Manager Sales
Resume:
CRISTINE M. ERNSDORFF
Kansas City, MO 64154
*************@*****.***
Performance-driven and results-oriented management professional with a proven track record in enhancing service levels, improving workflow process and managing profitable relationships, Confident communicator with demonstrated success in building profitable internal and external relationships. Solidly grounded in project management, team leadership coupled with the ability to provide guidance advice and administer policies and procedures to maintain a positive relationship with customers and employees.
Professional Experience
Jacobus Energy, Kansas City, KS Jan 2018 - Present
Sr. Market Development Specialist
Generate new business and ensure growth of existing accounts in Kansas City, St. Louis, Des Moines and Springfield, MO through cold calling, relationship building, networking, and communication of service offerings
Locates potential business by targeted segment. Develop strategic customer sales / marketing plans and participates in business planning
Works cross functionally with internal resources which includes local branch of respective market and corporate facility
Successfully execute the sales process for all opportunities
Maintain leads, opportunities and accounts in CRM (Siebel)
Develop and present reports and proposals
Serve as the liaison between accounts and operations
Ensure follow up on all opportunities
Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
United Rentals, Olathe, KS June 2017 – Jan 2018
Inside Sales Representative
Process rental quotations, reservations and contracts in complete compliance with company policies and procedures.
Establish new rental and sales accounts by serving walk-in and call-in customers.
Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures.
Educate customers about proper equipment use.
Coordinate and track daily equipment pickups and returns with the branch dispatcher.
Generate leads for new and communicate leads with Outside Sales Representatives.
Warm calling of lost and/or dormant accounts to retain business.
Dispatching delivery trucks and managing customer expectations regarding delivery.
Coordinate with all inside and outside branch staff to ensure customer satisfaction.
Neovia Logistics, Kansas City, MO Nov 2014 – Mar 2016
Business Manager
Manage daily activities of 20 office administrators over three shifts to ensure proper flow of inbound/outbound activity
Provide motivation and direction to create a professional, positive work environment and to ensure accurate, on-time completion of workflow
Responsible for HR functions consisting of new-employee orientations, benefits administration, & conversion process from agency associate to full-time employee
Managed staff performance, attendance, compensation, disability & leave of absence
Assist in the performance management process & execution on HR initiatives
Supported recruitment & talent management
Manage & process accounts receivables utilizing the SAP system
Support General Manager activities by managing daily/weekly financial report
Maintain all office supply orders & manage inventory for multiple departments
Ensuring that all health and safety policies are observed
Maintain relationships with vendors and transportation carriers that are beneficial to our company
Implemented policies, procedures & systems for start-up of company
Unique Personnel Consultants, Springfield, IL Sept 2013 – Nov 2014
Branch Manager
Responsible for branch growth by marketing specific territories and building strong client/agency relationships
Responsible for total branch performance in accordance with company policy and procedures
Attract, retain and promote new business through proactive community service efforts
Provide sound leadership for the branch
Ensure all consultants are performing required marketing calls, trained on proposals and rate determination
Hire, develop and promote quality people for client base
Conduct associate interviews on a weekly basis for placement
Conduct background checks & drug screening in preparation for associate’s placement
Overall management of client accounts by cultivating and maintaining relationships for revenue growth
Responsible for reviewing and reporting weekly documentation to district manager (owners reports, operational worksheet, WC report, Unemployment, financial statements, AR list and client invoices)
Manage workflow on a day-to-day basis ensuring all work is accomplished
Periodically evaluates the performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.
Attend monthly branch manager’s meetings
Boschetto Companies, Rock Springs, WY Mar 2008 – Sept 2013
Business Operations Manager
Responsible for overall facility management which included: staff management, customer relations, vendor relations, budgets, inventory control and payroll processes
Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of operation materials
Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
Attract, retain and promote new business through proactive community service efforts and networking
Responsible for territory sales development and maintaining customer base
Managed the daily financial activities of the company, which include budget preparation and control, accounting, purchasing and business planning and management
Developed and implemented systems and process to establish and maintain records
Developed, evaluated and negotiated contracts for the purchase of services with vendors
Developed and implemented of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the plant
Represented the organization at various community business meetings and committees
Managed all real estate responsibilities
KuesterTool & Die, Inc., Quincy, IL June 1998 – Mar 2008
General Manager
•Grew base from 2 million to 7 million
•Responsible for all aspects of direct operations management & sales (included manufacturing, warehouse, human resources, logistics, purchasing, methods estimating, marketing, quality control and office management)
•Assumed profit and loss responsibility
•Measure and evaluate service levels offered to customers to improve customer retention
•Develop high-level key client relationships to grow customer base
•Responsible for strategic planning for manufacturing operations, alignment of operating goals and integration of resources
•Demonstrated experience prospecting through a broad range of outreach methods, including email, marketing and targeted outbound calling, trade shows and other networking activities
•Recruited and hired new employees for production area and office staff
•Conduct annual performance reviews, exit interviews, resolve retention issues and negotiate increases with employees
•Analyzed production records to control production costs
•Directed safety, sales, marketing, production and maintenance meetings on a weekly basis
•Reduced employee turnover by improving communications with staff, developing a rewards and incentives system and instilling a sense of fellowship and pride within the company
•Hands-on in strategic planning, recruitment, training and project management
•Identify, drive and support change management to ensure continuous improvement
•Develop and monitor budgets and forecasts
National Sales Manager
•Handled all sales phases of sales nationwide (included direct accounts)
•Assumed responsibility for customer service in all areas, including order entry, delivery schedules, problem resolution and liaison between marketing and production
•Trained sales subordinates (included inside and outside sales)
•Managed sales team by coaching, leading & mentoring
•Conducted presentations to enhance the knowledge of our services to current and potential customers
• Established and maintained strong customer relations
•Provided start-up service or support when required
Professional affiliations: Assoc. of Women in the Metal Industry and American Society of Quality
•Coordinated fulfillment of customer needs through established procedures
•Facilitated product shipments, working with customers and company departments
EDUCATION & TRAINING
Quincy University, Quincy Illinois
• Bachelor of Science in Business Administration and Management
John Wood Community College, Quincy, Illinois
• Associate of Arts
SOFTWARE / APPLICATIONS
Salesforce, MS Office, MS Word, MS Excel, MS Access, Internet Explorer, Outlook, Quickbooks, SAP, Success Factors software for people management, Egencia, Expensify, LSAS, Siebel, Concur, BI (Business Intelligence), JDE and SLX
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