Service Manager

LINTO DEVASSY

Doha, Qatar

Phone: +974********

Email: *********@*****.***

LinkedIn Profile: linkedin.com/in/lintodevassy-b2345635

SUMMARY OF EXPERIENCE

Possessing 8 years of experience in the field of Networking and System where planning, Implementation, Administration and troubleshooting are involved with multiple platforms of Cisco and Microsoft OS.

Provide network support for any faults that are related to the Company’s network or associated devices and liaise with the Service Desk operators for effective resolution of faults.

Support and ensure 24x7x365 operation of the network systems.

Provide 1st and 2nd level support for the networks and associated systems.

Oversee the configuring, troubleshooting and maintaining the system, and the replacement of defective components when necessary.

Coordinate activities with different vendors to rectify and improve the security systems performance.

Maintain logs related to network functions, maintenance and repair records using tools like HP Service Manager, Network Node Manager, HP Operational Management, Netka and NetFlow.

maintenance to the security systems to ensure compliance and improvement of the security systems

Provide preventative maintenance of the Company’s network and the related hardware, systems software and all configurations

WORK EXPERIENCE

Qatar Education City (Siemens Project) Doha, Qatar

Designation: Testing and Commissioning Engineer

Duration: June 2018 Present

Testing and Commissioning Qatar education city PMS (Siemens Tram) project.

Implementing Voice network for people mover system.

Design, Installation, Configuration and Maintenance of CCTV IP Based, VMS, CCTV Network/Cabling, Access Control System(Lenel).

Lead and support the Configuration, Troubleshooting and maintenance of Cisco WLAN, Routing and Switching, MPLS based network and related products.

Implementing and Configuring Alcatel Omni PABX System. Experience in different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, 802.1, IPSEC and OSPF.

Handling Firewall for network operations (Cisco ASA, Checkpoint).

Responsibilities included provisioning new customer servers on Windows Server 2008 R2 and Windows Server 2012 Standard and Enterprise.

Proven experience and knowledge in working with Cisco Routing& Switching, WLAN and MPLS networks, and common network services such as DNS, DHCP, NTP, TFTP, AAA, NAC and OTP.

Handling experience in HP ProLiant series Servers and Cisco products.

Knowledge in design tools like AutoCAD.

Proven knowledge in implementing, configuring and troubleshooting Gai Tronics Telephone Systems (ETEL, Help Point System).

Knowledge in implementing, configuring and troubleshooting Passenger Information Display System (Daktronics).

Knowledge in implementing, configuring and troubleshooting HP switch (5120 and 5500 series).

Proven knowledge in implementation, configuring and troubleshooting Siemens Access control System (ESAC) and Knowledge in the Public Address system

Hamad International Airport (MACS) Doha, Qatar

Designation: Network Support

Duration: January 2015 May 2018

Maintenance, Support and Monitoring International Airport Network and Resources.

Provide 1st and 2nd level support for the networks and associated systems.

Lead and support the Configuration, Troubleshooting and maintenance of Cisco WLAN, Routing and Switching, MPLS based network and related products.

Provide 1st and 2nd level support for the networks and associated systems.

Provide network support for any faults that are related to the Company’s network or associated devices and liaise with the Service Desk operators for effective resolution of faults.

Interact with clients and service providers to ensure timely correction of network issues.

Experience in different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, 802.1x, IPSEC and OSPF.

Proven experience and knowledge in working with Cisco Routing& Sand witching, WLAN networks and common networks services such as DNS, DHCP, NTP, TFTP, AAA, NAC and OTP.

Handling Firewall for network operations (Cisco ASA, Checkpoint).

Provide technical support to Windows Server Infrastructure, Active Directory, Exchange, SharePoint, Lync, System Centre and DFS, that include activities such as design, maintenance and troubleshooting.

Liaise with Service Desk Engineers to ensure that faults are resolved within the defined service level period.

Design, Installation, Configuration and Maintenance of CCTV IP Based, VMS, CCTV Network/Cabling, Access Control System.

Monitored CCTV and associated activities such as Mega RAID, NVR, DVR and Facility commander Software package.

Coordinate activities with different vendors to rectify and improve the security systems performance.

Supporting and Managing 2000+ Exterity IPTV devices and resources.

Operating HPSM, IBM Tivoli, Omnibus and Netka Quartz Service Desk tool for monitoring complaints logged by users.

Installation, Configuration and Administration of Windows Servers 2008/2012, Active Directory, FTP, DNS, DHCP, TFTP and IIS administration.

Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA (TACACS+ & RADIUS).

Maintaining Database servers for Airport Operation (SQL Server 2008 and 2012).

E-rise Solutions Kerala, IN

Designation: IT Administrator

Duration: June 2012 August 2014

Analysing & developing key components using methodology prescribed techniques.

Communicating and negotiating with users, specialists, other staff and suppliers.

Upgrading and repairing faults on networks & peripheral equipment.

Experience in dynamic protocols including OSPF, EIGRP and BGP.

Cisco switch configuration in particular VLAN configuration/troubleshooting.

Configuration and deployment of Antivirus System.

Knowledge in network services like DNS, DHCP, TFTP, NTP and AAA.

Maintain server, upgrade, secure, system backups and disaster recovery preparation.

Working on Active Directory accounts, configuration of IBM server & laptops.

Responsible for communication protocols, configuration, integration & security.

Vidya Technology Kerala, IN

Designation: Jr System Administrator

Duration: July 2008 August 2009

Experience in dynamic protocols including OSPF, EIGRP and BGP.

Providing the very highest level of technical support and customer service to internal staff.

Installs, modifies and maintains systems and utility software on server computer systems.

Provides server support related to other software. Knowledge in network services like DNS, DHCP, TFTP, NTP and AAA.

Troubleshooting technical problems and implementing solutions.

Cisco switch configuration in particular VLAN configuration/troubleshooting.

TECHNICAL SKILLS

Experience in different protocols: TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, 802.1x, EIGRP and OSPF.

Common network services: DNS, DHCP, NTP, TFTP, AAA, NAC and OTP.

Cisco Switching Knowledge: VLAN, MST, Ether channel, Gateway Redundancy, Switch sec.

VPN Technology: IPSEC VPN (Site to site, Remote Access).

Multi-protocol label switching: MPLS VPN.

Virtual Platform: Hyper-V, VMware, Virtual Box and KVM.

Microsoft Server: Active Directory, DHCP, DNS, File Server, print Server and Certificate Server.

Linux Platform: Red Hat, Ubuntu and CentOS.

Web Server: Apache And IIS.

System Backup: Symantec backup Exec.

Experience in Cisco IPT CUCM 6.0, SIP

Programming languages: C, C++, Microsoft ASP.NET(C#), VB.NET and python.

PROJECTS

Assist Aruba Access point implementation in airport: Aruba Access point INSTANT IAP-277 AP and 7200 series controllers

IEDRS ASP.NET, SQL Server: It's an intranet project for enterprise. It's mainly using for File sharing with encryption.

Operation Theatre Management VB.NET, SQL Server: This project for hospital management.

Go MOBILE VB.NET, SQL Server: High quality shop management software.

College Website ASP. Net as the Front End and SQL Server as the Back End: The higher education web page has been designed using ASP. Net.

CERTIFICATIONS

CCNA India

Cisco Certified Network Associate September 2013

CCNP India

Cisco Certified Network Professional April 2016

MCSA India

Microsoft Certified Solution Associate August 2014

Exchange Server (CORE) India

Exchange Server August 2014

EDUCATION

De Paul Institute of Science & Technology Kerala, IN

Master of Computer Application Grad: November 2012

St. Aloysius College Kerala, IN

Bachelor of Computer Science Grad: May 2008

Sarvodayam Kerala, IN

Higher Secondary School Grad: May 2005

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