Engineer Project Coordinator
Resume:
RUPALI BALEKUNDRI
E-mail: **********.******@*****.***
BILINGUAL IT PROJECT CO-ORDINATOR/ IT ANALYST /IT INFRASTRUCTURE/ IT NETWORK TECHNICAL SUPPORT ENGINEER/BUSINESS ANALYST.
Career Summary
Total 9 Years of experience as Project Coordinator/ IT Infrastructure/ Helpdesk/ Network Technical Support Engineer.
Experience as a Team Leader in IT Infrastructure support.
Experience as English-Japanese Language Instructor /Translator.
Fluent in English, Hindi, Marathi and business level of Japanese language.
Key Strengths
●Able to work under tight deadlines and capable of effectively handling multiple ongoing projects;
●Strong problem solving skills, result-oriented, reliable, quick learner, self-motivated and able to work independently as well as a team member.
●Able to set priorities, accommodate requirements and resource changes.
Technical Skills
Hardware and Networking: Windows Server 2008 Network Infrastructure,
Configuring, Pro: Windows Server 2008, Server Administrator, Windows Server 2008 Active Directory, TS: Windows 7, Configuring BMC Remedy, Clarify Clear Support, Windows Server 2003, PDA, Blackberry2G/3G
Microsoft Office 2000 / 2003 / 2007
Operating Systems: Windows 9x/NT/2000/XP, DOS, Unix, I-Phone OS 2.1.1, MAC, Windows7
Programming Languages: C, Visual Basic
Internet Technologies: XML, HTML, ASP.NET, SQL
Database: FoxPro 2.6, My SQL, Oracle, SQL Server, Access
MS-Suite: Word, Excel, PowerPoint, and Access
Messaging & Collaboration: Lotus Notes, Microsoft Office Outlook
Professional Certifications
BUSINESS ANALYSIS 2016
MCITP, MCTS 2011
CCNA, MCSA 2004
A+, N+, Certification of Computer Hardware & Networking. 2002
Education
MBA-IT, Indian Management School & Research Centre, Mumbai 2009 – 2011
Bachelor of Engineering in Electronics, Dr. D. Y. Patil College of Engineering, Pune 1999 – 2000
Diploma in Industrial Electronics Shri. Bhagubhai Mafatlal Polytechnic, Mumbai 1995 – 1999
Professional Experience
VOLUNTEERING: ( 2014 - till date )
* Working as life coach & councilor for underprivileged Kids & Women in India.
* Teaching adults and kids English & Japanese language in Japan, Ohio & Michigan.
* Assisted in chess coaching Assistant in school in Michigan.
* Assisted School library and kid’s reading program in Michigan.
JAPANESE-ENGLISH-JAPANESETECHNICAL TRANSLATIONS (FREELANCING)
RELIANCE INFOCOM, Mumbai -India
IT Project Coordinator ASSISTANT (September 2011 –March 2012)
Primary responsibilities include:
● Assist Project Management Team with project related tasks: Ordering and shipment of equipment
●Assist with coordination of onsite resources both internal and external
●Onsite assistance with Acquisition, Divestiture or Store Move tasks: Setup and installation of PC equipment, phones, printers and peripherals
●Assisting with PC and phone training
●Communicating with third party vendors regarding work requests, scheduling and timelines
●Assist in departmental compliance audits, focusing on accuracy, documentation and completeness.
●Project planning and coordination of tasks and resources.
●Facilitate Infrastructure requirements to other teams and individuals. Co-ordinate with other IT Teams solutions for users and applications problems.
●Provide technical support and guidance to IT Infrastructure team members and other teams as required.
●NOC environment responsibilities included supporting clients on Windows 7/Vista/XP Pro, Windows Server 2008/2003/2000; perform monthly server maintenance including Windows critical updates, installation of patches and service packs.
●Proficient in remote access using.
●Making rules and guideline and manuals for the entire PC Support team.
●Managing and supporting PC support engineers & In charge of assign cases.
●Approving / rejecting requests from users. E.g. Installation of software, hardware, access privilege, etc.
●Submitting weekly report to PC Support managers regarding trouble issues and solutions of IT support.
●Maintain internal tools for assets and documents control.
Consultancy: Almac Co., Ltd
Organization: CORNING INCORPORATED - Osaka, Japan
IT Project Coordinator Asst in IT Infrastructure Team and IT Support (June 2009 – November 2010)
Primary responsibilities include:
●Collaborated with project managers to define scopes of work, budget, timing, objectives, key metrics, stakeholder definition, business requirements and closure documents.
●Worked with the project team to understand and assisted with tracking all work task and project assignments.
●Worked with project managers to maintain a detailed projects schedule which includes administrative tasks.
●Prepared and/or reviewed meeting minutes and presentations.
●Maintained documents, tracked project activities and communication.
●Scheduled project follow-up meetings as needed.
●Tracked project key performance indicators such as quality, budget and timeline variance at a portfolio level.
Infrastructure tasks-
●Schedule PC support activities for the IT Infrastructure Stream.
● Facilitate Infrastructure requirements to other teams and individuals. Co-ordinate with other IT Teams solutions for users and applications problems.
●Provide technical support and guidance to IT Infrastructure team members and other teams as required.
●Train and evaluate human resources for IT Projects
●Responsible for plan and supervise equipment deployment to production line.
●Overseas ordering, scheduling and inventory level for IT Infrastructure and PC Stream.
●Deal with vendors about prices and purchase conditions
●Manage IT Infrastructure budget and report status of it.
●Report the status of the Infrastructure stream, achievements and milestones to the IT leaders meeting.
PC Support tasks-
●Responsible for production equipment and user PC HW/SW maintenance/ troubleshooting.
●Managing user accounts using Active Directory.
●Support upgrade activities and implementation of new policies for production line PCs.
●Management of Back up (including Restore)
●Configuration & Maintenance and support of PC hardware and general utility software needed for PC for day-to-day use.
●Configuration, Maintenance and support of Cisco IPT including VMS account, Authorization code, Direct dialing.
●Maintain internal tools for assets and documents control.
●PC and Blackberry related issues support for VIP users
●Supporting physical issues related to laptop PDA Unit/ Video conference unit.
●Supporting users for Net-meeting and presentations.
●Making of various material and documents
(check sheet, setting, operation manual, operation manual, set book, and specifications)
Assignments/ Projects: Active participation in Planning/ Approval process/ Scheduling/ SOP & Execution/ Reports/ Risk and problem assessment & documentation for following assignments.
1.Strong password for all production line PCs.
2.Migration from XP SP2 – XPSP3.
3.Migration from XP SP3- Windows 7
4.USB port disable for production line PCs.
5.SEP/SAV/CSA delivery project.
6.IE8 upgrade.
Consultancy: Indo-Sakura
Organization: SOLID SOLUTIONS - Osaka, Japan
Lead HW/SW Support Engineer (January 2008 – April 2009)
●Managing laptop password and remote desktop users
●In-charge of laptop and hardware accessories maintenance
●Creating rules and guidelines for PC Support engineers in headquarter office.
●Submitting weekly report to PC Support managers regarding IT support in headquarter.
●24 hour support for VIP users (Directors, Executives, Managers)
●Communicated with business users to support technical issues and requests
●Supporting physical issues related to Video conference unit.
●Supporting users with hardware and software issues
●Taking care of requests for users. E.g. installing software, hardware
RAMTEJ TECHNOLOGIES - Hiroshima, Japan
Hardware Support Engineer September 2006 - December2007)
●Computer user support such as internet settings, e-mail settings, mobile PC settings., printer setting, scanner setting, trouble shooting and small network settings
●Re-imaging and setting up PCs.
●PC-HW maintenance/ troubleshooting.
●PC-SW Support.
●Active Directory settings/ User Accounts' Management.
●Maintaining internal assets and documents control.
●Security Applications Management.
●Creation of trouble report.
●Taking care of requests for users. E.g. installing software, hardware
●Performed Translation of technical documents and Manuals. (Japanese to English)
FREELANCING - Hiroshima, Japan
Language Instructor (March2006 - August2006)
●Performed Teaching English grammar and conversation at a Language School.
● Private English/ Hindi Conversation Exchange.
SIFY LTD - Mumbai, India
Network Support Engineer (June 2004 - December2005)
Technology: Windows XP/2000/98/NT Cisco Catalyst Series 2900, 2950, 3500,3550,
Frame Relay, ATM, ISDN, Ethernet.
●Troubleshooting on Interference problems of Wireless Equipment.
●Installation and configuration of switches.
●Configuring wireless Subscriber Unit (S.U.)
●Troubleshooting/Management of Network Equipment and Servers.
●OS Support for Microsoft based applications.
●Support to Implementation Group at Customer end Configurations.
●Maintenance and Troubleshooting of PC Hardware and software related problem.
●User Creation and Access Control on the proxy server
●User & group administration and file access permission on Win 2000 Adv Sever
●Network level, Desktop level calls in network of 650 + Computers
●Responsible for administration of network comprised of 100+ workstations, help desk, hardware inventory, network mapping, equipment purchasing and software purchasing.
●Managed a call ratio of 35 /day with a close rate of 95%.
HRA INFOTECH – Mumbai, India
PC Support / Help Desk Engineer (September2002- May 2004)
●Configuration & Maintenance and support of PC hardware and general utility software needed for PC for day-to-day use.
●Cloning and Set up of PC for users.
●Setting up Network Printer/ scanner and Hardware accessories for users.
●Applying security patches
●Supported users remotely for overseas office.
●Backup operation of server systems.
●Management of virus software
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