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Manager Customer Service

Location:
Hiram, GA
Salary:
52,000
Posted:
November 08, 2019

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Resume:

BRUCE E. WATSON

**** ***** **** *****, ** *****

404-***-****

adasfx@r.postjobfree.com

STRUCTURAL DESIGNER & OPERATIONS MANAGER & CUSTOMER SERVICE

Extensive 10+ year professional career leading daily operations of the Engineered Lumber Department for fast paced lumber company. Strong qualifications in personal development, team building & team leadership. A dedicated employee previously trained to enhance continuous improvements in quality, productivity, efficiency, and customer service. Scope of responsibility includes planning, budgeting, expense control, recruitment, staffing, scheduling, purchasing, inventory control, structural design planning pricing, facilities management, and providing outstanding customer service. Direct and decisive with a “hands-on” management style directing a staff of up to 150+. Plan staff schedules to ensure adequate manpower coverage, coordinate employee training. Manage ongoing relationships with key customer accounts. On-site liaison to client management, coordinate planning, development, and delivery of customized structural designs. Advise executive management regarding customer contract negotiations and allocation of personnel, budgets and resources.

84 Lumber Cartersville Store #1692 – 71 Riverside Drive Cartersville, Ga. 30120

Jan 2017 – Present...Ulizing BCFramer software converted EWP BCFramer layouts to

match architectural and engineered structural drawings from customer to accompany the I-joist products delivered to the jobsite. Occasionally made jobsite visits to verify layouts were installed correctly and troubleshoot any problems found in the field.

84 Lumber Corporate – 6000 Rozzelles Ferry Rd. Charlotte, N.C. 28214 May 2016 – December 2016 Working remotely: Ulizing BCFramer converted EWP BCFramer layouts to match engineered structural drawings from customer designed layouts for the field.

GaTruss – 2323 Murphy Blvd. Gainesville, Ga. 30503 770-***-**** July 2014 – May 2016 EWP Designer – Responsible for setting up software and pricing utilizing Mitek and I-Struct (Ga. Pacific) software. Worked closely with roof truss design department providing I-joist layouts for residential and light commercial projects. Coordinated with shipping and delivery of materials. Field inspections and customer relations regarding any discrepancies in design and construction

Selectek Engineering Staffing Services – Roswell, Ga. 6/5/2014-7/1/2014 Contract Position - Hussmann Inc - Using Solidedge ST7 Siemans software in an ordered environment created commercial refrigeration models utilizing P& ID’s, photographs, and model examples of pipe and tubing with all required compressors, valves, as specified in BOM and per ECO. Contract ended 7/1/2014

Kippertool Company Inc. – Gainesville, Ga.

Engineering Design Tech – Utilizing previous Auto cad 2013 experience, Solid Edge ST6 3D modeling software, Auto cad Inventor 2013 3D modeling and Auto cad LT 2013. Designing

and Creating 3D extrusion drawings for Kit specs based on ISO contract requirements. May 2012 – March 20, 2014 (layoff for lack of work)

UPS Merck – Suwanee and Duluth, Ga. Vaccine-Pharmaceutical Warehouse III contract employee June 2010 – May 2012Hired as a full time employee Feb.2010. Certified high mast low mast and dock stocker forklift driver. Picking and packing pharmaceuticals for national and world shipments.

Engineering Tech – Higginbotham Engineering Inc. Alpharetta, Ga. February 2008 – November 2009 Review residential and commercial projects for IRC and or IBC code compliance. Created Auto cad 2008 Structural, Mechanical, Electrical, and Plumbing drawings and documentation to support these projects for local, county and state approval. Provided needed Energy Code Calculations. Some exposure to Revit 09.

Structural Designer – Wheeler’s Lumber – Winder, Ga. location. November 2006 to October 2007 Provide location operations expertise to enhance client relations between builder, sales, architects, engineers and inspection department. Highly experienced at working with buildersto obtain engineered sealed layouts for city and county approvals prior to construction. Co-ordinate field deliveries and builder requested structural inspections.

Structural Designer/Engineered Wood Manager - Williams Brothers Lumber Duluth, Georgia (2001-2006) One of six key structural designers for residential client homes of up to one million dollars plus. Provide operations expertise to enhance client relations between builder, sales, architects, engineers and inspection department. Highly experienced working with builders to obtain engineered sealed layouts for city and county approvals prior to construction. Co-ordinate field deliveries and builder requested structural inspections.

Structural Designer/Operations Scheduling Manager - Atlanta Structural Products - Duluth, Georgia (employed twice 1993-1996)(2000-2001) Promotion through increasingly responsible positions from Structural Designer to Operations Scheduling Manager. Started as an Engineered Wood - Structural Designer responsible for designing cost effective structural designs. Coordinated inventory and shipping schedules.

President/ CEO / Structural Designer – Millennium Engineered Lumber Co. - Duluth, Georgia (1999-2000) coordinated the Building Plan and helped secure financial support to open and operate an Engineered Lumber supplier location for commercial and residential support. Purchased properties and equipment, trained employees, delivered product and designed the structural layouts. Performed outside sales calls and supported the sales manager with field inspections.

Structural Designer/EWP Manager – Magbee Brothers Lumber & Supply - Duluth, Georgia (1996-1999) Engineered Wood - Structural Designer responsible for designing cost effective structural designs. Coordinated inventory and shipping schedules. Trained employees on correct design procedureand set up an outside inspection department.

Operations / Production Manager – Trusstech Industries - Buford, Georgia (1990-1992) Set up open web and roof truss department production for beginning plant location with sales starting at 250,000 to exceed 2.5 million in annual growth. Trained supervisors, set up vendors and coordinated shipping and receiving for deliveries.

Operations / Production Manager –Trussway Inc. Houston, Texas (1986-1990) Setup open web and roof truss production equipment and supporting production departments for beginning plant locations. Responsibilities’ included the training of shift supervisors, set up vendors and coordinated shipping and receiving for intrastate deliveries. Established an insurance safety procedures and security at each location. Managed Human Resource’s hiring of all plant personnel and training procedures. Setup and enforced strict quality control procedures and field inspections. Oversaw all truck maintenance and truck driver intrastate policies. Set up and established a strict inventory control that was proven to produce low shrinkage. Initial employment started in the design department doing quotes and structural layouts. Produced cutting bills for roof and floor truss production department. Worked very close and extensively with architects and engineers to resolve customer or design conflicts. Established good working relationship with all customers and support personnel.

UCATION

Engineering – Dekalb Jr. College

AutoCAD I & II – Gwinnett Technical College

Drafting & Design – Macon Area Vocational Technical College

Drafting & Design – Houston County Vocational Technical College

U.S. ARMY 82nd Airborne- Fort Bragg, N.C.

LANGUAGE Spanish (Fluent)

COMPUTER FLUENCY (ADVANCED)

BC Framer 8.2.2

I-Struct

Auto Cad Inventor 2013

Solidedge ST7 - Ordered and Synchronous

Piping – Tube Route Express

Auto cad LT 2013

Doma Framer Doma Sizer

GP-Fastplan – FastBeam – Optimizer

Revit 9

Auto Cad 2015

Arch. Desktop 06

Data Cad 9

Acrobat Pro

Fla. Energy Gauge USA

Ga. Res Check (Energy Calcs)

Microsoft Office Suite

ICAD

TJ Spec – TJ Beam

Alpine Homebase

Boise BC Framer – BC Calc

Wood E Cad - Design

Mitek Sapphire 7.5



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