EDUCATION & TRAINING

High School Diploma, Meridian High School

Certification of Completion, Basic Operations Course (BOC)Basic Mana, McDonalds CERTIFICATES & LICENSES

Basic Management Course (BMC), McDonalds, MI

Jean L. McDonald

8725 East Beal City Road

Mount Pleasant, MI 48858

989-***-****

adasnv@r.postjobfree.com

Retail Management Skills

• Assisted with managing several different company owned restaurants in Clare

• 1.6-2.8 million average annual sales per store

• Consistently delivered total customer satisfaction with a strong focus on emplyee training, recruiting and retention

• Successfully pioneered centralized hiring and orientation process, reducing training costs per restaurant by $6,000 annually.

• Empowered trainers to participate in recruitment and selection process, resulting in higher commitment, improved training results, and reduced trunover by 60% in nine months.

• Excelled in developing managers for the system

• Reduced employee turnover by 80% and improved management commitment scores to 89%

• Planned for, assisted in facility design, ordered equipment, staffed and opened 1 rebuilt store, opening on time

• Cultivated a customer-focused environment resulting in a record breaking yearly customer satifaction average of 96.9%

RELEVANT SKILLS & EXPERIENCE

EMPLOYMENT HISTORY

Store Manager, Family Farm Home Reed City, MI 08/2012-03/2019 Assistant Manager, Restaurant Operations, McDonalds Mt. Pleasant, MI 01/1985-01/2002 Crew Person, McDonald's Corporation Oak Brook, MI 01/1982-01/1985 General Manager, Restaurant Operations, McDonalds Mt. Pleasant, MI 01/2002-06/2010 Intermediate Operations Course (IOC), McDonalds, MI Restaurant Operations Leadership (HU), McDonalds, MI Managing the Cultural Differences, McDonalds, MI

HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

• Awards Regional Outstanding Restaurant Manager Award

• Total Customer Satisfaction Award

• Building Market Share Award

• Regional Outstanding Assistant Manger (5 Year running)

• Outstanding Manager

• McDonald's Highest Cleanliness Award

• Store Manager of Year 2015

• Store of the Year 2015