Manager Customer Service

TAMMII GOMES

********@***.*** • 775-***-**** • 106 HAYES CIRCLE, Reno, NV 89511

EXPERIENCED MANAGER

Key strengths: Experienced manager, with expertise in transportation and office management, dispatch, transportation safety and training, filing, and tracking resource requests. Strong people skills; effectively communicates verbally and in writing with co-workers and management.

Effective time management and project prioritization skills; completes multiple projects on time; demonstrated ability to analyze situations and make informed decisions quickly.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

MV Transportation, Reno, NV US 2018 to 2019

Quality Assurance Manager/Contract

Quality control/customer service

Human resources

Scheduling/Dispatch

Operations/Road support

Quail Travel, Reno, NV US

Office Manager/Accounting Specialist 2012 to Present

Accounts Payable/Receivable

Financial – payroll, Taxes/Reports - monthly, quarterly, annual reports

Human resources

Ryan’s Express Transportation Services, Reno, NV US 2012 to 2012

General Manager

Operations - Sales/Customer service, staffing, training

Financial – payroll, payables, receivables, profit and lose

NTA/DOT compliance

Vision Coach Services, N. Las Vegas, NV US 2010 to 2012

Transportation Manager

Operations - Sales/Customer service, staffing, training

Financial – payroll, payables, receivables, profit and lose

NTA/DOT compliance

Able Body Labor, Henderson, NV US 2006 to 2009

Branch Manager - Credit and Collections

Operation of staffing company

General duties – sales, customer service, staffing, training

Financial – payroll, payables, receivables, profit and loss, collections/property liens

Coach USA, Las Vegas, NV US 2005 to 2006

Customer Service Specialist

Operations – dispatch, payroll, management support

Customer service - reservations for tour/shuttle service.

Trained staff for tours and airport shuttle services

Dollar Loan Center, Reno, NV US 2004 to 2005

Branch Manager

Operations - loan company, supplies

Financial – payroll, reports as required, banking, profit and loss, loans, collections

Peppermill Hotel Resort and Casino, Reno, NV US 2002 to 2004

Assistant Retail Manager

Operations – staffing, training, unemployment claims, casino wide employee training

Financial – payroll, reports daily, weekly and monthly, profit and lose

Inventory - purchasing, pricing, merchandising. Installed Stratton Warren System

Sierra Nevada Stage Lines, Sparks, NV US 1984 to 2001

General Manager

Staffing – hire, train, discipline, scheduling

Training - office and tour staff; processed payroll.

Financial – payroll, profit and loss, banking, billing

Operations - dispatch charters, tours and airport shuttle services, special events

Contract negotiation – tours, conventions, uniforms, client gifts, marketing materials

Marketing - Nevada Commission on Tourism, Reno Sparks Convention and Visitors Authority, designed tours, narration and routes for Gray Line Tours of Reno Lake Tahoe and Sacramento.

EDUCATION & TRAINING

Studies, Fernley High School, General Studies

Fernley, Nevada

Diploma

Studies, Penn Foster, Online Certification

Administrative Assistant

Certification

TECHNICAL SKILLS

HASTUS Transit Master Drive Cam Swiftly Next Bus DVR systems

TRAMS Amadeus Client Base Teletrac AVTRAX MAS

Office 365 Fast Track Micros Stratton Warren AS400 MLS

Planet RE Great Plains ZIP forms

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