Sales Manager
Resume:
Amanda Arroyo Business Professional
************.***@*****.*** LinkedIn Profile 215-***-**** Philadelphia, PA
Entrepreneurial, innovative professional with business experience in relationship management, team building, business development, and office management within the non-profit sector; collaborative communicator continually focused on building relationships and promoting synergy across business lines and units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability; licensed in commercial and residential real estate in the state of Pennsylvania with ability to transfer skills in to commercial real estate, sales, and project management.
Bilingual: English and Spanish.
Areas of Expertise include:
Strategic Planning & Forecasting
Executive Communications
Case Management
Business Development & Operations
Relationship Building
Project Management
Sales Planning & Marketing
Sales Presentations
Commercial Property Underwriting
Problem Resolution
Quality Assurance
Consumer Research
Professional Experience
CIE CONCEPTS Philadelphia, PA 07/2017 to Present
Founder & Business Development Consultant
Own and manage all facets of organization; create strategic partnerships resulting in program development and initial financial support of programs through the development and implementation of strategic marketing materials and sales presentations to attract new business partnerships.
Key Contributions:
Secure funding for campaigns through effective major gift solicitation, creative sponsorship opportunities, and effective donor relations and cultivation events.
Manage all external communications, marketing, public relations and branding efforts.
Strategically supported the planning and execution of client appreciation events.
CITY TO SHORE CONSTRUCTION, LLC Philadelphia, PA 12/2016 to 06/2017
Business Manager
Led operational plans, objectives and strategies by developing and maintaining relationships, managing expectations, and creating timetables for deliverables; making sure objectives were met; managed vendor relationship, lead book of business, and companywide accounts.
Key Contributions:
Achieved the development and implementation of a business management system to streamline accounting and day-to-day business operations.
Processed all accounts payable and receivable transactions daily, resulting in recovering $15K.
Acquired, cultivated and managed a significant client base of subcontractors for new business.
Revised standard operational procedures that improved account records, reconciled reports and financial data.
NORTH EAST TREATMENT CENTERS Philadelphia, PA 05/2013 to 05/2014
Quality Assurance Specialist
Analyzed, modified and implemented procedures to ensure policies and State Regulations were within compliance; cooperated with internal departments to ensure research, accuracy and proper deliverance of required documentation.
Key Contributions:
Effectively managed the inflow and allocation of a $15M grant.
Conducted consumer surveys, compliance reviews, key informant interviews classifying and recording data.
Prepared required financial reports for agency quarterly reports and presented findings at subcontractor meetings.
Performed subcontractor compliance audits according to PA state department standards.
Created, implemented, and maintained functional tracking database for contracts compliance.
CONGRESO DE LATINOS UNIDOS, INC. Philadelphia, PA 09/2010 to 07/2011
Primary Client Manager, Education and Workforce Services Division
Analyzed authorized assessment tests to determine participants’ scores and means to improvement. Communicated with participants and developed a plan to achieve goals. Provided support for participants. Ensured participants connected with referred service.
Key Contributions:
Conducted comprehensive intake admissions for new referrals through interviews and assessments in support of clients and families.
Advocated and provided support for clients in court and school settings and maintain effective professional relationships with all clients.
Participated in interdisciplinary team meetings with school administrative staff to establish, review and revise plans.
Additional Experience
Graduate Internship-Quality Assurance (2013) North East Treatment Centers, Philadelphia, PA
Foster Care Social Worker (2009 to 2010) Asociación Puertorriqueños en Marcha, Philadelphia, PA
Volunteer Experience
CHILDREN’S HOSPITAL OF PHILADELPHIA Philadelphia, PA 08/2017 to Present
Hospitality Volunteer
Volunteer to interact with children during waiting times, greet visitors and assist families navigate the units in the hospital. Provide culturally competent service delivery and representation of the hospital and its mission as an ambassador
Key Contributions:
Provide appropriate resources and assist visitors in navigating the hospitals large network and departments.
Support customers/visitors satisfaction by way of enthusiastic and knowledgeable communications about CHOP.
Use communication expertise with patients and visitors to ensure the most positive representation of CHOP.
Software Expertise
Microsoft Windows Microsoft Office Suite SPSS for Windows SAS
Education, Certifications & Licenses
Masters of Social Work, Temple University, Philadelphia, PA, 2013
Bachelor of Arts in Spanish, Temple University, Philadelphia, PA, 2008
Licensed Real Estate Agent, Pennsylvania, 2019
Quality Service Reviewer, PA Department of Health and Human Services, 2014
PA Domestic Violence Advocate, 2012
AAI Certified Personal Trainer, 2013
First Aid & CPR Certified, 2010
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