Customer Service Manager

SUMMARY

SKILLS

EXPERIENCE

Tamyra Hopper

(H) 850-***-**** ****.******@*****.*** 1998 Nicklaus Dr., Tallahassee, Florida 32301 Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Teamwork

Time management

Detail-oriented

Reliable and dependable

Cheerful and energetic

Key Holder, Goodwill, Big Bend, August 2018-Current Tallahassee, FL

Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes

Managed store operation duties, including counting cash drawers and checking in with all departments

Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency

Manager-in-Training, Circle K, February 2016-July 2018 Tallahassee, Florida

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations

Completed thorough opening, closing and shift change functions to maintain operational standards each day

Handled over $2500.00 in funds each day in fast-paced retail environment Increased overall team efficiency and productivity Head Teller, Wells Fargo, July 2015-February 2016

Tallahassee, FL

Planned and executed morning huddles

Provided onsite training

Counted as much as $50,000.00 to $200,000.00 in daily funds with manual and machine- assisted methods

Met or exceeded sales goals by promoting bank products and services in every interaction Promoted facility security by monitoring customer behaviors and following established EDUCATION AND TRAINING

protocols to protect individuals and assets

Maintained optimal financial controls by securing funds and making accurate transactions Responsible for daily scheduling for team of 4 to 10 employees Trained new associates in banking procedures

Successfully managed internal and federal audits

Call Center Representative, Department Of Economic Opportunity, March 2009-December 2014 Tallahassee, Florida

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis Bachelor of Science

Special Education, Stephen F Austin State University, Nacogdoches TX

Contact this candidate