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Customer Service Representative

Location:
Bahay Toro, 1106, Philippines
Posted:
November 09, 2019

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Resume:

DEXTER ZOILO ALIPIO FLORES

*** ***** ******* ****. ***** Toro Project 8 Quezon, City

Phone number: 091********

Email Address: adaso6@r.postjobfree.com

OBJECTIVES:

Dedicated Customer Service Representative with proven leadership and communication skills. Seeking an opportunity to leverage my talents as a Customer Service Representative. I have the follow-through and positive attitude that will allow me to achieve company targets.

WORK EXPERIENCE:

CUSTOMER SERVICE REPRESENTATIVE (ebay buying)

VXI Global Holdings

SM City Clark Tech Hub Bldg. 6

From July 25, 2018 to Present

Job Description

Provides timely and accurate information to incoming customer concern and product knowledge requests

Processes customer orders, returns, item not receive to established department policies and procedures

Discuss the product policies

SUBJECT MATTER EXPERT/COACH (ebay buying)

VXI Global Holdings

Job Description

All Supervisory calls will be taken according to the assigned Line of Business

Must have focused agents to do coaching with upload monitoring as necessary

Must send and End of the day report to the operations

Must do floor walk

Customer Service Representative (ebay escalations)

CONVERGYS

Convergys Baguio Philippines

Ordonio Dr. Camp John Hay

Baguio, Benguet, Philippines

From June 27, 2016 to July 27, 2018

Job Description

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Go the extra mile to engage customers

CUSTOMER SERVICE REPRESENTATIVE (SIRIUSXM Canada)

SITEL Philippines

Sitel, Eton Cyberpod,

Ortigas – Quezon City. Philippines

From February 24, 2015 to December 7, 2015

Job Description

Provides timely and accurate information to incoming customer concern and product knowledge requests

Activating satellite radio

Promoting the product and Upselling

EDUCATIONAL BACKGROUND

Tertiary Level Bachelor of Science in Information Technology

Pangasinan State University – Alaminos City Campus

Alaminos City, Pangasinan

A.Y. 2013 – 2014

Secondary Level Agno National High School

Agno Pangasinan

S.Y. 2002 – 2003

Primary Level Don Aurellio Evangelista Memorial Elementary School

Agno Pangasinan

S.Y. 1998 – 1999

CHARACTER REFERENCE:

John Kris Santiago

Team Leader (Supervisor)

Convergys Baguio City

090********

Debra Gareza

Coach Supervisor

Sitel Philippines

02-738-4194

Ramon D. Miranda

United Pentecostal Church (Bani, Pangasinan)

Administrative Pastor

092********



Contact this candidate