Manager Customer Service
Resume:
CURRICULUM VITAE – ANTHONY ANDREWS
PERSONAL INFORMATION
Birth name : Anthony Andrews
Identity Number: 810-***-**** 084
Passport No: A01354161
Date of Birth: 13th September 1981
Address: ** *, *uilding 1, Abu Hayyan Str, Bin Mahmoud, Doha, Qatar
Mobile Number: +974-****-****
Email Address: ************@*****.***
Health: Excellent
Marital Status: Married
Dependents: None
Criminal Record: None
Languages: 1st Language Afrikaans Fluent
2nd Language English Fluent
EDUCATION
Last School Attended: Lotus River Senior Secondary School
Highest Standard passed: Matric (1998)
Subjects: English Afrikaans
Science Mathematics
Geography Home Economics
Tertiary Education: Cape College Cape Town
Qualification: Diploma in Food Services (2001)
Diplomas: Enertech Aviation and Marine Academy (Qatar)
oHACCP (Management Level 4)
oFire Warden / Marshall
oFire Safety
oFirst Aid
EMPLOYMENT HISTORY
Company: Azadea Group
Position: Assistant F&B Operations Manager (Paul Restaurants)
Period: November 2014 – April 2019
Company: Qatar Airways – Premium Terminal
Position: Manager Premium Lounges
Period: September 2012 – October 2014
Company: Cape Royale Luxury Hotel & Spa
Position: Operations Restaurant Manager
Period: October 2011 – July 2012 (Moved to Qatar)
Company: BidAir Hospitality
Position: General Manager: Airport Lounges
Period: October 2008 – September 2011
Company: Constantia Uitsig Restaurant
Position: Maitre’d
Period: April 2007 – September 2008
Company: Famous Butcher’s Grill Westlake
Position: Senior Manager and Acting General Manager
Period: August 2004 to March 2007
Company: Royal Caribbean Cruises (Miami)
Position: Crew Pursers Assistant
Period: April 2004 to November 2004 (1 Contract)
Company: Glen Oaks Country Club (New York)
Position: Floor Supervisor
Period: January 2003 to October 2003(Seasonal Contract)
Company: The Mount Nelson Hotel
Position: Food and Beverage Management (Trainee)
Period: 1999 to 2003
REFERENCES
Constantia Uitsig Restaurant
Warren Pitt +278*-*******
Famous Butchers Grill – Area Manager
John Harper Operations Manager +278*-***-****
Qatar Airways (Vice president Ground Services & Premium Lounges)
Thusara Parera +974-****-****
Glen Oaks Country Club
Stephen Gabriel 005*-***-****
Mount Nelson Hotel
Joey Michaels +272*-***-****
Company: Paul Restaurant
Position held: Assistant F&B Operations Manager
Reported to: F&B Manager
From: November 2014 – April 2019
Menu: French Menu & Bakery
Daily Duties
Manage Stock controls
Budgeting & Forecasting
Reservations for offsite catering events
Recruiting
Asset Management
Sales and Marketing
Staff Management
On job Training
Planning and Directing
Menu planning & Costing
Company: Qatar Airways
Position held: Manager Premium Lounges
From: September 2012 – October 2014
Daily Duties
Overseeing day to day running of all Premium lounges
Liaising with Concierge and VIP Customers
Liaising with QACC regarding F&B Offering for Lounges
Asset Management
Staff Management
On job training
Managing FOH
Customer Service
Company: Cape Royale Luxury Hotel & Spa
Position held: Operations Restaurant Manager
From: – October 2011 – July -2012
Menu: Italian / Mediterranean Menu
Daily Duties
Stock taking
Budgeting
Banking
Asset Management
Sales and Marketing
Staff Management
On job training
Customer Service
Company: Bidair Hospitality (Airport Lounges)
From: October 2008 – September -2011
Position held: General Manager
Facilities & Menu: - A’la carte Menu international
We offered a 5 star service to all First Class and Business Class Passengers. We provided said 5 star service to Emirates, Turkish Airlines, Qatar Airways, KLM, Etihad, BA, SAA airlines but not limited too.
Passenger/Customer care
Smooth running of lounges
Decision making
Performances & cost control
On job training of team members
Developing & enhancing capabilities of staff
Communicate effectively to direct & motivate the team
Prepare the annual business plan operating & budgets ensuring that adequate funding provision are within area of responsibility
Other duties & responsibilities requested by management
Company: Uitsig Restaurant
From: April 2007 - September 2008
Position held: Maitre’d
Menu: - Italian / Mediterranean Menu - 5* (Star)
Daily Duties
Managing of front of house
Liaising with kitchen and bar staff to ensure smooth operation
Maintain low food costing
Guest Service
Cash-up micros
Stock taking on bar and kitchen equipment
Lock-ups of storeroom and wine cellars
Managing of the sales and marketing database
Staff Management
Company: Famous Butchers Grill (FBG) (based at hotel)
From: 2005-2007
Positions held: Senior Manager / Acting GM (Newlands & Westlake respectively
Menu: - South African Style Menu - 4* (Star)
Daily Duties
Managing of front of house
Liaising with kitchen and bar staff to ensure smooth operation
Maintain low food costing
Over seeing bar
On job training e.g. HACPP Training
Guest Service
Stock taking and stock ordering
Staff Management
Promoted to Senior Manager / GM (Westlake)
Company: Mount Nelson Hotel
From: 1999-2003
Position held: F&B Trainee - 5* Hotel
Daily Duties
Managing of Restaurant Lobby & Lounge
Liaising with kitchen and bar staff to ensure smooth operation
Maintain low beverage cost
On job training e.g. HACPP Training
Guest Service
Stock taking
Staff Management
Lock-ups
Cash-up micros
Company: Glenn Oaks Country Club (New York)
From: Jan 2003 – October 2003
Position held: Floor Supervisor
Daily Duties
Stock takes
Staff rostering
Staff management
Cash ups
Ordering of stock
Guest service
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