WENDY MILLER-SHAFFER

JAMESTOWN, PA, *****, US

(H)724-***-****; (C)814-***-****

adasnl@r.postjobfree.com

Work Experience

August 2019 - PRESENT

2Can Express, Inc., Office Manager (Management)

Invoicing, AR/AP, Office Operations, Multi-Line Phone System April 2019 - August 2019

Dr. John Ziegler, Podiatrist, Office Manager (Management) Patient scheduling, Accounts Receivable, Bank Deposits, Medical Coding & Billing,kk

February 2019 - April 2019

Wesbury United Methodist Retirement Community, Unit Manager (Management)

Patient chart management

Patient admissions and discharges processing

Patient appointment scheduling and transportatio scheduling Assist doctors on doctor patient visit days

Maintain PA State medical reports

Assist Nurse Manager with all daily procedure and routines February 2000 - May 2002

Armstrong Cable, Customer Service Representative

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Processed daily technician work orders

Education

Crawford County Career and Technical Center-Medical Secretarial Program, Certificate

The Art Institute of Pittsburgh, n/a

1986

Meadville Area SHS, Diploma