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Customer Service Manager

Missouri City, Texas, United States
November 10, 2019

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**** ******* **, ******** ****, TX 77459 H: 832-***-**** Goal-oriented Pharmacist Manager providing over 40 years of experience of various pharmacy services in a retail pharmacy setting. Areas of expertise include immunizations and Inventory. A professional, hardworking and reliable individual with a track record of providing excellent customer service in a high-volume facility.

Knowledgeable operations manager well-versed in pharmacy regulations, safety requirements and security standards. Adept at mentoring and directing team members, administering immunizations and resolving customer problems with efficiency and professionalism. Knowledgeable Pharmacist Manager adept at fulfilling more than 300 prescriptions daily. Capable of dispensing and compounding prescriptions and maintaining accurate patient records. Hardworking and precise with superb customer service skills.

Inventory management]


Management experience

Prescription refilling

Monthly narcotic inventories

Immunization administration

Insurance billing

Medication knowledge

Patient Care and Education

Resolving complaints

Retail pharmacy operations

Administering vaccines

06/2009 to 05/2016 Pharmacist-in-Charge

Randalls Pharmacy 1021 Sugarland, TX

Performed various tasks including filling prescriptions, counseling patients, immunizations and leading pharmacy employees. Pharmacy preceptor with several students yearly from the University of Houston . 05/2016 to 04/2018 Pharmacy Floater

Randalls Pharmacy Houston, TX

Worked at several pharmacies in the chain at various times. Assisted with daily workflow including counseling, mtms, cmrs, and inventory control . Performed immunizations of all types including various types of clinics. 04/2018 to 10/2019 Assistant Pharmacy Manager

Randalls 1858 Pearland, TX

Oversaw organization of inventories, maintaining security standards and patient compliance.

Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty. Filled daily prescriptions and counseled patients as well as all types on immunizations performed. Programmed, directed and rectified pharmacy procedures. Counseled patients on proper use of medication and potential side effects.


Provided patient counseling regarding OTC medications. Compounded, dispensed and mixed various medications for patients. Bachelor of Science: Pharmacy

University of Houston Houston, TX

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