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Manager Customer Service

Location:
Long Beach, California, United States
Posted:
November 07, 2019

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Resume:

DIANE PARRIS

***** ** ***** ******

Gardena, CA *0248

714-***-****

adascw@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position with a growing organization where my experience and interpersonal skills may be utilized to their highest potential.

PROFESSIONAL EXPERIENCE:

Parris Concrete Pumping and Construction (March 2014 – Present)

Office Manager

Complete weekly billing to Customers in QuickBooks

Complete weekly payroll for employees in QuickBooks

Accounts Payable

Accounts Receivable

Fill in for dispatching when needed

Nationstar Mortgage (October 2015- September 2018)

Funding Manager

Provide direction/guidance to the closing staff in Funding and Docs.

Monitor and examine all financial transactions and activities executed by department personnel.

Provide customer service to staff, internal and external customers.

Ensure that all current policies and procedures are implemented and followed.

Review and respond to internal and external audit exams.

Ensure that effective relations are developed and maintained with customers, and vendors.

Review and analysis of departmental and company reports.

Monitor and update system needs including enhancements and system discrepancies.

Communicate with employees and other department personnel to resolve problems or inefficiencies.

Auditing, and compiling financial and regulatory data as required by organization and government regulations, including HMDA (Reg. C), and CRA (Community Reinvestment Act)., RESPA, Reg. Z, FACTA

Adheres to all applicable compliance regulations, including BSA, BPA and Right to Financial Privacy. Works in conjunction with senior management to ensure proper knowledge of all relative compliance topics, monitor activities and report issues. Follow directions from management and Chief Compliance Officer for resolution of issues.

Demonstrate a commitment to fair lending.

Luther Burbank Savings (March 2011 – August 2015)

AVP, Funding Manager

Provide direction/guidance to the closing staff.

Monitor and examine all financial transactions and activities executed by department personnel.

Provide customer service to staff, internal and external customers.

Ensure that all current policies and procedures are implemented and followed.

Review and respond to internal and external audit exams.

Ensure that effective relations are developed and maintained with customers, and vendors.

Review and analysis of departmental and company reports.

Monitor and update system needs including enhancements and system discrepancies.

Communicate with employees and other department personnel to resolve problems or inefficiencies.

Auditing, and compiling financial and regulatory data as required by organization and government regulations, including HMDA (Reg. C), and CRA (Community Reinvestment Act)., RESPA, Reg. Z, FACTA

Adheres to all applicable compliance regulations, including BSA, BPA and Right to Financial Privacy. Works in conjunction with senior management to ensure proper knowledge of all relative compliance topics, monitor activities and report issues. Follow directions from management and Chief Compliance Officer for resolution of issues.

Demonstrate a commitment to fair lending.

loanDepot, Irvine, CA (October 2009 – March 2011)

Funding Manager

Supervise employees in Funding/Docs

Responsible for the oversight, departmental flow, management support and training of all staff for Funding/Docs

Maintain daily, monthly funding reports

Maintain daily, monthly doc reports

Responsible for accurate payroll for the Funding/Doc Departments

Interface with Warehouse Banks to ensure wires are sent out and or returned

Assure Funding/Docs are following proper compliance/RESPA regulations for multi-states to insure minimal issues for Shipping and Loan Delivery Departments

Write and maintain department procedures

Coordinate multi-state fundings with Escrow and Title

ESDI, Newport Beach, CA (January 2009 – September 2009)

Property Manager

Plan, coordinate and oversee the running of the Newport Office Center for this real estate development company specializing in commercial real estate.

Daily duties included accounting, sorting mail, ordering supplies, answering switchboard and managing switchboard staff, preparing attendance records for corporate office.

Responsibilities include tending to tenants requests for work orders to issue keys, security keys, booking conference rooms, parking access and regulating HVAC for all tenant offices.

Various functions include preparing of master contracts, check requests, change orders, facility service and lease agreements along with scheduling building maintenance for elevators, HVAC and security systems.

Lending Tree Loans, Irvine, CA (February 2005 – February 2008)

Funding Manager

Supervised employees in 1st/2nd TD Divisions

Responsible for the oversight, departmental flow, management support and training of all staff for all Funding Divisions

Maintained daily, monthly funding reports for all Funding Divisions

Responsible for accurate payroll for the Funding Departments

Interfaced with Warehouse Banks to ensure wires were sent out and or returned for all Funding Divisions

Assured all Funding Divisions were following proper compliance/RESPA regulations for multi-states to insure minimal issues for the Shipping and Loan Delivery Departments

Wrote and maintained departmental procedures

Coordinated multi-state fundings with Escrow and Title

Master Financial Inc., Orange, CA (October 1996 – January 2005)

Assistant Funding Manager/Funding Supervisor (Promoted 09/2003)

Supervised employees in the Funding/Post Funding Departments

Responsible for departmental flow of Funding/Post Funding, and loan documents.

Trained all new staff in Closing Department

Maintained daily, monthly funding reports for all branches

Interfaced with Warehouse Bank to ensure wires were sent out and or returned for all branches

Assured Funding/Post Funding Departments were following proper compliance/RESPA regulations for multi-states

Coordinated multi-state fundings with Escrow, Title, and Brokers

Directors Acceptance/Norwest Mortgage, Santa Ana, CA (June 1994 – October 1996)

Senior Funder

Responsible for departmental flow of Funding, loan documents and quality control auditing

Wrote and maintained departmental procedures

Assured company was following proper compliance/RESPA regulations

Coordinated multi-state fundings with Escrow, Title and Brokers

Trained all new staff in Closing Department

Professional and Personal References Available Upon Request



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