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Social Media Customer Service

Location:
Atlanta, GA
Posted:
November 06, 2019

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Resume:

Bonnie Hodge

Phone: 404-***-****

Email: adaruj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Univar Solutions (RPO - Pierpoint International) January 2019 – Present Remote Contract Recruiter

• Maintain accountability of the entire recruitment process as defined by the client

• Consult with management to lead cross-functional teams when implementing sourcing strategies to proactively identify candidates and assembled diverse pipeline of talent

• Conduct candidate evaluations to assess skills, interests and availability

• Maintain weekly communications with hiring managers regarding search strategy

• Provide high-volume recruitment support for Financial Services & Accounting positions

• Manage various sourcing avenues, inform on tactical direction and facilitate the activation and the ultimate success of search strategies

• Closely work with Hiring Managers stay aware of staffing forecast

• Organize volume batch interview scheduling and facilitated batch interview events Northrop Grumman (RPO – Abacus Services) October 2018 – December 2018 Remote Contract Corporate Recruiter

• Provided full-life cycle technical, engineering, and non-engineering recruiting to Aerospace Systems Sector including, but not limited to sourcing, screening, qualifying, interviewing and candidate relationship management while guiding hiring managers and candidates through the selection process

• Managed ATS (Taleo) to manage requisitions and disposition candidates

• Consulted with business leaders, hiring managers and HR business partners to provide feedback, prioritize and execute searches against a timeline and met benchmarks, metrics, to ensure customer SLAs are achieved

• Acted with a sense of urgency while adhering to OFCCP process compliance by demonstrating solid judgment

Opus One Global (RPO) December 2014 – October 2018 Talent Acquisition Consultant

• Full lifecycle recruiting Manufacturing, Engineering, Technical and IT professionals for clients in manufacturing, aerospace and defense, energy, electronics, and medical devices industries

• Managed an average of 35+ requisitions

• Sourced various job boards including social media, internet sites, career fairs, network events, colleges, universities, and referrals to drive and build the client’s brand and talent pipeline

• Screened resumes, interviewed qualified candidates, evaluated skill level, drove offer process including conducting reference checks, extended & negotiated offers, and closed candidates

• Partnered with leadership to identify talent needs, workforce planning strategies, and search assignments to create a partnership that yielded success, predictable results and credibility

• Updated ATS, job boards and extracted reports and metrics to keep senior management and clients informed of candidate pipeline

U. S Department of Defense July 2005 – December 2014 Contract Recruiter

• Executed talent acquisition strategy that increased hiring goal of veterans and individuals with disabilities by 30% of difficult to source positions in Afghanistan, Kuwait, and Iraq for U.S. military operations

• Gathered documentation for processing of U.S Secret Security Clearance and NACIs including reference and background check, pre-employment physical and psychological medical examinations, and fingerprints

• Administered on-boarding process including job offer and salary negotiation, I-9 processing, tax credits, new hire orientation, and input information in Human Resources Information Systems

(HRIS)

• Managed compliance within Office of the Federal Contract Compliance Program (OFCCP), concerning the company’s AAP’s and related employment transaction practices (including hiring, promotion, termination, training, compensation, disability management and veterans’ outreach) EDUCATION

Bachelor of Business Administration, Business Management, Georgia State University, Atlanta, GA Study & Work Abroad

University of Pretoria, Johannesburg, South Africa Il Sasso di Italia, Montepulciano, Italy

University of Roehampton, London, England

CERTIFICATION

HR Certification Institute, Pursuing Professional in Human Resources (PHR) certification PROFESSIONAL MEMBERSHIPS

Society for Human Resource Management (National Chapter) Atlanta Society for Human Resource Management

OTHER SKILLS

• Human Resources Information Systems (HRIS): PeopleSoft, Oracle, Kronos, ADP, SAP

• Applicant Tracking Systems (ATS): Taleo, Success Factors, Greenhouse, WorkDay, Ceridian, NeoGov, Kenexa, Brassring, iCIMS

• Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint, Visio, Project Management)

• Excellent written and verbal communication in Spanish, French, Italian, for effect customer service



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