CRISTINE M. ERNSDORFF

**** * ***** ***

Kansas City, MO 64154

913-***-****

adas16@r.postjobfree.com

Performance-driven and results-oriented management professional with a proven track record in enhancing service levels, improving workflow process and managing profitable relationships, Confident communicator with demonstrated success in building profitable internal and external relationships. Solidly grounded in project management, team leadership coupled with the ability to provide guidance advice and administer policies and procedures to maintain a positive relationship with customers and employees.

Professional Experience

Jacobus Energy, Kansas City, KS Jan 2018 - Present

Sr. Market Development Specialist

Generate new business and ensure growth of existing accounts in Kansas City, St. Louis, Des Moines and Springfield, MO through cold calling, relationship building, networking, and communication of service offerings

Locates potential business by targeted segment. Develop strategic customer sales / marketing plans and participates in business planning

Works cross functionally with internal resources which includes local branch of respective market and corporate facility

Successfully execute the sales process for all opportunities

Maintain leads, opportunities and accounts in CRM (Siebel)

Develop and present reports and proposals

Serve as the liaison between accounts and operations

Ensure follow up on all opportunities

Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements

United Rentals, Olathe, KS June 2017 – Jan 2018

Inside Sales Representative

Process rental quotations, reservations and contracts in complete compliance with company policies and procedures.

Establish new rental and sales accounts by serving walk-in and call-in customers.

Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures.

Educate customers about proper equipment use.

Coordinate and track daily equipment pickups and returns with the branch dispatcher.

Generate leads for new and communicate leads with Outside Sales Representatives.

Warm calling of lost and/or dormant accounts to retain business.

Dispatching delivery trucks and managing customer expectations regarding delivery.

Coordinate with all inside and outside branch staff to ensure customer satisfaction.

Neovia Logistics, Kansas City, MO Nov 2014 – Mar 2016

Business Manager

Manage daily activities of 20 office administrators over three shifts to ensure proper flow of inbound/outbound activity

Provide motivation and direction to create a professional, positive work environment and to ensure accurate, on-time completion of workflow

Responsible for HR functions consisting of new-employee orientations, benefits administration, & conversion process from agency associate to full-time employee

Managed staff performance, attendance, compensation, disability & leave of absence

Assist in the performance management process & execution on HR initiatives

Supported recruitment & talent management

Manage & process accounts receivables utilizing the SAP system

Support General Manager activities by managing daily/weekly financial report

Maintain all office supply orders & manage inventory for multiple departments

Ensuring that all health and safety policies are observed

Maintain relationships with vendors and transportation carriers that are beneficial to our company

Implemented policies, procedures & systems for start-up of company

Unique Personnel Consultants, Springfield, IL Sept 2013 – Nov 2014

Branch Manager

Responsible for branch growth by marketing specific territories and building strong client/agency relationships

Responsible for total branch performance in accordance with company policy and procedures

Attract, retain and promote new business through proactive community service efforts

Provide sound leadership for the branch

Ensure all consultants are performing required marketing calls, trained on proposals and rate determination

Hire, develop and promote quality people for client base

Conduct associate interviews on a weekly basis for placement

Conduct background checks & drug screening in preparation for associate’s placement

Overall management of client accounts by cultivating and maintaining relationships for revenue growth

Responsible for reviewing and reporting weekly documentation to district manager (owners reports, operational worksheet, WC report, Unemployment, financial statements, AR list and client invoices)

Manage workflow on a day-to-day basis ensuring all work is accomplished

Periodically evaluates the performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.

Attend monthly branch manager’s meetings

Boschetto Companies, Rock Springs, WY Mar 2008 – Sept 2013

Business Operations Manager

Responsible for overall facility management which included: staff management, customer relations, vendor relations, budgets, inventory control and payroll processes

Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of operation materials

Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction

Attract, retain and promote new business through proactive community service efforts and networking

Responsible for territory sales development and maintaining customer base

Managed the daily financial activities of the company, which include budget preparation and control, accounting, purchasing and business planning and management

Developed and implemented systems and process to establish and maintain records

Developed, evaluated and negotiated contracts for the purchase of services with vendors

Developed and implemented of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the plant

Represented the organization at various community business meetings and committees

Managed all real estate responsibilities

KuesterTool & Die, Inc., Quincy, IL June 1998 – Mar 2008

General Manager

•Grew base from 2 million to 7 million

•Responsible for all aspects of direct operations management & sales (included manufacturing, warehouse, human resources, logistics, purchasing, methods estimating, marketing, quality control and office management)

•Assumed profit and loss responsibility

•Measure and evaluate service levels offered to customers to improve customer retention

•Develop high-level key client relationships to grow customer base

•Responsible for strategic planning for manufacturing operations, alignment of operating goals and integration of resources

•Demonstrated experience prospecting through a broad range of outreach methods, including email, marketing and targeted outbound calling, trade shows and other networking activities

•Recruited and hired new employees for production area and office staff

•Conduct annual performance reviews, exit interviews, resolve retention issues and negotiate increases with employees

•Analyzed production records to control production costs

•Directed safety, sales, marketing, production and maintenance meetings on a weekly basis

•Reduced employee turnover by improving communications with staff, developing a rewards and incentives system and instilling a sense of fellowship and pride within the company

•Hands-on in strategic planning, recruitment, training and project management

•Identify, drive and support change management to ensure continuous improvement

•Develop and monitor budgets and forecasts

National Sales Manager

•Handled all sales phases of sales nationwide (included direct accounts)

•Assumed responsibility for customer service in all areas, including order entry, delivery schedules, problem resolution and liaison between marketing and production

•Trained sales subordinates (included inside and outside sales)

•Managed sales team by coaching, leading & mentoring

•Conducted presentations to enhance the knowledge of our services to current and potential customers

• Established and maintained strong customer relations

•Provided start-up service or support when required

Professional affiliations: Assoc. of Women in the Metal Industry and American Society of Quality

•Coordinated fulfillment of customer needs through established procedures

•Facilitated product shipments, working with customers and company departments

EDUCATION & TRAINING

Quincy University, Quincy Illinois

• Bachelor of Science in Business Administration and Management

John Wood Community College, Quincy, Illinois

• Associate of Arts

SOFTWARE / APPLICATIONS

Salesforce, MS Office, MS Word, MS Excel, MS Access, Internet Explorer, Outlook, Quickbooks, SAP, Success Factors software for people management, Egencia, Expensify, LSAS, Siebel, Concur, BI (Business Intelligence), JDE and SLX

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