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Administrative Assistant Manager

Greensburg, Pennsylvania, 15601, United States
November 10, 2019

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Penny F. Baird

****** Skidmore Drive Greensburg, PA 15601 Cell: 724-***-**** Home:724-***-****

Computer Skills

Microsoft XP, SAP, Lotus Notes, Outlook, Concur Travel Site, Sametime and Skype


Excellent Communication Skills


Enforced Security Badge System

Elliott-Organized Board Meetings

Event Planning

Receptionist-Answered Phone

Generated Expense Reports-Monthly

Responsible for US Mail

ABB-Arranged Quarterly Conference Calls

Organized Monthly Staff Meetings

Coordinated Shredding Services


Work History

TTEC 4/2019-Present

Customer Service Representative-USAA Members – Credit Cards, Uniontown, PA

• Ordered New Credit Cards

• Accepted Payments

•Balance Transfers

•Cash Advances

•Updated personal information pertaining to USAA members address, marital status, phone number and email accounts

Spectraforce 11/2018-1/2019

BMS Access Support-Contractor for Amerisource Bergen-Lash Group, Monroeville, PA

Worked at a call center to verify medical insurance policy information for patients

Kelly Services 2018-9/2018

Administrative Assistant-Contractor for People’s Gas Co., Pittsburgh, PA- Wilkinsburg Service Center

Entered Service Installation Reports in SAP.

Responsible for binder closeouts which consisted of making copies of binders and scanning information into a service line image staging folder. Also, created binders for new construction of gas pipelines.

Rangam Consultants, Inc. 5/2016-5/2018

Administrative Assistant-Contractor to the General Manager-First Energy Corporation,

Greensburg, PA-Distribution Control Center

Provided administrative support to the General Manager and his direct reports.

Acted as the receptionist for the Greensburg Distribution Control Center, which was a secure site. Contacted security routinely to allow “unauthorized” internal and external visitors to enter our area.

Initiated a “Storm Lead Contact” report weekly, which was generated for various restoration sites within West Penn Power (PA), Mon Power (WV) and Potomac Edison (MD).

Distributed visitor badges.

Responsible for arranging meetings and business luncheons.

Ordered coffee supplies

Lancesoft, Inc. 8/2015-4/2016

Administrative Assistant-Contractor to the Plant Manager-GE Energy, Pittsburgh, PA-Power Conversion

Provided administrative support to the Plant Manager and his direct reports.

Responsible for arranging meetings and business luncheons.

Handled manager’s calendar on a daily basis, which included scheduling meetings and teleconferences.

Constructed Work Instruction Books for the shop floor employees. Retrieved information from a GE Site, which included charts, graphs and other engineering data.

Assisted as the receptionist at the front desk, duties included answering telephones, handed out visitor badges and ordered lunches for in-house employees.

Entered and approved purchase requisitions in SAP on a daily basis.

Generated expense reports.

Ordered office supplies.

ABB Inc., Mt. Pleasant, PA-Manufactured Circuit Breakers 4/2006-1/2014

Administrative Assistant to the Sr. VP and General Manager of Power Products Division-North America

Provided administrative support to the Sr. VP and General Manager and management staff as required including exposure to confidential correspondence, maintained calendar in Lotus Notes and email.

Created and updated spreadsheets using Excel.

Interacted with Executive Staff and other personnel on a daily basis.

Assisted with visa invitation letters to my manager, as well as, other ABB personnel.

Generated Purchase Requisitions

Generated Service Award letters for employees.

Managed the American Express Credit Card requests for employees including new applications and cancellations.

Administer the AVAYA phone system settings including setting up new phone extensions and entering them into the voicemail system.

Acted as Internal Auditor as needed to assist with internal auditing in accordance with our ISO and OHSAS program certifications.

Appointed 6S Administrator for the office areas and worked to foster a productive, efficient and harmonious workplace.

Assisted with the “Helping Hands” committee, which consisted of helping out various organizations with the community.

Served on the holiday party committee, which consisted of locating the entertainment and restaurant. Also, helped organized the activities of this event.

Assisted with the on-boarding of new ABB personnel, which consisted of purchasing new furniture for the ABB apartment, as well as, necessary essentials for the kitchen, living room, bedrooms and bathroom.

Ordered and maintained office supplies for the entire facility.

Elliott Company, Jeannette, PA-Manufactured Turbines & Compressors 9/2002-3/2006

Executive Assistant to the President and CEO

Secretary, Advanced Technology Department 1/1992-9/2002

Provided administrative support; typed letters, memos, reports and generated travel expense reports.

Created and updated presentations using PowerPoint.

Interacted daily with Executive Level Staff, as well as, with all other levels within the organization.

Exposed to confidential documents within the organization.

Planned monthly Employee Anniversary Luncheons in our Executive Dining Room.

Generated a weekly itinerary schedule for the President which consisted of all his direct reports.

Assisted as the administrative assistant on special projects within the organization.


Butler Business School, Fairfield, CT Certificate

Westmoreland Community College, Youngwood, PA Studied at WCC-Major: Office Technology

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