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Manager Quality

Greenville, SC
November 08, 2019

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Sivakumar Karuppiah

Mobile#: +1-415-***-****



Over 15 years of Software Quality Assurance (QA) experience with over 8 years in Managing and Leading QA Teams across Global delivery model.

Extensive experience with Software Quality Assurance E2E Testing on Functional, Manual, Automation, Performance, Penetration and Business Analysis on Web Services, client server, Salesforce and Mainframe applications for primarily in BFSI, Insurance, Telecom, Government and Utilities domains.

Strong experience in Agile Methodology, Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), DevOps, Defect Life Cycle (DLC) and Software Quality Assurance (SQA).

Experienced in Client engagement, Test Estimation, TCoE, Team Management and Mentoring skills and expertise in managing and leading QA teams on global delivery onsite, offshore and near shore delivery model from the scratch.

Proficient in creating Test Strategy and planning based on technical architecture and Team inputs. Expertise in UI functional Testing Automation by using QTP/UFT, Selenium and backend testing Web Services XML and RESTful webservices using SoapUI, Postman and Groovy scripting.

Expert in requirements gathering, risk analysis, project planning, developing test Strategy, plans, scheduling, test scripting based on user needs, defect tracking, management and reporting along with hands on experience in all phases of testing.

Expertise on Test Data Management (TDM) by using Enterprise Data Warehouse System (EDWS) and IBM Optim to support on data. Good experience in SQL queries and Executing Shell script in UNIX / Linux.

Experienced on Selenium automation in Java and C# with Web driver using TestNG and Junit Framework and cross browser testing Sauce Labs in Cloud.

Proficient in preparing the test deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing. Expertise in creating and reviewing TCER, PIR, AAT,SVT,CAT,RCA, Fish born diagram and RMMF.

Expertise in planning and executing for Smoke, System Integration, Functional, Interface, Business, Retesting, Regression, Performance and UAT testing.

Proficient in using HP Quality Center ALM, JIRA and Bugzero for Test Planning, Test Execution & Defect Tracking managements.

Executed QA TCoE roadmap, QA Guidelines and Processes align with PMO. Support QA Framework Pilot and develop QA metrics and supplier reports.

Worked on various projects for Development, Maintenance, Migration and Production support projects. Possess excellent communication, analytical, interpersonal and presentation skills.


Bachelor of Engineering in Electronics and Communication Engineering, Bharathidasan University, India.

Master of Business Administration in Information Systems, Annamalai University, India.


Certified PRINCE2® Registered Practitioner.

Certified ITIL®2011 Foundation.

ISTQB certified software tester.

Certified ICL mainframe Professional by Verhoef, UK.

Certified SAFe (Scaled Agile Framework Environment) Practitioner.

Certified DevOps Foundation.

Certified SFC (Scrum Fundamental Certified) for Agile Methodologies.

PMP (Project Management Professional), EDS Internal.


SQA/Testing: Black box, Integration, Business, Functional, System, End to End, Regression, User Acceptance Testing, AAT, CAT, SVT and Smoke/Sanity Testing

Quality Assurance Tools: QTP 11/10/9.5,UFT 11.5,12, Selenium (Web Driver and IDE), HP Quality center 10.0/11 ALM, Test director, JIRA 6.5, SoapUI, Load runner 9.1.

Hardware: IBM Compatible PCs, OS/390


Operating systems: MVS/ESA, UNIX, LINUX, MVS/OS390, Windows 98/NT/2000/XP/Vista/7/8, ROSCO, ROSI and ROSH

Database: Oracle 11i, SQL Server, DB2, Teradata, MS Access, VSAM.

Tools: Visual Studio 2013, TFS, EXPEDITER, ENDEVOR, FILE AID, Smartest, Abinitio, TSO CSC,WPR, Change Man,CA-7, QMF, SPUFI, DFSORT, Animator, HP Open view, Dexter, Tuxedo, ITS, PWB, PeopleSoft HRMS, DDS, ALTADATA, Guidewire Policy Center 8.3,PWB, APMS, Dungan, STMCF,Star Team and DAIR

Project Mgmt. & Tools: MS Project, MS Power Point, MS Visio, SharePoint, Lotus Notes, MPPM, ETTS, GADQMS, LMR, PMR and SA LITE

Domain knowledge: Banking, Insurance, Finance, Government sector, Telecom, SEM and Utilities Sectors.


QuEST Global– Erie, Pennsylvania June 2019 – Till date

Manager, Software Quality Engineering

Client – General Electric(GE) Transportation: Digital & Control and Software Engineering(CaSE)


Working with digital team to understand the digital transformation process and improve the quality process.

Identify the root cause of problem and update the process document based on corrective measures.

Improving the quality of GET products and will be responsible for design, development, and maintenance of Wabtec test infrastructure.

Helping to automate testing effort with supplemental manual testing as required, innovate novel ways to minimize the sources of errors and problems within GET systems, and partner with developers to help them avoid introducing new bugs into the code base.

Validate all software release and approve based on executive review board review(ERB).

Strong collaboration between engineering teams, product/business managers, end users, and internal/external partners

Built various Integrated testing and quality assurance framework for software systems Establish processes, guidelines, and metrics for consistent and accurate assessment of quality.

Supported the selection and configuration of tools to enable efficiency and scalability of testing and ensure adherence to quality practices by the engineering team

Analyze and decompose a complicated software system and design a strategy to test this system.

Being a key driver in defining and guiding the process of quality software releases at a rapid pace and conduct research on emerging technologies.

Reduced the defects from various teams to bring defect free environment on Simulator, Virtual simulator and digital environment.

Environment:, Embedded Software C/C++, UNIX, Quick Test Pro, UFT, TCL, Selenium, Confluence, GitHub, Rally, Jenkins, Cygwin, VNC, UNIX, SQL Dev, Manage dynamic requirements tracking system (DOORS) and software PLM tool, Model Data Distribution Service (DDS),eservices, Rational ClearQuest, Reliance, Drawing retrieval, Jenkins, Drawing Retrieval System (DRS) and GETS Applications.

SLK America Inc. – Birmingham, Alabama Jan 2016 – June 2019

QA Manager

Client – Regions Bank: E-Business/Digital Banking Application Maintenance,


Regions Financial Corporation Ebusiness digital banking test CoE engagement for new online banking (NOLB), DAO,, iTreasury, Ncino and Mobile applications projects.

Established QA teams and managed end-to-end QA efforts and teams, Signed-off various QA certified releases with 100% test coverage and 0% UAT Defects

Implemented different types of QA Automation frameworks integrated with Version Control, CI/CD infrastructure, Issue Tracking, Wiki for various projects yielding 70% reduction in regression effort.

Worked on 15 PI’s (program Increment) for ebusiness CBU application maintenance and production fixes.

PI planning and understand the PI goals from the product management and deliver the QA activity.

Managed all aspects of test execution in support of Mobile releases/projects on onsite and offshore delivery model.

Estimated testing efforts to support defined testing scope/timelines and Ensure proper resource allocation is maintained to support efforts within funding limits

Collaboration between different teams for successful releases and analyze testing results and other data to ensure continuous improvement in quality and efficiency

Sprint planning and start understanding the stories and acceptance criteria for each stories and work with various stakeholders.

Prepared and reviewed each story test case scenarios based on acceptance criteria and executed test conditions after code fix.

Defect management and story board maintained in JIRA and the test case maintenance in Quality center.

Participated daily stand up and meet after on each sprint and provide daily status update on QA stand point.

Test automation framework by using selenium TestNG and review each sprint automation effort from Ebusiness implementation. Continuous integration using Bamboo.

Test data management for Business applications by using EDWS for all DEV,QA UAT supports. Coordination on Geezeo, TSYS, Host, Visa and CMS applications.

Mid sprint review and back logs refinement for each sprint and provided QA observations to the product owner.

Transition from Waterfall to agile model and created road map for QA delivery standards and best practices.

Prepared presentation for sprint demo for each sprint for product owner acceptance from QA sign-off and sprint completion.

Lead a team of Performance Engineers to test, monitor and identify system / application bottleneck

Performed application acceptance testing, regression testing and UAT on end to end testing for all the PI features.

Created Automation from the scratch road map for automation.

Handling Mobile application testing on android, tablets on mobile banking applications.

Worked on CI/CD by using Bamboo server and source control on ALM and source tree on visual studio. Test data management for various test data preparation for QA, UAT and CAT support.

Prepared and reviewed automation test scripts for two PI features and used Selenium web driver and Junit framework for automation.

Test Driven Development followed and prepared and reviewed on unit test automation using Nunit and understands the code using visual studio and TFS and database SQL Server.

Daily and weekly status report to product management, development manager and scrum master on each sprint progression.

Managed QA manual and automation resource and built new agile team for NOLB applications.

Maintained all QA artifacts in SharePoint and report status to management. Owner for all new innovative and initiatives for various QA activities.

Environment:, applications, MVC, C#, SQL server, visual studio 2013, TFS, Source tree, ALM, Bamboo server for CI/CD, Mobile App testing, Wire frames, Mainframe applications, HP Quality Center, HP Load Runner 12.53, JMeter 2.6, Performance center, Bug zero, JIRA, MS Power Point, MS Visio, SharePoint 2013,Emanager, EDWS, Host Log, TSYS, Service Manager, QTest, Geezeo, CMS, Automation framework Selenium web driver with C#, NUnit with Extend report.

MPHASIS an HP Company– San Francisco, CA Sep 2014 – Jan 2016

QA Manager

Client - AIG, American International Group: Legacy Application Migration Responsibilities:

Property and Causality (P&C) insurance for Home, Auto and Umbrella insurance products.

Estimated testing efforts to support defined testing scope/timelines and Ensure proper resource allocation is maintained to support efforts within funding limits

Collaboration between different teams for successful releases and analyze testing results and other data to ensure continuous improvement in quality and efficiency

Leader and mentor to all testing team members

Trains new hires and drives corporate QA leadership initiatives

Re-built the entire QA team, comprising of internal and outsourced testers

Develops and manages entire corporate QA process and methodologies

Continually works to improve QA best practices for PeopleSoft HRMS applications.

Identifies and defines QA tasks for all of QA initiatives

Creates all QA related documentation

such as, but not limited to, test strategies, test plans, risk assessment, defect reporting, testing status documentation

Defines load / performance / automation testing requirements, assists in running tests when needed

Assists scrum master in managing defect lifecycle to plan for future sprints

Approves or denies all change requests to the production environment based on test status and results for all projects

Restructured and reworked the current agile methodology after reviewing current procedures to better suit a wider range of clients, and internal stake holders

Successfully established a plan to move the organization towards more quality focused initiatives

Set company goals and Initiatives for QA, Business development, Software Developers and Project managers to follow. Established basic defect entry guidelines, and set specific transition workflows in our defect management tool JIRA.

Manage the budget for all corporate QA initiatives

Continually adjusts resource allocation amongst all team members for all projects

Requirements always change, as a leader I must adjust priorities and resources to satisfy our clients' needs.

Performed Sales force application testing and CA7 job scheduler monitoring and reports. Support on UAT testing for various applications.

Integrated a traceability matrix with current project documentation, to better allow for project task tracking and ensuring requirements have been met.

Functional testing of client websites and native apps across multiple mobile devices

Communicate with the success rate and status of the testing effort

Leads defect review meetings with all stakeholders, to better prioritize future releases

Environment: Mainframe Application, HP QC, HP internal tools, SoapUI, ROSCO,ROSI,ROSH,MVS, COBOL,JCL,VSAM, CICS,DB2, IBM Optim, TSO-ISPF, CANO-AID,EASY TRIVE,IMS DB/DC,ETL, HTML, CSS, JavaScript, CA7, Sales force. DATA WAREHOUSING, Cognos report, Abinitio, A-AUTO, WPR, Automation SELENIUM WEBDRIVER 2.0, Junit and extend report, MS Visio, SharePoint.

MPHASIS an HP Company– Chennai, India Sep 2012 – Sep 2014

QA Manager/SME

Client - EIC, Electric Insurance Company


Leading and managing the testing team for an integration of Guidewire Policy Center with other Guidewire Policy, Billing and Claim Center P&C projects.

Worked for Guidewire Commercial and Personal lines implementation, worked in a fast-paced, value driven agile development (SCRUM Methodology) team working closely with the Product Owner, Scrum Master and team members.

Led the testing effort for planning and designing test cases for Delinquency, Invoicing, Commissions and Payment Processing. Trained the new testers of team.

Led the Regression for Commercial/Personal Lines testing and Sending updated daily status reports to Management

Managed PeopleSoft Oracle HRMS application support testing activities.

Coordinated the GL Testing with Accounting Team on loading GL files into Pro-financial systems, also one point contact from Billing Center for Accounting Team Issues and Knowledge. Hands-on experience in working all Billing Center functionality.

Prepared the understanding document for Auto, Home and Umbrella insurance project.QA testing [SIT & Regression] for Mainframe application and web based applications.

Prepared Test Strategy document for Umbrella changes and understand the Project Scope, completion criteria and test setup with schedule.

Provide "Go, no Go" status when a product is nearing release

QTP scripts executed for Mainframe Policies. Test results document prepared [SIT & Regression] for each test case and uploaded into QC.

End-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting on Claim center

Prepared the automation script and used UFT for execution.

Performed Integration Testing and System Integration testing and UAT support.

Preparing Test summary report and Release package document.

Involved in preparation of RTM – mapping the test case to the requirement.

Defect reporting and tracking using HP ALM.

Conduct Defect meeting, Status reporting – Daily & Weekly.

Environment: Guidewire Policy Center 8.3,Insurity,.NET,C#,MVC, QTP/UFT 12, D2C, SoupUI, Groovy script, Salesforce, SAP CRM, AQUIRE,PL Rater, HP Quality Center, MS Excel, MS Project, MS Power Point, MS Visio, SharePoint, C#, QTP/UFT11.5, WP, Z/OS, MVS, S-390, Mainframe Application, IBM DB2, IDMS, VSAM, COBOL, CICS, JCL, TSO-ISPF, SCLM, UNIX, VANTAGE-ONE, Expeditor, TFS, DF Sort or RPG/400,STMCF, WPR, Star team.

MPHASIS an HP Company– Chennai, India Feb 2011 – Sep 2012

Senior QA Lead/Architect

Client - JPMC, JP Morgan Chase:


Analyzed business requirements, functional specification, and use cases to understand the application functionality and determined the testing objectives, timelines and scope

Handled mobile application new online banking testing. Generated test plan including test strategies, testing environments, testing schedule, and testing entrance/exit criteria

Organized various agile meetings like: Sprint Planning Meeting, Sprint Meeting, Sprint Review Meeting, Retrospective Meeting.

Developed traceability matrix to ensure that all the specifications are been tested and the application is bug free.

Interacted with PMO and Delivery organization to improve and optimize quality assurance processes.

Worked on AML and FACETS applications regression testing.

Involved to Update and publish QA CoE templates to align with PMO Agile Scrum playbook and create and publish quality governance metrics for management reporting

Performed various types of testing like functional testing, integration testing, performance testing, smoke testing, and regression testing

Test management for test case creation, test execution and defect log and requirement management handled in HP QC ALM.

Actively involved in User Acceptance testing (UAT) - identified the test group, coordinated with end users, managed defects lifecycle, prepared the UAT environment, and conducted status meetings

Provide expertise on HP Load Runner tool and provide expertise in providing performance-testing solutions on applications.

Created and reviewed TCER, PIR, AAT, SVT, CAT, RCA, Fish born diagram, RMMF.

Extensively used Quality Center as a repository for all testing deliverables and to manage testing lifecycle - logging test cases, capturing open defects, and generating testing reports & graphs.

Monitor the successful completion of the quality assurance initiatives at every stage of the Software Development Life Cycle process

Environment: Automation QTP 10, Client server applications, Web applications, HP Quality Center ALM, MS Project, MS Power Point, MS Visio, AML, Load runner 12.1, JMeter, Performance Center, Windows2000/NT,FACETS, SharePoint, Java web application, Web Sphere, Java, SOA, Business Objects, Oracle 10x.

HP UK Ltd – Newcastle, UK Jan 2008 – Feb 2011

Project Lead

Client - Department for Work and Pensions (DWP)–Govt. of UK: Pensions Strategy Computer Systems (DWP-PSCS) Project & SSE - Scottish and Southern Energy


Onsite QA Projects Lead, Preparation and revision of QA Estimation and Resource planning

Requirements, Use Case and wire frame review with Business sponsor and Technical team.

Preparation of QA Concept phase report, Manual and Performance Test Approach

Preparation of Frame Work for the performance testing using HP Quality Center

Review and Approval of Manual Test Cases and Automation Test scripts in Quality Center

Migrating QuickR Applications to SharePoint by using QuickR tool generation.

Multiple applications migration plan from Lotus notes to SharePoint (LN-SP).

Requirement Analysis and Estimation and Gap Analysis

Plan and execute performance testing in HP Performance center

Prepare and update of Traceability Matrix and Test Execution matrix.

QA Process Matrix and Documents preparation and review.

Test Data Gathering, Test Case Execution and tracking in Quality Center

Defect logging and tracking till closer in Quality center and other defect tracking tools

Coordination on the Defect fix, build migration, QA Testing and UAT

Prepared the test deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing.

Prepare and publish Certification report to Client at the end of final Product Test cycle

Developed and facilitated the Test strategy and test plan.

Lead the UAT (User Acceptance testing)

Manage project risks and provide risk mitigation plans, including conducting project design reviews to minimize risk to application production runs.

Co-ordinate and communicate with Change Management, QA and infrastructure teams for Production deployment. Handle resource escalations and conflicts.

Analyze and prepare Root Cause Analysis Report for the post production issues

Prepare and publish project Induction manual and Lessons learned matrix to the Project and QA management team.

Defect reporting and tracking using Quality Center

Conduct Defect meeting, Status reporting – Daily, Weekly

Environment: Data warehousing, ETL applications, ICL Mainframe, VME COBOL, SCL, IDMS, TPMS, PWB, QTP, ITS, ALTADATA, AS/400, Dungun tool, APMS, STMCF, DDS, SharePoint, WPR, Star team, SharePoint,, MVC, C#, Lotus Notes, QuickR, Quest tool.

MPHASIS an HP Company– Chennai, India Sep 2006 – Dec 2007

Business Analyst

Client - TELSTRA Corporation–Australia: FLEXCAB Application Maintenance Project Responsibilities:

Analyzing the System Requirements specification BRD, SESS, TAD and FSD’s.

Executing the smoke test scenarios' to accept the build.

Actively participated Agile and scrum meetings, review and developed test scenarios

Performed system testing on IVR (Integrated Voice Response) application for various scenarios.

Followed Agile Methodology to emphasize on real time communication over written documentation

Preparing Test Scenarios, Test Cases for module, integration and system testing

Preparing Test Environment to execute the test cases

Review the Test Cases prepared by team members

Performed System testing, Regression testing and Functionality testing.

Reporting the Issue and logging the defect Quality Center.

Giving mandatory information of a defect to developers in order to fix it

Preparing daily Summary Reports and weekly reports

Communication with the Test Manager and clients

Conducting Review Meetings within the Team

Environment: JAVA applications, IBM Mainframe, COBOL, JCL, DB2, CICS, EXPEDITOR, ENDEVOR, TELON, WPR, UNIX, Star team. MS Office Suite, MS Project, MS Visio, Visual Basic, C, C++, Windows NT/XP, SQL Server, Test Director, Load Runner.

Xansa India Ltd – Noida, India Jan 2005 – Sep 2006

Software Specialist

Client - CENTRICA Plc.-UK: British Gas and London Electricity CUSTOMER/1 Project


Analyzing SRS,SSD documents

Coding and unit testing for the given requirement.

Data fixes for the service call raised from the HP open view tool.

Executing Component integration, system integration and system test cases

Test case execution and Defect logging using Quality center 9.0

Performed in Regression, Sanity, Ad-hoc, data base testing

Involved in defect review meetings

Daily status reports for development activity and weekly status with Project Lead

Environment: SAP CRM, Mainframe, MF COBOL, UNIX, Perl,Power Builder 6.5, Pro*C, Oracle 7.1, Java, J2EE, JSF, Oracle 11i Animator, HP Open view, Dexter, Tapadu, Tuxedo (Middleware).

DBA India Ltd – Chennai, India Sep 2004 – Jan 2005

System Analyst

Client - Kirchman Corporation Bank-USA: Green Screen Elimination (GSE)


Interfaced with business users to prepare and update Software System Requirements.

Preparing the Detailed Design Level Document

Impact Analysis on a Given Change Request

Preparing Unit Test Plan and Test cases (UTP, UTC)

System integration testing

Coding & Review Department

Environment: Mainframe, MVS, VS-COBOL II, JCL, CICS, VSAM, KC Manager, Smartest, Expeditor, File aid, HP QC and TSO CSC.

Contact this candidate