Customer Service Sales

Ruth A. Garcia

**** ****** ***** **., ******, TX 77373 832-***-**** **.******@**********.***

Evoqua Technologies, Houston, TX 77032 (via Kelly Services) 4/1/2019-8/30/2019

Pricing Specialist/Operations Coordinator

Agreement Renewals

Collaborated with customers & branch staff to meet common goal for service

Coordinate with operations support to ensure contacts are valid and/or any customer concerns as needed

Documentation to execute into SAP (CRM) for renewals and/or updates

Follow up on internal approvals as needed to accept purchase orders & terms

Meetings to go over daily, weekly, & monthly targets

Revisions to quotes; revising pricing; part changes, etc

Routine reporting in Excel to track daily updates & progress

Update purchase orders after confirming match for renewals

Hapag Lloyd, Houston, TX 77067 (via LCP Personnel 11/14-7/15) 11/2014-11/2017

Sales Support/Per Diem Coordinator

Captured disputes and distributed to correct parties for follow up

Communicated with sales agents to disseminate service information to meet a contract rate agreement

Documentation for all relevant details of per diem invoice adjustments/cancellations for review by

management

Ensured charges are invoiced in a timely manner, and invoice procedures are sent to the proper party under

UIIA guidelines for motor carriers, as well as contractual agreements with customers. MICA when

applicable for import cargo

Filing special account amendments in GT Nexus once agreement is signed

Followed up on account quotes and rate agreements valid for tariff pull on cargo shipment

General rate increases to be filed per tariff

Investigated rate issues as needed

nvoicing and working directly with Accounting for reporting via SAP

Liaison

in processing for contract amendments and filing

for building quotes

with internal/involved departments for dispute resolution

Processed training for Per Diem Team in Atlanta

Researched and responded to customers and/or 3rd party inquiries

Verified auto generated reports and created new invoices for distribution for the Gulf and Pacific West

Coast locations on both Import and Export

Processed training for Import Per DiemTeam in Atlanta

Maersk Line, The Woodlands, TX 77381 (via Temp Finders, 04/05 – 02/06) 04/2005 – 05/2012

Compliance/Documentation Coordinator

Daily phone contact with customers while utilizing up to 7 software systems to provide resolution for Bill

of Lading time sensitive transactions

Documentation of incoming information for manifesting needs to meet directives as well as local, state,

international, and maritime transportation compliance

Guaranteed compliance with maritime regulations as required by the international and local authorities

Handled billing audits on customers’ rates for both conference and non-conference service contracts and

tariffs

Monitored and approved out of gauge cargo for imports/exports by including charges as needed

Quality customer service and information provided while booking cargo shipment needs, answered

inquiries regarding shipments

Successfully completed a Green Belt Project involving East Coast textile accounts by resolving concerns

regarding manifest vs. billing in order for ease of business for both import and export shipping

EDUCATION

Lone Star College-North Harris, Houston, TX 2012-2014

Associates of Applied Science

EXPERIENCE

Professional customer service setting that focuses on quality service. Inland import/export transportation for intermodal, rail, barge as well as ocean import/export transportation. This included documentation, bill of lading, and rate agreements. Soft wares: SAP, Microsoft Office, 10-key, NEXUS, and various intranet system applications.

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