Post Job Free

Resume

Sign in

Manager Customer Service

Location:
New York City, NY
Posted:
November 11, 2019

Contact this candidate

Resume:

CURRICULUM VITAE – ANTHONY ANDREWS

PERSONAL INFORMATION

Birth name : Anthony Andrews

Identity Number: 810-***-**** 084

Passport No: A01354161

Date of Birth: 13th September 1981

Address: ** *, *uilding 1, Abu Hayyan Str, Bin Mahmoud, Doha, Qatar

Mobile Number: +974-****-****

Email Address: adas93@r.postjobfree.com

Health: Excellent

Marital Status: Married

Dependents: None

Criminal Record: None

Languages: 1st Language Afrikaans Fluent

2nd Language English Fluent

EDUCATION

Last School Attended: Lotus River Senior Secondary School

Highest Standard passed: Matric (1998)

Subjects: English Afrikaans

Science Mathematics

Geography Home Economics

Tertiary Education: Cape College Cape Town

Qualification: Diploma in Food Services (2001)

Diplomas: Enertech Aviation and Marine Academy (Qatar)

oHACCP (Management Level 4)

oFire Warden / Marshall

oFire Safety

oFirst Aid

EMPLOYMENT HISTORY

Company: Azadea Group

Position: Assistant F&B Operations Manager (Paul Restaurants)

Period: November 2014 – April 2019

Company: Qatar Airways – Premium Terminal

Position: Manager Premium Lounges

Period: September 2012 – October 2014

Company: Cape Royale Luxury Hotel & Spa

Position: Operations Restaurant Manager

Period: October 2011 – July 2012 (Moved to Qatar)

Company: BidAir Hospitality

Position: General Manager: Airport Lounges

Period: October 2008 – September 2011

Company: Constantia Uitsig Restaurant

Position: Maitre’d

Period: April 2007 – September 2008

Company: Famous Butcher’s Grill Westlake

Position: Senior Manager and Acting General Manager

Period: August 2004 to March 2007

Company: Royal Caribbean Cruises (Miami)

Position: Crew Pursers Assistant

Period: April 2004 to November 2004 (1 Contract)

Company: Glen Oaks Country Club (New York)

Position: Floor Supervisor

Period: January 2003 to October 2003(Seasonal Contract)

Company: The Mount Nelson Hotel

Position: Food and Beverage Management (Trainee)

Period: 1999 to 2003

REFERENCES

Constantia Uitsig Restaurant

Warren Pitt +278*-*******

Famous Butchers Grill – Area Manager

John Harper Operations Manager +278*-***-****

Qatar Airways (Vice president Ground Services & Premium Lounges)

Thusara Parera +974-****-****

Glen Oaks Country Club

Stephen Gabriel 005*-***-****

Mount Nelson Hotel

Joey Michaels +272*-***-****

Company: Paul Restaurant

Position held: Assistant F&B Operations Manager

Reported to: F&B Manager

From: November 2014 – April 2019

Menu: French Menu & Bakery

Daily Duties

Manage Stock controls

Budgeting & Forecasting

Reservations for offsite catering events

Recruiting

Asset Management

Sales and Marketing

Staff Management

On job Training

Planning and Directing

Menu planning & Costing

Company: Qatar Airways

Position held: Manager Premium Lounges

From: September 2012 – October 2014

Daily Duties

Overseeing day to day running of all Premium lounges

Liaising with Concierge and VIP Customers

Liaising with QACC regarding F&B Offering for Lounges

Asset Management

Staff Management

On job training

Managing FOH

Customer Service

Company: Cape Royale Luxury Hotel & Spa

Position held: Operations Restaurant Manager

From: – October 2011 – July -2012

Menu: Italian / Mediterranean Menu

Daily Duties

Stock taking

Budgeting

Banking

Asset Management

Sales and Marketing

Staff Management

On job training

Customer Service

Company: Bidair Hospitality (Airport Lounges)

From: October 2008 – September -2011

Position held: General Manager

Facilities & Menu: - A’la carte Menu international

We offered a 5 star service to all First Class and Business Class Passengers. We provided said 5 star service to Emirates, Turkish Airlines, Qatar Airways, KLM, Etihad, BA, SAA airlines but not limited too.

Passenger/Customer care

Smooth running of lounges

Decision making

Performances & cost control

On job training of team members

Developing & enhancing capabilities of staff

Communicate effectively to direct & motivate the team

Prepare the annual business plan operating & budgets ensuring that adequate funding provision are within area of responsibility

Other duties & responsibilities requested by management

Company: Uitsig Restaurant

From: April 2007 - September 2008

Position held: Maitre’d

Menu: - Italian / Mediterranean Menu - 5* (Star)

Daily Duties

Managing of front of house

Liaising with kitchen and bar staff to ensure smooth operation

Maintain low food costing

Guest Service

Cash-up micros

Stock taking on bar and kitchen equipment

Lock-ups of storeroom and wine cellars

Managing of the sales and marketing database

Staff Management

Company: Famous Butchers Grill (FBG) (based at hotel)

From: 2005-2007

Positions held: Senior Manager / Acting GM (Newlands & Westlake respectively

Menu: - South African Style Menu - 4* (Star)

Daily Duties

Managing of front of house

Liaising with kitchen and bar staff to ensure smooth operation

Maintain low food costing

Over seeing bar

On job training e.g. HACPP Training

Guest Service

Stock taking and stock ordering

Staff Management

Promoted to Senior Manager / GM (Westlake)

Company: Mount Nelson Hotel

From: 1999-2003

Position held: F&B Trainee - 5* Hotel

Daily Duties

Managing of Restaurant Lobby & Lounge

Liaising with kitchen and bar staff to ensure smooth operation

Maintain low beverage cost

On job training e.g. HACPP Training

Guest Service

Stock taking

Staff Management

Lock-ups

Cash-up micros

Company: Glenn Oaks Country Club (New York)

From: Jan 2003 – October 2003

Position held: Floor Supervisor

Daily Duties

Stock takes

Staff rostering

Staff management

Cash ups

Ordering of stock

Guest service



Contact this candidate