Mesa, AZ *****
Proactive professional with 11+ years of experience and a proven knowledge of account management, client retention, staff training and development. Aiming to leverage my skills to successfully fill the Client Success Expert role at your company.
National Church Residence Johnstown, OH
Service Coordinator Oct 2016 – May 2019
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Research and analyze member or community needs to determine program directions and goals.
Gaffey Healthcare Pleasanton, CA
Level 1 Help Desk Apr 2014 – Aug 2015
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Forefront Tele-Care Emeryville, CA
Client Success Manager Feb 2007 – Jan 2014
Managed client accounts for over 50 healthcare organizations and provided ongoing support through life of relationship.
Acted as first point of contact with clients
Trained clients in web-based tele-health technology, building relationships with and instilling confidence in participants through creative, and comfortable environments.
Collaborated with clients to build an optimal relationship
References available upon request