Manager Store
Resume:
EDUCATION & TRAINING
High School Diploma, Meridian High School
Certification of Completion, Basic Operations Course (BOC)Basic Mana, McDonalds CERTIFICATES & LICENSES
Basic Management Course (BMC), McDonalds, MI
Jean L. McDonald
8725 East Beal City Road
Mount Pleasant, MI 48858
************@*****.***
Retail Management Skills
• Assisted with managing several different company owned restaurants in Clare
• 1.6-2.8 million average annual sales per store
• Consistently delivered total customer satisfaction with a strong focus on emplyee training, recruiting and retention
• Successfully pioneered centralized hiring and orientation process, reducing training costs per restaurant by $6,000 annually.
• Empowered trainers to participate in recruitment and selection process, resulting in higher commitment, improved training results, and reduced trunover by 60% in nine months.
• Excelled in developing managers for the system
• Reduced employee turnover by 80% and improved management commitment scores to 89%
• Planned for, assisted in facility design, ordered equipment, staffed and opened 1 rebuilt store, opening on time
• Cultivated a customer-focused environment resulting in a record breaking yearly customer satifaction average of 96.9%
RELEVANT SKILLS & EXPERIENCE
EMPLOYMENT HISTORY
Store Manager, Family Farm Home Reed City, MI 08/2012-03/2019 Assistant Manager, Restaurant Operations, McDonalds Mt. Pleasant, MI 01/1985-01/2002 Crew Person, McDonald's Corporation Oak Brook, MI 01/1982-01/1985 General Manager, Restaurant Operations, McDonalds Mt. Pleasant, MI 01/2002-06/2010 Intermediate Operations Course (IOC), McDonalds, MI Restaurant Operations Leadership (HU), McDonalds, MI Managing the Cultural Differences, McDonalds, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
• Awards Regional Outstanding Restaurant Manager Award
• Total Customer Satisfaction Award
• Building Market Share Award
• Regional Outstanding Assistant Manger (5 Year running)
• Outstanding Manager
• McDonald's Highest Cleanliness Award
• Store Manager of Year 2015
• Store of the Year 2015
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