Salesforce Sales
Resume:
Deepthi
SFDC Developer/Admin
Email: ***********@*****.***
Ph #: 734-***-****
Summary:
Over 6+years of experience with Salesforce CRM Administration and Development.
Experienced in all phases of Software development life cycle (SDLC), quality management systems and project life cycle processes.
Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks .
Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
Technical Skills:
Salesforce Technologies
Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services
Salesforce Tools
Force.com API tools (Data Loader), Force.com Excel Connector, Jitterbit, Data loader, Developer Console
Web Technologies
HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script
Languages
Apex, C, C++, Java, PL/SQL, VB, UML
Databases
Oracle, MS SQL Server, MySQL, MS Access
Operating Systems
Windows Variants, UNIX.
Office Tools
MS Excel, MS Word, Outlook, One Note.
Professional Experience:
Client: Cotiviti Healthcare, Atlanta, GA Oct 2018 – Till Date
Role: Salesforce Developer
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
Designed various types Email templates for auto response to customers.
Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.
Client: Aquesta Bank, Cornelius, NC Jan 2017 – Sep 2018
Role: Salesforce Developer
Responsibilities:
Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic.
Worked on various AppExchange products according to the needs of the organization.
Performed Data Migration from home grown legacy system to Salesforce CRM.
Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
Used Salesforce Lightning to delivers a modern, smart experience across every device.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
Designed various types Email templates for auto response to customers.
Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Sales Cloud, Sales Cloud, Data Migration, Cast Iron, Salesforce Lightning, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.
Client: Old Point National Bank, Hampton, VA Jul 2015 – Dec 2016
Role: Salesforce Developer/Administrator
Responsibilities:
Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
Involved in Unit Testing, for the customizations and developments done during the project.
Interacted with testing and the development teams for the development and testing of the code.
Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment
Configured the User permissions based on the organizational hierarchy.
Created custom objects, validation rules, Visualforce pages, triggers by using Apex as per Customer requirement.
Developed various Tabs, Components and Visualforce Pages and Controllers.
Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Managed customers with profiles, permission sets, roles, and sharing rules in customer portal.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Reports, Picklists, Accounts, Email Alerts and Windows.
Client: Pegram Insurance, Charlotte, NC Mar 2013 – Jun 2015
Role: Salesforce Admin
Responsibilities:
As a SFDC Administrator, interacted with various business areas to gather requirements and develop data model to suit complex business needs.
Generate sales reports and maintain dashboards, configuring user profiles and security settings based on specific client needs.
Offer guidance and solutions for software customizations, while performing standard health check reporting within the Salesforce platform.
Create page layout customizations, workflow rule creations, email notifications, and overall direction of 3rd party tool selection and implementation.
Customized standard sales force objects like products, price books, case management and solutions.
Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.
Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
Created use case scenarios, custom work flow and business logic.
Configured security and organizational hierarchy for sales for Salesforce implementation.
Evaluated Salesforce.com support module for call-center and help desk application.
Established deployment strategy for implementing Salesforce.com changes.
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
Created workflow rules and defined related tasks, time triggered tasks, email alerts.
Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Environment: Saleforce.com platform, Visualforce, Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse
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