RUPALI BALEKUNDRI

E-mail: adasmk@r.postjobfree.com

+1-614-***-****

BILINGUAL IT PROJECT CO-ORDINATOR/ IT ANALYST /IT INFRASTRUCTURE/ IT NETWORK TECHNICAL SUPPORT ENGINEER/BUSINESS ANALYST.

Career Summary

Total 9 Years of experience as Project Coordinator/ IT Infrastructure/ Helpdesk/ Network Technical Support Engineer.

Experience as a Team Leader in IT Infrastructure support.

Experience as English-Japanese Language Instructor /Translator.

Fluent in English, Hindi, Marathi and business level of Japanese language.

Key Strengths

●Able to work under tight deadlines and capable of effectively handling multiple ongoing projects;

●Strong problem solving skills, result-oriented, reliable, quick learner, self-motivated and able to work independently as well as a team member.

●Able to set priorities, accommodate requirements and resource changes.

Technical Skills

Hardware and Networking: Windows Server 2008 Network Infrastructure,

Configuring, Pro: Windows Server 2008, Server Administrator, Windows Server 2008 Active Directory, TS: Windows 7, Configuring BMC Remedy, Clarify Clear Support, Windows Server 2003, PDA, Blackberry2G/3G

Microsoft Office 2000 / 2003 / 2007

Operating Systems: Windows 9x/NT/2000/XP, DOS, Unix, I-Phone OS 2.1.1, MAC, Windows7

Programming Languages: C, Visual Basic

Internet Technologies: XML, HTML, ASP.NET, SQL

Database: FoxPro 2.6, My SQL, Oracle, SQL Server, Access

MS-Suite: Word, Excel, PowerPoint, and Access

Messaging & Collaboration: Lotus Notes, Microsoft Office Outlook

Professional Certifications

BUSINESS ANALYSIS 2016

MCITP, MCTS 2011

CCNA, MCSA 2004

A+, N+, Certification of Computer Hardware & Networking. 2002

Education

MBA-IT, Indian Management School & Research Centre, Mumbai 2009 – 2011

Bachelor of Engineering in Electronics, Dr. D. Y. Patil College of Engineering, Pune 1999 – 2000

Diploma in Industrial Electronics Shri. Bhagubhai Mafatlal Polytechnic, Mumbai 1995 – 1999

Professional Experience

VOLUNTEERING: ( 2014 - till date )

* Working as life coach & councilor for underprivileged Kids & Women in India.

* Teaching adults and kids English & Japanese language in Japan, Ohio & Michigan.

* Assisted in chess coaching Assistant in school in Michigan.

* Assisted School library and kid’s reading program in Michigan.

JAPANESE-ENGLISH-JAPANESETECHNICAL TRANSLATIONS (FREELANCING)

RELIANCE INFOCOM, Mumbai -India

IT Project Coordinator ASSISTANT (September 2011 –March 2012)

Primary responsibilities include:

● Assist Project Management Team with project related tasks: Ordering and shipment of equipment

●Assist with coordination of onsite resources both internal and external

●Onsite assistance with Acquisition, Divestiture or Store Move tasks: Setup and installation of PC equipment, phones, printers and peripherals

●Assisting with PC and phone training

●Communicating with third party vendors regarding work requests, scheduling and timelines

●Assist in departmental compliance audits, focusing on accuracy, documentation and completeness.

●Project planning and coordination of tasks and resources.

●Facilitate Infrastructure requirements to other teams and individuals. Co-ordinate with other IT Teams solutions for users and applications problems.

●Provide technical support and guidance to IT Infrastructure team members and other teams as required.

●NOC environment responsibilities included supporting clients on Windows 7/Vista/XP Pro, Windows Server 2008/2003/2000; perform monthly server maintenance including Windows critical updates, installation of patches and service packs.

●Proficient in remote access using.

●Making rules and guideline and manuals for the entire PC Support team.

●Managing and supporting PC support engineers & In charge of assign cases.

●Approving / rejecting requests from users. E.g. Installation of software, hardware, access privilege, etc.

●Submitting weekly report to PC Support managers regarding trouble issues and solutions of IT support.

●Maintain internal tools for assets and documents control.

Consultancy: Almac Co., Ltd

Organization: CORNING INCORPORATED - Osaka, Japan

IT Project Coordinator Asst in IT Infrastructure Team and IT Support (June 2009 – November 2010)

Primary responsibilities include:

●Collaborated with project managers to define scopes of work, budget, timing, objectives, key metrics, stakeholder definition, business requirements and closure documents.

●Worked with the project team to understand and assisted with tracking all work task and project assignments.

●Worked with project managers to maintain a detailed projects schedule which includes administrative tasks.

●Prepared and/or reviewed meeting minutes and presentations.

●Maintained documents, tracked project activities and communication.

●Scheduled project follow-up meetings as needed.

●Tracked project key performance indicators such as quality, budget and timeline variance at a portfolio level.

Infrastructure tasks-

●Schedule PC support activities for the IT Infrastructure Stream.

● Facilitate Infrastructure requirements to other teams and individuals. Co-ordinate with other IT Teams solutions for users and applications problems.

●Provide technical support and guidance to IT Infrastructure team members and other teams as required.

●Train and evaluate human resources for IT Projects

●Responsible for plan and supervise equipment deployment to production line.

●Overseas ordering, scheduling and inventory level for IT Infrastructure and PC Stream.

●Deal with vendors about prices and purchase conditions

●Manage IT Infrastructure budget and report status of it.

●Report the status of the Infrastructure stream, achievements and milestones to the IT leaders meeting.

PC Support tasks-

●Responsible for production equipment and user PC HW/SW maintenance/ troubleshooting.

●Managing user accounts using Active Directory.

●Support upgrade activities and implementation of new policies for production line PCs.

●Management of Back up (including Restore)

●Configuration & Maintenance and support of PC hardware and general utility software needed for PC for day-to-day use.

●Configuration, Maintenance and support of Cisco IPT including VMS account, Authorization code, Direct dialing.

●Maintain internal tools for assets and documents control.

●PC and Blackberry related issues support for VIP users

●Supporting physical issues related to laptop PDA Unit/ Video conference unit.

●Supporting users for Net-meeting and presentations.

●Making of various material and documents

(check sheet, setting, operation manual, operation manual, set book, and specifications)

Assignments/ Projects: Active participation in Planning/ Approval process/ Scheduling/ SOP & Execution/ Reports/ Risk and problem assessment & documentation for following assignments.

1.Strong password for all production line PCs.

2.Migration from XP SP2 – XPSP3.

3.Migration from XP SP3- Windows 7

4.USB port disable for production line PCs.

5.SEP/SAV/CSA delivery project.

6.IE8 upgrade.

Consultancy: Indo-Sakura

Organization: SOLID SOLUTIONS - Osaka, Japan

Lead HW/SW Support Engineer (January 2008 – April 2009)

●Managing laptop password and remote desktop users

●In-charge of laptop and hardware accessories maintenance

●Creating rules and guidelines for PC Support engineers in headquarter office.

●Submitting weekly report to PC Support managers regarding IT support in headquarter.

●24 hour support for VIP users (Directors, Executives, Managers)

●Communicated with business users to support technical issues and requests

●Supporting physical issues related to Video conference unit.

●Supporting users with hardware and software issues

●Taking care of requests for users. E.g. installing software, hardware

RAMTEJ TECHNOLOGIES - Hiroshima, Japan

Hardware Support Engineer September 2006 - December2007)

●Computer user support such as internet settings, e-mail settings, mobile PC settings., printer setting, scanner setting, trouble shooting and small network settings

●Re-imaging and setting up PCs.

●PC-HW maintenance/ troubleshooting.

●PC-SW Support.

●Active Directory settings/ User Accounts' Management.

●Maintaining internal assets and documents control.

●Security Applications Management.

●Creation of trouble report.

●Taking care of requests for users. E.g. installing software, hardware

●Performed Translation of technical documents and Manuals. (Japanese to English)

FREELANCING - Hiroshima, Japan

Language Instructor (March2006 - August2006)

●Performed Teaching English grammar and conversation at a Language School.

● Private English/ Hindi Conversation Exchange.

SIFY LTD - Mumbai, India

Network Support Engineer (June 2004 - December2005)

Technology: Windows XP/2000/98/NT Cisco Catalyst Series 2900, 2950, 3500,3550,

Frame Relay, ATM, ISDN, Ethernet.

●Troubleshooting on Interference problems of Wireless Equipment.

●Installation and configuration of switches.

●Configuring wireless Subscriber Unit (S.U.)

●Troubleshooting/Management of Network Equipment and Servers.

●OS Support for Microsoft based applications.

●Support to Implementation Group at Customer end Configurations.

●Maintenance and Troubleshooting of PC Hardware and software related problem.

●User Creation and Access Control on the proxy server

●User & group administration and file access permission on Win 2000 Adv Sever

●Network level, Desktop level calls in network of 650 + Computers

●Responsible for administration of network comprised of 100+ workstations, help desk, hardware inventory, network mapping, equipment purchasing and software purchasing.

●Managed a call ratio of 35 /day with a close rate of 95%.

HRA INFOTECH – Mumbai, India

PC Support / Help Desk Engineer (September2002- May 2004)

●Configuration & Maintenance and support of PC hardware and general utility software needed for PC for day-to-day use.

●Cloning and Set up of PC for users.

●Setting up Network Printer/ scanner and Hardware accessories for users.

●Applying security patches

●Supported users remotely for overseas office.

●Backup operation of server systems.

●Management of virus software

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