Customer Service Manager
Resume:
Alya Shannir
Pardise NL
A*L3E6
Phone: 1-709-***-****
E-mail: ***********@****.***
Professional Skills:
•Being part of a success team meeting challenges
• Excellent organization and time management skills
• Able to work as a team players and independently
• Honest and hardworking, Work under pressure
• Certificate of Conduct / Criminal record check
Bilingual: English / French/ Arabic
Work Experience
Eastern Health
Domestic worker Dec 2018
Housekeeping supervisor/ Room Checker Feb/02/2018
Best western plus st.John's airport hotel
34 Jetstream Ave, St. John's, NL A1A 0R7
Duties :
•Traning new staff
•Managing Scheduling and time sheet
•supervisor for 30+ staff
•Sign staff to their morning duties
•Update the rooms on the computer
•comunication with staff and front desk
•Inspecting all arrivals and depatures
•cleaning as needed
Housekeeping Supervisor 2013 - 2018
Homeport appt Hotel
3 Wadland Cres,
St. John’s, NL, A1A 2J5
Phone: 1-709-***-****
HouseKeeping Supervisor
•Training new staff
•Enforcing Policies and Procedures
•Managing and scheduling staff of 20 +
•Time Keeping, and Payroll submissions
•Cleaning suites as needed
•Inspecting rooms
•Sign staff to their duties
•Notify the front desk when room is ready .
•Update the computer when rooms are cleaned and Inspected .
Manager for Restaurant 2012-2013
International Flavor Restaurant
4 Quidi Vidi Rd
St. John’s, NL A1A 1B9
Manager / Cook / Waitress
Duties:
* Develop, implement and analyze budgets
* Set staff work schedules and monitor staff performance
* control and evaluate daily operations
•Receiving Shipment stock for the Restaurant
•Make sure Restaurant clean and organized
•Scheduling and Time Management
• welcoming customers and taking orders
•Cooking and preparing meals for days menu, help in kitchen as needed .
Salon manager / smart style salon
walmart stavanger dr, st.johns,nl 2008-2012
Duites:
* Customer service
* Hair Cut, Colour, Updo, style
* shampoo, Scalp treatment
* payroll, Time sheet, key holder .,
Airline Customer Service 2006 -2007
MED head Office
Airport Road,
Beirut, Lebanon
Duties:
•Welcoming and assisting passengers in a professional, yet friendly and polite manner
•Assisting passengers complete the airport check-in process.
•Assisting passengers make changes in their journey schedule, if they want
•Accompanying the passengers to the air-plane
•Answering passengers’ queries about the flight schedules, arrival & departures and fares etc.
•Helping passengers with special needs, i.e. providing wheelchair
Education
College 2010 - 2011
Academy Canada Hairstylist
AECENL Childcare 2010 - 2011
Early childhood Education
Business Management Course 2009 - 2010
MUN, Memorial University
St. John’s. Newfoundland and Labrador
Office Adminstration 2007 -2008 online course, microwsoft officce,
word and excel, powerpoint
High school graduate 2002 - 2003
SAADNAIEL secondary school
Lebanon (Bekaa)
IT . Information Technology 2003 - 2004
Al hoda collage
Lebanon,(Bekaa )
Hairstylist school 2004 - 2005
Talabaya collage
Lebanon ( Bekaa)
References
Upon Request
Contact this candidate