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Customer Service Personal Assistant

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 08, 2019

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Resume:

CURRICULUM

VITAE OF PEARL

MASIMULA

CURRICULUM VITAE OF

PEARL MASIMULA

PERSONAL DETAILS

** **** ********

SUIDEROORD 2091

CONTACTS : 073-***-****

NAME : PEARL

SURNAME : MASIMULA

ID NUMBER : 750***-***-****

DATE OF BIRTH : 02 / 01 / 1975

GENDER : FEMALE

NATIONALTY : SOUTH AFRICAN

MARITAL STATUS : SINGLE

HEALTH : EXCELLENT

HOME LANGUAGE : ISIZULU

OTHER LANGUAGES : ENGLISH (READ, WRITE)

CRIMINAL RECORD : NONE

DISABILITIES : NONE

EDUCATIONAL BACKROUND

NAME OF SCHOOL : PACE COMMUNITY COLLEGE

HIGHEST GRADE PASSED : GRADE 12

SUBJECTS : ENGLISH (HOME LANGUAGE)

AFRIKAANS

ISIZULU

ACCOUNTING

MATHEMATICS

ECONOMICS

BUSINESS ECONOMICS

PERSONAL ATTRIBUTES

• LOVE WORKING WITH PEOPLE

• WORK WELL UNDER PRESSURE

• PROBLEM SOLVER

• WORK WELL ALONE AND EVEN BETTER WITH A TEAM

• GOOD WITH TIME MANAGEMENT

• WILL ALWAYS DELIVER AS PROMISSED

• GREAT COMMUNICATION SKILLS

• MOTIVATED AND DETERMINED

VOLUNTEER AT EMATHAFENI PRIMARY SCHOOL

• ADMISSION OF NEW LEARNERS

• LIASING WITH THE DISTRICT OFFICIALS

• FILING AND CAPTURING DATA

• PETTY CASH OFFICER

• EDUSAMS OPARATIONS

HOBBIES

• READING BOOKS

• CATCHING UP ON EVERYDAY THINGS HAPPENING ALL OVER THE WORLD

• VOLUNTEERING FOR LOCAL NIGHT WATCH IN MY AREA

• BONDING WITH MY CHILDREN

• GARDENING

• VISITING HISTORIC MUSEUM

KEY SKILLS /ACHIEVEMENTS

• EXCELLENT FINANCIAL SKILLS

• ORGANISATIONAL SKILLS

• TIME MANAGEMENT SKILLS

• LEADERSHIP AND MOTIVATIONAL SKILLS

• THE ABILITY TO MANAGE A CHANGING ENVIROMENT

FURTHER EDUCATION/TRAINING

INSTITUTION : ASSOCIATED MANAGEMENT SERVICES

QUALIFICATION : DIPLOMA (FIRST TIME SUPERVISOR)

YEAR OF COMPLETION : 2010

NAME OF COLLEGE : DISCOVERY HEALTH INSTITUTE

QUALIFICATION : CERTIFICATE (PRACTICE MANAGEMENT)

YEAR OF COMPLETION : 2004

NAME OF INSTITUTE : HOUSTON COMMUNITY COLLEGE (USA) QUALIFICATION : CERTIFICATE (HTML)

SUBJECTS : PC FUNDAMENTALS

WORD PERFECT

WINDOWS 98

MS WORD

INTERNET & EMAIL

POWER POINT

EXCEL

DATA CAPTURING

YEAR OF COMPLETION : 1999

WORK EXPERIENCE

COMPANY NAME : DR SG DLAMINI SURGERY

POSITION : PRACTICE MANAGER

: CO ORDINATOR FOR MMC

DURATION : 12 / 2002 – 05 / 2005 TIL PRESENT

DESCRIPTION : DOCTORS CLERK

• Reconciling Medical Aid Claims (Using MEDEDI)

• Manage the practice on Doctors absence

• Capture and allocate all payments received from clients and medical aids

• Do follow ups with patients and medical aid

• Order and receive stock

• Capture patients information

• Do claims

: PERSONAL ASSISTANCE

Book accommodation and flights

Car hire

Type Doctors personal documents

: RECEPTIONIST

Answer and screen all incoming calls

Order of stationary

Welcoming of patients o In charge with logistics of giving back to the community o In charge with helping out on recruiting people on the project of free circumcisions.

COMPANY NAME : DIGISTICS LOGISTICS (KFC)

POSITION : CUSTOMER SERVICE SUPERVISOR

DURATION : 01/06/2005- January 2011

11/05/2013- November 2013

DESCRIPTION : I’m in Customer Service Department and involved in the Implementation of the following

1. Capturing returns on Chain 2. Do credit and debit notes for the stores 3. Completing and logging raw product complaint forms 4. Printing of pick tickets 5. Printing invoices on Great Plains 6. Doing weights on Great Plains for Cross Boarders and Capturing their orders 7. Follow-up on customer inquires not immediately resolved 8. Daily bread reconciliation and order placing with bakery and doing

Purchasing order using Great Plains 9. Daily salad reconciliation and order placing with Dew Crisp 10. Daily fresh milk reconciliation and placing order with Clover 11. Logging calls and complaints from stores 12. Weekly order confirmation and order capturing from stores 13. Liaising between distribution centers and KFC/KP stores 14. Posting of Invoices using Great Plains 15. Working on Chain 16. Tracking of trucks

COMPANY NAME : MERIDIAN CARE (USA)

MEDICAL SECTOR

POSITION : ADMINISTER HOME CARE SYSTEM

DURATION : 05/1998 TO 12/1999

DESCRIPTION : THE FOLLOWING..

• Administrator home care system in a household environment

• Observe notes

• Incidents reports

• Medication forms

• Time sheets

Reason for leaving : Relocating back home (South Africa) COMPANY NAME : DYNAMIC FABRICATION (USA)

POSITION : PERSONAL ASSISTANT

DURATION : 01/1996 TO 11/1998 (RESIGNED)

DESCRIPTION : IS THE FOLLOWING..

• Ordering stock

• Managing travel arrangements

• Fax and filling

• Welcoming guests

• Making appointments

• Capture company

REFERENCES

1. Dr S. G. Dlamini

(011-***-****

083-***-****

2. Lorraine Dlamini (senior manager)

084-***-****

3. Petronella Maseko

083*******



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