Curriculum vitae: Lindelwa Bashe
Contact address: Dumasi Location PSJ P O Box 174 Port St Johns
Cell: 074-***-****/078-***-****/ 073-***-****
E-mail: ***************@*****.***
PERSONAL INFORMATION
ID number: 820**********
Criminal record: None
PROFESSIONAL EXPERIENCE
Company: Legal and Tax Services
Position held: Sales Assistant/Field Team co-ordinator/Leads Management
Duties:
Capturing: Resubs and Double debits, Amend client’s documents.
HR functions for Upsell, Lead Generators and Field Team. Creating
Excel reports for field leads and assist with Field Staff performance, calculating leads/sales conversion, manage company cars, manage field stock and do weekly stock report
Company: Legal and Tax Services
Position held: Quality Assessor (Jan 2011 to Dec 2014)
Duties:
Assess client’s applications, Validate agent’s sales, and fraud investigation
Email to client’s company information and brochures, Coach and motivate agents on performance
Submit weekly reports to management and ensuring all documentation for Call centre evaluation Process is completed promptly and accurately
Identify, compile and complete training need reports and forward to Management
Company: Legal and Tax Services
Position held: Sales Consultant (July 2010-December 2010)
Duties:
Contact individuals by phone delivering a prepared sales script to persuade potential customers to purchase a product
Describe services and products
Data entry and maintenance of customer database
Respond to general customer enquiries.
Company: Clientele Life
Position held: Sales Consultant (August2009- June 2010)
Duties:
Marketing product over the telephone
Booking of appointments
Follow through leads and complete needs analysis
Data entry, Upgrade existing policies for clients
Respond to general customer enquiries
Company: African Bank
Position held: Admin Clerk (April 2006- September 2006)
Duties:
Data capturing, Filling and Archiving, Validate applications, Signing for incoming and outgoing orders, Answering and transferring incoming calls
Company: African Bank
Position held: Sales Consultant (October 2006-May 2007)
Duties:
Selling all African Bank products to clients, Attend to all client queries, Data entry, handle cash payments and all teller duties
EDUCATION
December 2000: Zingisa Comprehensive High School - (Matric)
Subjects:
Xhosa, English, Mathematics, Physical Science, Biology, Computer Studies
Diploma in Marketing: Walter Sisulu University
Subjects:
Marketing 1,2,3,Sales Management, Accounting for Marketers, Personal Selling, Mercantile Law, Economics Quantitative Techniques, Communication in English, Economics, Consumer Behaviour, End User Computing, Sales Promotion, Market Research
OTHER CERTIFICATES
oExcel Academy 101 and 202 courses
oFirst aid Level 1 and 2
oCLA course
LEADERSHIP ROLES AND DEVELOPED SKILLS
Matric prefect
Mathematics and English representative
Secretary for Marketing Interim Committee
Deputy secretary for Marketing Society
Communication skills(Oral & written)
Computer skills
Working under pressure
Organisational skills
REFERENCES
Miss Lizl Finch
Legal and tax Services
Telephone: 011-***-****
Miss Zukiswa Valelo
African Bank
Telephone: 047-***-**** /073-****-***
Mr Vinny Schoeng
Clientele Life – Team Leader
Tel: 011-***-****