Manager Medical
Resume:
WENDY MILLER-SHAFFER
JAMESTOWN, PA, *****, US
(H)724-***-****; (C)814-***-****
************@*****.***
Work Experience
August 2019 - PRESENT
2Can Express, Inc., Office Manager (Management)
Invoicing, AR/AP, Office Operations, Multi-Line Phone System April 2019 - August 2019
Dr. John Ziegler, Podiatrist, Office Manager (Management) Patient scheduling, Accounts Receivable, Bank Deposits, Medical Coding & Billing,kk
February 2019 - April 2019
Wesbury United Methodist Retirement Community, Unit Manager (Management)
Patient chart management
Patient admissions and discharges processing
Patient appointment scheduling and transportatio scheduling Assist doctors on doctor patient visit days
Maintain PA State medical reports
Assist Nurse Manager with all daily procedure and routines February 2000 - May 2002
Armstrong Cable, Customer Service Representative
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Processed daily technician work orders
Education
Crawford County Career and Technical Center-Medical Secretarial Program, Certificate
The Art Institute of Pittsburgh, n/a
1986
Meadville Area SHS, Diploma
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