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Project Customer Care

Location:
Richmond Hill, ON, Canada
Posted:
November 06, 2019

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Resume:

Yelena Zaidlin, M.Sc.

Thornhill ON L*J*H*

416-***-****

adarw4@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/yelena-zaidlin

Profile

Result focused and customer oriented QA Analyst with Professional expertise in business system analysis and testing effort for multi-layer architectural and complex Finance, Retail, Insurance, Government Regulations, Systems and Data Migrations, Telecommunications, Digital/Web, Mobile Apps

10+ years of experience in System and Business Analysis, Professional Software Design, System Integration, Software development, Architecture, Business Development, Implementation and Testing

Extensive experience in capturing requirements and design of complex multi-layer architectural and complex Finance, Insurance, Retails, Government Regulations, Systems and Data Migrations, Infrastructure, Integrations, Telecommunications, Digital/Web and Mobile Applications

Cross-functional skills include business analysis, system requirements specifications, design, implementation and testing

Proved experience in functional requirements, use cases and technical specifications creation

Extensive experience in production implementation support and post production issues resolution

10+ years of experience in definition, managing, monitoring and promoting QA testing effort and processes

10+ years of extensive experience in System, Functional, Integration, Regression, Acceptance, Accessibility, Usability, Security and Non-Functional software testing for multi-layer architectural and complex IT solutions

Extensive experience in creating Test Strategy, Test Plans, Test Estimations, Test Scenarios and Test Scripts from business and technical functional and non-functional requirements for large, complex IT solutions

10+ years of work experience in management and performing test execution independently and in partnership with project management, business and 3rd party resources

10+ years of work experience in testing methodologies including Agile, SCRUM, Waterfall, Iterative and V-Model

Strong knowledge of software development life cycles and software quality assurance procedures

Extensive experience in risk assessment analysis and providing recommendations for improvement

Extensive experience in leading triage meetings and manage defects

Strong written and verbal communication, presentation and mentoring skills

Excellent analytical skills, quick learner, hard worker, team player

Technical Skills

Operating systems: Windows, .NET, UNIX (Sun Solaris 10, Linux, HP-UX, AIX), IBM Mainframe

Databases: MS SQL Server, PL/SQL, Oracle 11.x, Informix 8.2, Sybase 12.5, DB2

Programming Languages: C/C++, Java, C#, UML, XML, UNIX shell scripts, Tcl/Tk, SSH, HTML, Perl

Network Protocols: SOAP, GSM, OSI Model & TCP/IP, FTP, UDP, ATM, FR, DSL, SNMP, CMIP, CORBA, HTTP

Technologies and Tools: SQL, Toad, HPE LoadRunner, Amdocs Billing Platform, SoapUI, QTP, UML, Oracle, Putty, Crystal reports, UNIX/Linux, VMware,.NET, Web Services, Tap Testing Toolkit

Testing Methodologies: Agile, SCRUM, Waterfall and V-Model

Bug Tracking Tools: Lifeco JIRA, TestRail, Confluence, HP Quality Center, IBM Rational

Phones: Android, iOS

Standards: GSM, HSPA, LTE, AODA (WCAG 2.0)

Project Management Tools: Office 2013, SharePoint, PowerPoint, Word, Excel, Visio, MS Suite

Experience

Great-West Life Insurance, Toronto QA Lead March 2018 – May 2019

Defined, managed, monitored and promoted the QA testing effort and processes for multi-layer architectural and complex web application projects, such as:

oAutomated Rating Calculator (ARC)

oBilling System Collections and Disbursements Project

Performed and managed System, Functional, Integration, AODA, Regression, Usability and Penetration software testing

Developed functional requirements, test strategy, test plans, test estimations, test cases, test scripts and test scenarios from business requirements

Imported SelectPac and Regular Group policies from Mainframe to ARC and used these policies for medical cannabis functionality testing

Validated that medical cannabis successfully loaded from Mainframe to ARC with the right drug therapeutic code and category maximum for SelectPac and Regular Group policies

Extracted from ARC database, summarized and analyzed Standard Industrial Classification codes to make sure that all DB changes processed correctly

Validated batch renewal functionality by renaming datasets on Mainframe and then execute “Batch Renewal” on ARC

Created and analyzed different types of reports

Developed ARC Regression Automation Proof of Concept test plan and worked with QA automation testing team on ARC regression automation

Provided Lifeco JIRA and TestRail tools training for project management and QA team to ensure appropriate QA processes are followed

Used Lifeco JIRA and TestRail for project management, test cases and defect management

Executed Functional, Regression and Data Integrity Verification testing for Billing System Collections and Disbursements Projects

Assessed client's information and system needs, analyzed IT and business requirements to ensure that all new functionality is covered by system functional testing process

Communicated with Project and Solution Management teams for all project related issues and represented QA on Daily project meetings, defect meetings and other related discussions

Technologies and Tools: SQL, IBM Data Studio 4.1.2 Client, Microsoft SQL Data, IBM Mainframe, AODA (WCAG 2.0), Management Studio 17, SharePoint 2013, Visio, Web Services, Confluence, Lifeco JIRA, TestRail

Rogers Communications Inc., Brampton QA Lead July 2010 – November 2017

Unit, System, Functional, Backend, Frontend, Integration, Regression, Business Acceptance, Production Acceptance, Accessibility, Usability and Penetration software testing for multi-layer architectural and complex mobile digital and web application projects, such as:

oRoam Like Home for Rogers and Fido cellular telephones (Android, iOS)

oBilling system tax updates

oFido Beer & Pretzels

oRogers & Fido mobile portals

oWCOC (federal commission) national contract

oCRTC regulations for data overage and data roaming requirements

Executed Functional, Regression, Usability, Business and Production Acceptance testing for components of the Amdocs Ensemble applications: Billing, CSM, MPS, Price Plan, Pre-processor

Executed end-to-end testing and verified invoices

Developed test strategy, test plans, test cases, test scripts and test scenarios from business, technical functional requirements

Performed integration testing of the in-house Rogers Portal application integrated with COTS solutions: CSM, MPS, Price Plan, Billing to ensure that all components interact with each other according to the business requirements

Performed UI testing for Roam Like Home, Fido Beer & Pretzels. Rogers & Fido mobile portals applications to ensure that UI object-oriented and corresponds to UI design principals, such as different sections of the app are coherent in the design and intuitive, auto-capitalization, auto-correct, and auto-complete mode is also enabled according to the requirements

Assessed client's information and system needs, analyzed IT and business requirements to ensure that all new functionality is covered by system functional testing process

Implemented testing and technical governance policies within multiple project teams around relevant work procedures, methodologies, environments and applications and acted as subject-matter expert for the vendor teams (TCS)

Held responsibility for over day-to-day delivery of testing operations and progress of related work streams

Setup and led triage meetings and managed defects

Communicated with Project and Solution Management teams for all project related issues and represented QA in daily project meetings, defect meetings and other related discussions

Reviewed and provided feedback on risk and scalability assessment

Maintained progress status of a project and identified potential schedule or project pitfalls and provide solutions to resolve these pitfalls

Developed training documentation for other QA leads and testing resources

Technologies and Tools: SQL, Amdocs Billing Platform, Toad, SoapUI, IBM Rational, HP Quality Center, Oracle, SharePoint 2013, Visio, Putty, UNIX/Linux, UNIX shell scripts, .NET, Web Services, Tap Testing Toolkit

Testing Methodologies: Agile, Waterfall, Iterative

Public Mobile Inc., Toronto QA Lead July 2009 – July 2010

Managed team of 5 QA Analysts that developed test plans, test cases, test scripts and test scenarios from business, technical functional and non-functional requirements for the following projects:

oChannel Portal – Public Mobile web informational and billing system

oArchway – Work Order Maintenance and Inventory Control system

oPoint Of Sale (“POS”) – credit and debit cards processing system

oCall Center projects that included Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)

oMoneris Solutions - business payment processing fully integrated with POS software solutions

oCDRator – billing, rating and customer care solution

oQPAY – dealer phone activation and monthly payment system

Developed and executed automated test scripts according to business requirements and test specification documents for the Channel Portal project

Developed and executed performance scripts using HP Load Runner

Generated summary and detail reports for all levels of management using LoadRunner Analyzer

Performed user acceptance testing by processing mobile usage records

Performed back-end software testing using MS SQL and Toad to verify integration of the Archway component and POS into Microsoft Dynamics Great Plains functionality

Used all aspects of HP ALM (Quality Center) for test case creation, execution and defect tracking

Collaborated with project managers, developers and subject matter experts on daily basis to troubleshoot and resolve issues and ensure project timelines and quality issues were addressed

Technologies and Tools: SQL Server, Toad, JIRA, QTP, HP LoadRunner, WinSCP, Putty, WEB applications, UNIX Shell

CommSolv Communications Inc., Toronto QA Lead July 2008 – July 2009

Created functional requirements, test plans and test strategy based on business requirements for the following projects:

oMobile Manager Project - BlackBerry user activation on BlackBerry Enterprise Server

oCentralized Communications Inventory project

oStandardized Process for Ordering and Deployment project

Developed and executed performance testing of the Centralized Communications Inventory project

Created QTP automated test cases for web based Centralized Communications Inventory project

Developed Shell scripts for installation of the CommSolv products in UNIX/Linux environment

Configured testing environment including setup, configuration and testing (manual and automated) of applications running on UNIX/Solaris Linux, Apache/Tomcat, JBoss

Technologies and Tools: SQL Server, SQL, JIRA, Toad, HPE LoadRunner, QTP, WinSCP, Putty, Crystal reports, WEB applications, UNIX Shell

Subex Azure Ltd., Richmond Hill Senior Software Engineer April 1999 – June 2008

Managed multiple responsibilities throughout the software development lifecycle that included carrying out product analysis, development of business requirements, design of specification documentation, implementation and support

Managed development team utilizing C++, Java, UNIX Shell scripting, SQL and ORACLE database

Developed multiple equipment modules projects for NetProvision Activator network provisioning manager

Technologies and Tools: C++, Java, UNIX, SQL, Oracle, SHELL scripting, TCL/TK, Informix, Sybase, Crystal reports, TCL Expect, Perl, HTML, Java Expect, CVS

Education

Taras Shevchenko National University, Kiev, Ukraine

MSc of Mathematics and Computer Science



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