Customer Service Representative
Resume:
DEXTER ZOILO ALIPIO FLORES
*** ***** ******* ****. ***** Toro Project 8 Quezon, City
Phone number: 091********
Email Address: ***********.******.******@*****.***
OBJECTIVES:
Dedicated Customer Service Representative with proven leadership and communication skills. Seeking an opportunity to leverage my talents as a Customer Service Representative. I have the follow-through and positive attitude that will allow me to achieve company targets.
WORK EXPERIENCE:
CUSTOMER SERVICE REPRESENTATIVE (ebay buying)
VXI Global Holdings
SM City Clark Tech Hub Bldg. 6
From July 25, 2018 to Present
Job Description
Provides timely and accurate information to incoming customer concern and product knowledge requests
Processes customer orders, returns, item not receive to established department policies and procedures
Discuss the product policies
SUBJECT MATTER EXPERT/COACH (ebay buying)
VXI Global Holdings
Job Description
All Supervisory calls will be taken according to the assigned Line of Business
Must have focused agents to do coaching with upload monitoring as necessary
Must send and End of the day report to the operations
Must do floor walk
Customer Service Representative (ebay escalations)
CONVERGYS
Convergys Baguio Philippines
Ordonio Dr. Camp John Hay
Baguio, Benguet, Philippines
From June 27, 2016 to July 27, 2018
Job Description
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Go the extra mile to engage customers
CUSTOMER SERVICE REPRESENTATIVE (SIRIUSXM Canada)
SITEL Philippines
Sitel, Eton Cyberpod,
Ortigas – Quezon City. Philippines
From February 24, 2015 to December 7, 2015
Job Description
Provides timely and accurate information to incoming customer concern and product knowledge requests
Activating satellite radio
Promoting the product and Upselling
EDUCATIONAL BACKGROUND
Tertiary Level Bachelor of Science in Information Technology
Pangasinan State University – Alaminos City Campus
Alaminos City, Pangasinan
A.Y. 2013 – 2014
Secondary Level Agno National High School
Agno Pangasinan
S.Y. 2002 – 2003
Primary Level Don Aurellio Evangelista Memorial Elementary School
Agno Pangasinan
S.Y. 1998 – 1999
CHARACTER REFERENCE:
John Kris Santiago
Team Leader (Supervisor)
Convergys Baguio City
Debra Gareza
Coach Supervisor
Sitel Philippines
02-738-4194
Ramon D. Miranda
United Pentecostal Church (Bani, Pangasinan)
Administrative Pastor
Contact this candidate