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Senior Business Analyst

Catonsville, Maryland, 21228, United States
November 06, 2019

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Senior Technical Business Analyst

Personal Information


*** ********* *****

Catonsville, MD 21228







User interviews.

Defining user roles.

Use cases, user stories and

acceptance criteria.

Authoring of FRD, BRD & NFR.

Test plans and cases.

Data Warehousing concepts

Data Quality processes

Taxonomy diagrams

including workflow, process

flow and information




Agile and Waterfall



MS Word

MS Excel

MS Project

MS Access

MS Visio


CA Agile Central (Rally)



Crystal Reports



Senior Business Analyst, Technical Business Analyst, BI Analyst, Data Analyst, Validation Analyst and Software Developer with extensive and in-depth experience of designing, developing, maintaining and implementing software applications within a commercial environment in both Agile and Waterfall methodologies.


Senior Technical Business Analyst / Catalyte

April 2019 – Present

Involved in the elicitation and refinement of user stories and acceptance criteria in support of the company’s applicant suitability probability screening application. Working alongside and in conjunction with the Product Owner, Project Manager and Development Team.

Leading story refinement and sprint planning sessions along with backlog grooming. Production application mapping and process flow diagrams.

All within an Agile environment.

Business Analyst - Process Architect / Ciena

October 2018 – April 2019

Involved in the full E2E redesign of the Ciena business model. Facilitating elicitation sessions with stakeholders of the numerous tracks, including Opportunity Management, Sales Order Forecasting, Financial Long Term Forecasting, Solution Development, Order Management, Revenue Stream and

Revenue Recognition.

Production of ‘Current State’ and ‘Future State’ process flow diagrams from Level 1 through Level 4 with supporting SIPOC and RACI artifacts.

Coordination of track interdependencies with peers and senior architects.

All within an Agile environment.

Senior Business Analyst / Basys

May 2018 – October 2018

Involved in the elicitation of business requirements and the documenting of business process for the Taft-Hartley (Labor Management Relations Act) compliant suite of programs. Lead the elicitation and design effort for a new standalone Secure Enhanced Audit Logging (SEAL) application, specifically aimed at forensic activities associated with maintaining HIPAA compliance.

Involved in the redesign of a complex task driven event scheduling application, allowing for a stepped automated process to accommodate a manual verification phase. Senior Business Analyst / Pandora Jewelry

June 2016 – April 2018

Lead the elicitation of business/data requirements for the creation of an enterprise ODS from multiple (global) EDW’s. Created necessary mapping/specifications for the ETL processes to populate the data repository. Creation of detailed data dictionaries enabling understanding of the data housed in the new repository. Worked closely with the training manager on requirements for training to be provided to the business consumers of the data.

Designed a Data Quality process in order to facilitate a data cleanse of existing data and ensure clean, high quality data received from external data sources in a live environment. Business Analyst / Edaptive Systems

October 2014 – June 2016

Lead the analysis activities for multiple IT projects for Edaptive clients through elicitation and documentation of business and system level requirements, impact assessments and ad-hoc analyses as needed to support project and program goals. Primary role was to work with the client’s CROWNWeb web based application. This application allows kidney dialysis providers to capture KPI’s for reporting to relevant government agencies with a view to ensuring the high levels of patient care required.

Business Analyst / KPMG (Cynergy)

April 2012 – October 2014

Cynergy acquired by KPMG in March 2014.

Elicitation of business and functional requirements, performing user interviews, defining user roles, the creation of use cases, producing workflow, process flow, and information architecture and associated taxonomy diagrams while providing ongoing evaluation of our solutions against client project need. My primary objective to internal stakeholders was to provide development resources with the required knowledge to build the application while ensuring that the designed solution met the business objectives and created the required client value. Web Designer, Developer / Self Employed

October 2009 – April 2012

Design, development and maintenance of web sites.

Data Analyst, Validation Analyst / Barclaycard

March 2005 – August 2009

Responsible for the production of management requested BI reporting and data visualizations. Understanding the data and the appropriate analysis required, challenging all assumptions, testing and validating data sources and investigating variances. Development of automated data validation processes and of resolutions to data quality issues.

Programmer Analyst / Aon Hewitt

August 2001 – March 2005

Responsible for the development and maintenance of payroll and employee benefit systems and the design and

development of batch processes and feed interfaces. Senior Application Developer / Lucas Software Solutions January 1997 – August 2001

In-depth experience of the complete System Development Life Cycle, including business analysis by means of user interviews, shadowing, elicitation workshops and workflow analysis, leading to the development of use cases, user stories and associated acceptance criteria.

Development of software applications with VB3 and VB5 using Access databases in conjunction with SQL.

Development Lead, EDI Lead / Penta Insurance Systems January 1995 – January 1997

Leading a team of three developers in the development of quote, brokerage and EDI transmission software. Support and maintenance of the underwriting application for both home, motor and motorcycle coverage.

ETL Programmer / Genisyst Ltd

March 1992 – January 1995

Responsible for the development of data migration processes within the UK Primary Health Care market and the production of supporting technical and functional documentation and data relationship taxonomy diagrams.

Senior Technical Support Programmer / Optim Group Plc September 1987 – March 1992

Engaged in 1st and 2nd line support, prioritization and development of resolutions with associated QA testing for a Field Management System.


Control Data Institute

September 1986 – September 1987

Full-time course comprising the following:

Data processing concepts.

Flow-charting and program documentation.

CP/M, MS-DOS operating systems.


Structured COBOL.

Lotus 1-2-3.

System Analysis and design.

Principles of accounting.

North Hertfordshire College, Hitchin

September 1982 – September 1985

Full-time course in art and design.

Norton Secondary School

September 1975 – September 1982

High school.

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