Medical Billing Customer Service

Crystal Davis

Surgical Coordinator/Office Secretary

**************@*****.***

[757] 289-2443

I am seeking a medical position in a Dr.'s office or hospital setting where my experience and skills can be an asset to your team Work Experience

Surgical Coordinator/Office Secretary

Joseph L. Boggs, M.D - Parkersburg, WV

2001 to 2006

Front desk: Greeting patients, copying insurance cards, updating patient information

• Making new patient charts and updating old ones

• Overseen that all necessary reports were filed in the charts and that all films and outside test results were there for the Dr. to review at the patient's appointment

• Answering phones, scheduling appointments

• Posted charges

• Coding

• Scheduled inpatient and outpatient surgery

• Scheduled pre-operative test and explained instructions to the patients and answered any questions or concerns that they would have

• Scheduled x-rays and ordered lab work per the Dr.'s request

• Medical transcription

• Called insurance companies for precertification

• Covered other positions when needed

Medical Billing Clerk

Medical Financial Consultants - Parkersburg, WV

1991 to 2001

• Trained in all positions during my employment

• Responsible in all aspects of the billing and revenue cycle for Parkersburg Radiology.

• Billed for the radiologist who read x-rays and imaging done at Camden Clark Medical Center and several other medical facilities.

• Downloaded patient demographics and added the information

• Coded the radiology reports

• Posted charges

• Posted and balanced payments and prepared large deposits

• Billed secondary claims upon processing of primary insurance

• Posted insurance rejections

• Monthly processing of patient statements

• Answering phones and resolving patient billing inquiries Education

Diploma

Parkersburg High School - Parkersburg, WV

1990

Skills

Yes (10+ years), Answering phones (10+ years), Billing (10+ years), claims (10+ years), payments

(10+ years), Front Desk, Medical Billing

Additional Information

Skills

• Improving revenue

• Providing a high level of customer service and client relations based on outstanding communication and interpersonal skills

• Forged alliance with physicians and other health organizations building a solid referral base

• Work well with alone or with others

• Enthusiastic team member

• Compassionate and have excellent customer service skills

• Committed to complete a job on time

• Extremely detail oriented

• Able to assist in multiple areas

Qualifications

• Running front desk

• Adding new and updating patient demographics for charts

• Record organization & management

• Posting charges

• Posting payments, balance g audits and making large deposits

• Post, research and solve EOB rejections. Verifying correct Procedure and Diagnosis codes to claims to ensure correct level of service with outstanding accounts

• Answering phones, scheduling appointments, answering patient questions and billing inquiries

• Familiar with most commercial insurance companies as well as Medicare, Medicaid, and Workers Compensation

• HIPPA Compliance

• Precertification with insurance companies

• Medical transcription

• Can efficiently operate a copy and fax machine

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