Curriculum vitae: Lindelwa Bashe

Contact address: Dumasi Location PSJ P O Box 174 Port St Johns

Cell: 074-***-****/078-***-****/ 073-***-****

E-mail: adasen@r.postjobfree.com

PERSONAL INFORMATION

ID number: 820**********

Criminal record: None

PROFESSIONAL EXPERIENCE

Company: Legal and Tax Services

Position held: Sales Assistant/Field Team co-ordinator/Leads Management

Duties:

Capturing: Resubs and Double debits, Amend client’s documents.

HR functions for Upsell, Lead Generators and Field Team. Creating

Excel reports for field leads and assist with Field Staff performance, calculating leads/sales conversion, manage company cars, manage field stock and do weekly stock report

Company: Legal and Tax Services

Position held: Quality Assessor (Jan 2011 to Dec 2014)

Duties:

Assess client’s applications, Validate agent’s sales, and fraud investigation

Email to client’s company information and brochures, Coach and motivate agents on performance

Submit weekly reports to management and ensuring all documentation for Call centre evaluation Process is completed promptly and accurately

Identify, compile and complete training need reports and forward to Management

Company: Legal and Tax Services

Position held: Sales Consultant (July 2010-December 2010)

Duties:

Contact individuals by phone delivering a prepared sales script to persuade potential customers to purchase a product

Describe services and products

Data entry and maintenance of customer database

Respond to general customer enquiries.

Company: Clientele Life

Position held: Sales Consultant (August2009- June 2010)

Duties:

Marketing product over the telephone

Booking of appointments

Follow through leads and complete needs analysis

Data entry, Upgrade existing policies for clients

Respond to general customer enquiries

Company: African Bank

Position held: Admin Clerk (April 2006- September 2006)

Duties:

Data capturing, Filling and Archiving, Validate applications, Signing for incoming and outgoing orders, Answering and transferring incoming calls

Company: African Bank

Position held: Sales Consultant (October 2006-May 2007)

Duties:

Selling all African Bank products to clients, Attend to all client queries, Data entry, handle cash payments and all teller duties

EDUCATION

December 2000: Zingisa Comprehensive High School - (Matric)

Subjects:

Xhosa, English, Mathematics, Physical Science, Biology, Computer Studies

Diploma in Marketing: Walter Sisulu University

Subjects:

Marketing 1,2,3,Sales Management, Accounting for Marketers, Personal Selling, Mercantile Law, Economics Quantitative Techniques, Communication in English, Economics, Consumer Behaviour, End User Computing, Sales Promotion, Market Research

OTHER CERTIFICATES

oExcel Academy 101 and 202 courses

oFirst aid Level 1 and 2

oCLA course

LEADERSHIP ROLES AND DEVELOPED SKILLS

Matric prefect

Mathematics and English representative

Secretary for Marketing Interim Committee

Deputy secretary for Marketing Society

Communication skills(Oral & written)

Computer skills

Working under pressure

Organisational skills

REFERENCES

Miss Lizl Finch

Legal and tax Services

Telephone: 011-***-****

Miss Zukiswa Valelo

African Bank

Telephone: 047-***-**** /073-****-***

Mr Vinny Schoeng

Clientele Life – Team Leader

Tel: 011-***-****

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