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Customer Service Manager

Location:
Mount Pearl, NL, Canada
Posted:
November 08, 2019

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Resume:

Alya Shannir

** ******* **** ***

Pardise NL

A*L3E6

Phone: 1-709-***-****

E-mail: adasig@r.postjobfree.com

Professional Skills:

•Being part of a success team meeting challenges

• Excellent organization and time management skills

• Able to work as a team players and independently

• Honest and hardworking, Work under pressure

• Certificate of Conduct / Criminal record check

Bilingual: English / French/ Arabic

Work Experience

Eastern Health

Domestic worker Dec 2018

Housekeeping supervisor/ Room Checker Feb/02/2018

Best western plus st.John's airport hotel

34 Jetstream Ave, St. John's, NL A1A 0R7

Duties :

•Traning new staff

•Managing Scheduling and time sheet

•supervisor for 30+ staff

•Sign staff to their morning duties

•Update the rooms on the computer

•comunication with staff and front desk

•Inspecting all arrivals and depatures

•cleaning as needed

Housekeeping Supervisor 2013 - 2018

Homeport appt Hotel

3 Wadland Cres,

St. John’s, NL, A1A 2J5

Phone: 1-709-***-****

HouseKeeping Supervisor

•Training new staff

•Enforcing Policies and Procedures

•Managing and scheduling staff of 20 +

•Time Keeping, and Payroll submissions

•Cleaning suites as needed

•Inspecting rooms

•Sign staff to their duties

•Notify the front desk when room is ready .

•Update the computer when rooms are cleaned and Inspected .

Manager for Restaurant 2012-2013

International Flavor Restaurant

4 Quidi Vidi Rd

St. John’s, NL A1A 1B9

1-709-***-****

Manager / Cook / Waitress

Duties:

* Develop, implement and analyze budgets

* Set staff work schedules and monitor staff performance

* control and evaluate daily operations

•Receiving Shipment stock for the Restaurant

•Make sure Restaurant clean and organized

•Scheduling and Time Management

• welcoming customers and taking orders

•Cooking and preparing meals for days menu, help in kitchen as needed .

Salon manager / smart style salon

walmart stavanger dr, st.johns,nl 2008-2012

Duites:

* Customer service

* Hair Cut, Colour, Updo, style

* shampoo, Scalp treatment

* payroll, Time sheet, key holder .,

Airline Customer Service 2006 -2007

MED head Office

Airport Road,

Beirut, Lebanon

Duties:

•Welcoming and assisting passengers in a professional, yet friendly and polite manner

•Assisting passengers complete the airport check-in process.

•Assisting passengers make changes in their journey schedule, if they want

•Accompanying the passengers to the air-plane

•Answering passengers’ queries about the flight schedules, arrival & departures and fares etc.

•Helping passengers with special needs, i.e. providing wheelchair

Education

College 2010 - 2011

Academy Canada Hairstylist

AECENL Childcare 2010 - 2011

Early childhood Education

Business Management Course 2009 - 2010

MUN, Memorial University

St. John’s. Newfoundland and Labrador

Office Adminstration 2007 -2008 online course, microwsoft officce,

word and excel, powerpoint

High school graduate 2002 - 2003

SAADNAIEL secondary school

Lebanon (Bekaa)

IT . Information Technology 2003 - 2004

Al hoda collage

Lebanon,(Bekaa )

Hairstylist school 2004 - 2005

Talabaya collage

Lebanon ( Bekaa)

References

Upon Request



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