Customer Service Sales
Resume:
TANIOS (ANTHONY) ELHABR
** ******* **. ******, **. 77381
********@*******.***
Result-driven professional with comprehensive experience in insurance industry, complemented with expertise in office administration and support.
Proficient in investigating claims, staged and or inflated. Capable of providing all elements of proof. Problem-solving capabilities and out-of-the-box thinking approach to meet customer needs and expectations. Skilled at establishing solid relationships with professionals and individuals while maintaining high ethical and quality standards, professional demeaner, and a collaborative attitude.
CORE SKILLS AND COMPETITENCE
AudaTex proficient entering data, Estimating and Condition rating, (Pilot)
CCC Information Inc, Entering data and condition rating guidelines. (Pilot)
Profound knowledge of customer service operations
Ability to make complex judgments
Knowledge of variance property and casualty claims
Proficient MS Office applications
Xactimate Knowledge. (pilot)
Strong decision-making, time management, and negotiation skills
Strong analytical capability
PROFESSIONAL EXPERIENCE
Sales Manager [HOUSTON USED AUTO SALES HOUSTON, TX June,6 2016-Sept,3 2018
Led and managed sales and resolved critical issues.
Recruited and trained employees in different positions.
Overlooked daily appointments and merchant transactions.
Evaluated / Conditioned and priced vehicle for trade-in
Prepared daily sales and projection reports.
On boarded various financial institutions such as but not limited to:” Woodlands Financial, Aly Financial, Westlake Financial”, to extend financing opportunities to customers with challenged credit.
Navigated sales activities from $1.5m to $3.0M by 2018.
Increased volume of financed customers.
Service Manager [SHARK CABLE] CONROE, TX Feb,16 2015-May,13 2016
Managed the service department’s day to day operations.
Introduced an inventory system to enable the tracking, and maintenance for all vehicles.
Recruited and coached technicians.
Repaired and replace vehicles within budget.
Introduced a motivating compensation structure to encourage performance.
Increased response time for every service call.
Increased technicians’ retention.
Increased asset life of all vehicles.
Manager [STELLAR AUTO] HOUSTON, TX March, 7 2011-Feb, 06 2015
Led, Trained and implemented: “All Data, and Mitchell.”
Collected and Maintained data of all customers for Follow-up, and customer maintenance.
Complied with OSHA standards and State Requirements and Standards, to ensure safety and productivity.
Managed and negotiated claims in accordance with policy provisions.
Guided all insureds and claimants through the claim process through the timing and due dates and provided guidance and advice to adequate delivery.
Maintained a high level of confidentiality, productivity, and maintain customer service, while using discretion and independent judgement on each claim separately.
Increased Customer Service, retention and referral.
Increased sales volume by 20% the first year.
Managing Partner [SPRING AUTO] SPRING, TX June, 5 2006-Feb, 18 2011
EDUCATION AND CERTIFICATINS
University of Phoenix
Bachelor of Science in Business Management HOUSTON, TX July 2009
Investigating Property Fraud NICTA 03/2019
LICENSED: ALL LINE ADJUSTER Home State TEXAS Sept 2018
Also Licensed in NC/ SC/ LA
TWIA AND FRAUD CETRTIFICATIONS
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