Jorelle Angelo B. Villanueva

B** L** Pacific Parkplace Village,

Paliparan I, Dasmarinas Cavite.

Email: adas3v@r.postjobfree.com

Mobile: 099********

OBJECTIVE

I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.

EDUCATION

2012-2018 De La Salle Universirty Dasmariñas,

BSBA Major in Business Operations Management

City of Dasmariñas, Cavite.

2003-2012 St. Paul College Island Park

Governor’s Drive,

City of Dasmariñas, Cavite.

WORK EXPERIENCE

Aug 2018 – Present

Shell Business Operations

130 Dela Rosa St, Legazpi Village, Makati, 1229 Kalakhang Manila, Philippines.

Customer Operations Specialist – Deal Management

Pricing:

•Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers).

Trouble Shooting:

•Provides support for sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes.

•Acts as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers.

Master Data Set Up & Amend:

•Maintain Sales Hierarchy, contract registers and banding adherence.

•Set up and amend Customer master data.

•Acts as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorisations as applicable).

•Process manual vouchers received from Retailers during offline card transactions.

•Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements. Data Integrity Management:

•Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA.

January 2018 – April 2018

Mondelez Philippines, Inc.

8378 Dr. A Santos Avenue Sucat, Paranaque City, Metro Manila, Philippines.

Manufacturing Business Development Intern

• Leads feasibility studies until execution of projects related to cost reduction, capacity increase, safety and quality.

• Manages capital projects of the site applying project management standards in adherence to project life cycle and change management protocols.

• Implements systems & process enhancements for optimal operations.

• Sustains site roadmap to support business strategies. 2012- 2015

JBV Construction (Family Business)

Governor’s Drive,

City of Dasmariñas, Cavite.

Field Supervisor

Homebuilding,refurnishing,remodel,repairs.

Built around 5 houses. Repaired remodeled 20+ houses EXTRA-CURRICULAR ACTIVITIES

June 2016 – 2018

Personal Trainer at Volets Underground Gym

Fitness & Body Building Instructor

June 2014 – 2016

Dubfx Human Beatbox Community

Performs in University Events

June 2012 – 2013

La Sallian Pop Band Community

Male Vocalist

SEMINARS ATTENDED

Nov 28, 2017 Capital One Company Visit/Workshop

Northgate, Filinvest Alabang, Muntinlupa

• Appreciation of Business Process Outsourcing company setting June 19, 2017 SAP and Dashboard Seminar

CBAA, De La Salle University – Dasmarinas

• Gained knowledge on using Business SAP

Nov 28, 2016 Professional Development Workshop

Centennial Hall, De La Salle University – Dasmarinas

• Gained knowledge on establishing a personal & professional Image Dec 1, 2016 Keio Business School Seminar/Workshop

Keio University, Tokyo, Japan

• Awareness of the Japanese Culture, their Discipline and Management Styles applied to work and their daily lives

Oct 11, 2014 PSME Seminar & Training

SMX Convention Center, Pasay City

• Potential professional growth in a technical field

• The Engineering field

• Examples of mechanical engineering devices and processes PERSONAL BACKGROUND

Age : 24 years old

Religion : Roman Catholic

Citizenship : Filipino

Civil Status : Single

Qualifications, Special Skills and Interest

• Experienced Deal Management Specialist with a demonstrated history of working in the manufacturing business. Skilled in SAP R/3, Team Management, Analytical Skills, Sales support, and Customer Relationship Management (CRM).

• Basic knowledge in supply chain processes.

• Proficient in Motion and Time Study, Quality control, Downtime Analysis.

• Strong analytical, problem solving and communication skills (verbal and written)

• Fluent in English both oral and written

• An effective team player with good communication and interpersonal skills

• Able to do documentation, ctirical thinking and analysis.

• Proactive, with an ability to anticipate, identify and resolve potential issues.

• Microsoft Office(Word,Excel,Powerpoint)

• Autocad

CHARACTER REFERENCES

Upon Request.

Contact this candidate