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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 05, 2019

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Resume:

Curriculum Vitae

Of

NP Mbonani

PERSONAL DETAILS

Full names Nokuthula Pearl

Surname Mbonani

Identity number 721**********

Contact number 082-***-****

Gender Female

Nationality South African

Marital status Single

Dependants Two

Residential address 18 Wauchope Street

Kwa-Thema

Springs

1557

EDUCATIONAL BACKGROUND

HIGH SCHOOL ATTENDED

High school attended Kenneth Masekela High School

Years attended 1989-1990

Year Matriculated 1990

Professional Courses / Training

2013 GSFS – Global Service Front System

2009 Sage Pastel Partner Version 11

Period Q&A

2006 to 2008 Accpac Accounting and Accpac Service Manager. Q&A, Sun

System, Kodak In-House Service Manager – In-house

Computer Skills

Microsoft Office (Word, Excel, Powerpoint)

Accpac Accounting

GSPN

Sage Pastel Partner Version 11

ADH

Career History

November 2015 – 30 April 2019

Containerworld (Pty) Ltd

Isando, Kempton Park

Operations and Sales Executive (Oil and Gas)

Responsibilities

Handle quotations

Send out marketing to prospective new customers

Create database for division and update database

Do proformas and tax Invoices

Create monthly statements

Create monthly sales reports

Send out invoices and statements

Debtors and creditors

Prepare Purchase Orders and receive from customers

Filing

Follow up on quotes

Do customer surveys

Order new stock

General administration duties

ISO Quality Administrator – Container World

Handle Customer Complaints

Handle Non-Conformances

Responsible for suppliers list

Responsible for Internal & External Audits

Achievements

Responsible for company qualification for ISO 9001:2008 & 9001:2015

2009 – 2015

Powercare (Pty) Ltd

Edenvale, South Africa

Senior Service Administrator

Manager for Samsung Smart Care Centre

Responsibilities

Reporting to the General Manager

Raising invoices, credits, recons, reports (monthly and weekly)

Managing foreign and local stock and following up on back orders as well as annual stock take

Assisting and corresponding with dispatching jobs to technicians. Ensuring calls are completed and systems are updated.

Handling administrative duties for the company, i.e. HR Administration and arranging travel bookings and accommodation.

Achievements

Successful track record with mass channel and retail stores, C.N.A., Game, PNP, Dionwired, etc

Accomplished project goals through close supervision of team of 5 service engineers

Started Samsung Service Centres

Set up interviews & conduct interviews

Training of new staff

Draw up weekend roasters

2008 – 2009

Music for Pleasure (Pty) Ltd

Bedfordvieew, South Africa

Senior Service Administrator

Responsibilities

Reporting to Service Manager

Raising invoices, credits, recons, reports (monthly and weekly)

Managing foreign and local stock and following up on back orders as well as annual stock take.

Assisting and corresponding with dispatching jobs to technicians. Ensuring calls are completed and systems are updated.

Achievements

Successful track record with mass channel and retail stores

Accomplished project goals through close supervision of team of Engineers

Demonstrated excellent customer service skills

2006 – 2008

Kodak SA (Pty) Ltd

Linbro Park, South Africa

Service Administrator – Camera Division

Responsibilities

Reporting to the Technical Manager

Raising invoices, credits, recons, reports (monthly and weekly)

Managing local stock and following up on back orders as well as annual stock take

Booking of cameras

Dispatching cameras

Liaise with customers

Achievements

Successful track record with mass channel and retail stores

Accomplished project goals through close supervision of camera technicians

Demonstrated excellent customer service skills

References

Available on request



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