsoft System Center Configuration Manager 2007 (SCCM), Microsoft System Center Operations Manager 2012 (SCOM), Microsoft System Center Operations Manager 2007 (SCOM), Microsoft System Center Data Protection Manager 2012 (DPM), Microsoft System Center Data Protection Manager 2007 (DPM), Microsoft System Center Virtual Machine Manager 2012 (VMM), Microsoft System Center Service Manager 2012 (SCSM), Microsoft System Center Service Manager 2010 (SCSM), Microsoft System Center Orchestrator 2012 (SCOrch), Microsoft System Center Updates Publisher 2011 (SCUP), Microsoft System Center Endpoint Protection 2012 (SCEP), Microsoft System Center Suite 2012 o Client: Microsoft Desktop Optimization Pack (MDOP), Microsoft Windows 10, Microsoft Windows 8.1, Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Office 365, Office 2016, Office 2013, Office 2010, Office 2007, etc.
Post-Sales:
• Led the coordination with subcontractors/contractors for projects that need additional resources and expertise.
• Deployed Microsoft SharePoint Server 2010 at Shellsoft to be used as ticketing and document management.
• Managed the team for the deployment, upgrade, migration, configuration, project management, change management, health check, post-support, high availability, and training of administrators and end users of o Cloud Solutions: Microsoft Office 365 (O365), Exchange Online o Productivity: Microsoft Exchange Server 2013, Microsoft Exchange Server 2010, Microsoft Lync Server 2013, Microsoft Lync Server 2010, Microsoft Office Communications Server 2007 (OCS), Microsoft SharePoint Server 2013, Microsoft SharePoint Server 2010, Nintex Workflow 2010, Nintex Forms 2010 o Infrastructure: Microsoft Windows Server 2012 Active Directory Domain Services (AD DS), Microsoft Windows Server 2008 Active Directory Domain Services (AD DS), Microsoft Hyper-V 2008, Microsoft Windows Server 2012 Windows Server Updates Services (WSUS), Microsoft Windows Server 2012 Rights Management Services (RMS), Microsoft Windows Server 2008 Rights Management Services (RMS), Microsoft Windows Server 2012 Network Access Protection (NAP), Microsoft Windows Server 2008 Network Access Protection (NAP), Microsoft Windows Server 2012 Dynamic Host Control Protocol
(DHCP), Microsoft Windows Server 2008 DirectAccess, Microsoft SQL Server 2012, Microsoft SQL Server 2008, Microsoft BitLocker Administration and Monitoring (MBAM), Microsoft Deployment Toolkit (MDT), Microsoft Desktop Optimization Pack (MDOP), Microsoft Key Management Service (KMS), Microsoft Forefront Endpoint Protection 2010 (FEP), Microsoft Forefront Threat Management Gateway 2010 (TMG), Microsoft Internet Security and Acceleration 2004 Server (ISA) to Microsoft Internet Security and Acceleration 2006 Server (ISA), Symantec Altiris Client Management Suite (CMS), Server Management Suite (SMS), and Asset Management Suite (AMS), Symantec Endpoint Protection (SEP), Symantec ServiceDesk o System Center: Microsoft System Center Configuration Manager 2012 (SCCM), Microsoft System Center Configuration Manager 2007 (SCCM), Microsoft System Center Operations Manager 2012 (SCOM), Microsoft System Center Operations Manager 2007 (SCOM), Microsoft System Center Data
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