Customer Service, administration

Nontuthuko Petunia Nzuza

Soweto, South Africa 073******* ********************@*****.***

About Me Detail Info

Address

1414B Mokhomo Street, Soweto,

South Africa

Birth Date

Date: 28/Oct/1988

Summary

I am a self-motivated and have excellent interpersonal skills. The pervious job experience has developed my abilities to complete tasks that involve query analysis, problem solving and customer interactions. The experience has proven me to be a fast learner, flexible and amongst other skills to be also receptive to having an open mind and being creative.

Education Noju Secondary school

2002 - 2006

Matric

SRQ Academy Of Emergency Care

June 2009 - July 2011

Basic Ambulance Assistance

Chartall Business College

November 2018 - July 2019

Generic Management

National certificate NQF level 5

Driver's license Code 10

Experience First National Bank

September 2018 - August 2019

Administrator, Credit Card

Responsbilities:

•Receive customer queries and index them to different departments

•Analysis of different types of queries and solving

•Closing of accounts

•Calculations such as interest

•Contacting customers when necessary

•Preparing entries for refunding customers

September 2018 - August 2019

Administrator at KYC department, FNB

Responsibilities:

•Updating customer IDs, passports and permits

•Communicating with clients requesting their outstanding documents

•Using different systems to trace customer profiles Skills

Technical Skills

•Microsoft Office (Word and Word adv., Outlook, Excel and Excel adv., PowerPoint, Access)

•Advanced Keyboarding and rapid typing

•Administrative skills

•Working with different systems (Hogan, Plexus, Marvel) Personal Skills

•Time management

•Efficient in working in teams

•Good interpersonal skills

•Fast learner

•Ability to complete tasks under pressure

•Customer Service

Interest

reading, music and traveling

References

NAME COMPANY ROLE CONTACT DETAILS

1.Ian Von Benecke – Team leader at FNB credit card customer service operations, cell: 079******* email: ***.**********@***.**.**

2.Margaret Flusk- line manager at FNB credit card customer service operations, cell: 087******* email: ********.*****@***.**.**

Languages

English, Zulu

E-mail: ********************@*****.***

Contact this candidate